Speaking:

Shai BergerCo-Founder & CEO

Fonolo

Top 4 Contact Center

TRENDS for 2015

Feb 5th at 2:00 PM ET

SMS is becoming a

game-changer for

customer service.

Activities People Prefer to do

Over SMS

Source: Harris Interactive, The High Demand for Customer Service via Text Message, 2014

Cloud impacts

every aspect of

contact centers.

Cloud Migration,

Function by Function

How do you manage the

customer journey in an

omni-channel world?

say “just ONE unpleasant

contact center experience is

likely to make me take my

business elsewhere”.

76%

Businesses lose

customers

every day by

putting them

on hold.

Customer Service Problems that

Infuriate People Most

Virtual Queuing is a Simple

Cost-Effective Solution

Ring! A happy caller is

connected.

Customer presses 1

for a call-back.

Customer relaxes while

Fonolo waits on hold.

A real-life phone interview

Register for this free webinar to join

the live Q&A.

February 5, 2015

2:00 PM ET

Register Now!