The journey to DevOps: What I learned after leading transformation at 2 Enterprise Companies

The Journey to DevOps: What I Learned

From Leading Transformation at Two

Enterprise Companies

By Brian Roche

@brianrochebos

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BRIAN ROCHE@BRIANROCHEBOS

THE DIGITAL ECONOMY CHANGES EVERYTHING

DISRUPTION

9/10COMPANIES

WILL SEE

REVENUE

STALLEDDUE TO

DIGITAL

DISRUPTION

RECOVERY

ONLY

ONEWILL

RECOVER FROM

THAT

STALL

THE FUTURE

UNLOCK

VALUE

INNOVATE

AND LEVERAGE

NEW TECHNOLOGY

REIMAGINE

CUSTOMER

EXPERIENCE




BUSINESS

VALUE/REVENUE

INNOVATIONLEVERAGE TECHNOLOGY FOR

GREATER BUSINESS VALUE

MAINTENANCEKEEP THE BUSINESS RUNNING

RE-IMAGINEDELIGHT THE USER

REDEFINE COMPETITIVE ADVANTAGE

C-SUITE CHALLENGES

CIOS ARE ALREADY SPENDING 18% OF

THEIR BUDGET IN SUPPORT OF

DIGITALIZATION; THAT NUMBER WILL

INCREASE TO 28 PERCENT BY 2018 – GARTNER

TOP PERFORMING BUSINESSES WITH A

TRANSFORMATION INITIATIVE HAVE

SPENT 34% OF THEIR BUDGET ON

DIGITAL AND WILL SPEND 44% IN 2018.– GARTNER




4

DIGITAL TRANSFORMATION IS HARD.

THE PURPOSE OF THIS TALK IS SIMPLE.

IF I COULD GO BACK IN TIME,

THIS IS THE ADVICE I’D GIVE MYSELF.




5

INTRODUCTIONS

BRIAN ROCHEVICE PRESIDENT

OF PRODUCTS

[email protected]

TWITTER@BRIANROCHEBOS

Software Engineering




6

TRANSFORMATION IS HARD

SOMETIMES YOU’LL FEEL LIKE AN ISLAND




7

the journey.




8

great

things come

fromhumble

beginnings




9

start

with

matters.something

that

revenue adoption investment+ =




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people. culture.

sectionone.

location.




NEW

TALENT

TEST PAL IMMERSION ENGAGE TRANSFORMTHE JOURNEY BEGINS

WITH A CODING TEST OR

A PRODUCT MANAGER

EXAM

PAL PROVIDES THE

FOUNDATIONAL

EXPERIENCE

CANDIDATES NEED

IMMERSION IN A

COGNIZANT LABS

FACILITY TO PRACTICE

WITH THE EXPERTS

ENGAGE WITH THE

FORTUNE 2,000 TO

BUILD THE NEXT

GENERATION OF APPS

SEED A NEW COGNIZANT

LABS OFFICE AND TRAIN

THE NEXT GENERATION

OF COGNIZANT

DEVELOPERS

NEW CULTURE

NEW WAY OF WORKING

NEW WAY TO WIN

great results are

achieved with great

teams. here’s

our hiring process

HIRING




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PAIRING

TDD

CD

BML

ELIMINATE

WASTE

MVP

FEEDBACK

BALANCEDTEAMS

THE IMPORTANCE OF EMPATHYCONSCIOUS AND DELIBERATE EMPATHY IS

AT THE HEART OF EVERYTHING WE DO.

WHEN WE HAVE EMPATHY FOR EACH

OTHER, WE HAVE EMPATHY FOR THE

CUSTOMER.

GETTING

STARTED




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we love them but

one size does not fit all

MODERN

CollaborationOpen workplaces promote collaboration and

access to the entire team. This enables us to

make quick decisions and move fast.

Whisper ZonesNot every task requires violent constant

collaboration. Occasionally we need quiet

time to get work done.

one size does not fit all,

variety is key. we’ve

adapted our approach to

the modern office by

listening to our most

valuable asset -

our people

DevOps AdoptionTaking down the physical walls accelerated

our adoption of DevOps and helped us

deconstruct the organizational silos that were

barriers to success.

OFFICES

DevOps XP Lean Startup Running Lean




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roles. innovation.

sectiontwo.

communities.




15

act your way to new thinking.




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anatomy of a

TransformationMovement

focus alignment discipline

Top Down

No transformation movement succeeds without leadership

support. Transformation impacts every part of the business.

To pull off such a massive shift organizations need to accept

that not changing is the existential threat.

Leaders play a key role in defining the goals of transformation.

Supporting experiments and adoption of Lean. Leaders need a

point-of-view and to continue to re-enforce that stance

through the change. Increasing investments around

innovation and placing the customer at the center of everything

we do.

Leadership

Bottom Up

The skills that got you to this point in your career may not be

the skills that enable you to thrive in the Digital Economy. We

each own the learning investment needed to acquire the skills

to enable our company to be successful.

Learn and embrace new technology. Reskill yourself so

you can continue to be an asset to your company. Breakdown

organizational silos and find ways to work together. Become

customer and user obsessed and place their needs at the

center of everything you do.

Individuals




carve-outInnovationLarge organizations have challenges

startups don’t face. Legacy process ‘its

always been done this way’. Operational

commitments override any type of

optimize the business initiative or

transformation movement.

Creating capacity for innovation will be

critical to any organization’s success, but

what is the formula? Here are 4 things you

can do today to create space for

innovation.

The Value-LineMake a list of all the work your team is doing.

Ask the hard question, is that work

contributing to your team’s core initiatives.

Be ruthless in cutting work that isn’t imperative to your team’s mission.

Duplicative workLarge companies are notorious for

duplicating work in different teams. Identify

work that’s happening in multiple teams and

share the burden. In turn you will both create capacity for innovation.

Fixing the wrong problemHow many times has a team you depend on

not delivered on their commitments? So you

shouldered the work because it was critical

to your success? Hold them accountable for their deliverables.

AutomationThis one is simple and our Digital Economy

is built on the premise that we identify the

work that knowledge workers don’t need to

do and we automate it. Find that work within your team and automate away.




The Cognizant Technical Community exists

to identify, expose, collaborate and share

innovation happening across the company.

Intrepreneurs have a startup mentality except they

don’t work in a startup. They are everywhere and

they’re creating great technology inside your

company. Find them, give them a voice and

celebrate their success. Internal communities help

to remove organizational boundaries and focus on

what matters, customers.

the Power of

Communities

Share

Collaborate

Engage

Innovate

Code Community

Slack

* An intrapreneur is someone who behaves like an entrepreneur but is often

employed in a large company that is not a traditional startup.




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socialscience.

sectionthree.

failfast. case study.




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Translating human insightsinto meaningful digital experiences.

INSIGHT TO CODE

socialscienceThe study of society and the manner

in which people behave and influence

the world around us. It tells us about

the world beyond our immediate

experience, and can help explain how

our own society works - from the

causes of unemployment or what helps

economic growth, to how and why

people vote, or what makes people

happy.

designthinkingHypothesis driven discovery with the

intent to uncover and empathize with

unmet user needs. A methodology

used by designers to draw upon logic,

imagination, intuition, and systemic

reasoning, to explore possibilities of

what could be—and to create desired

outcomes that benefit the end user.

We translate social science based

understanding into modern software

experiences. Resulting in lower cost,

rapid innovation cycles with greater certainty. Sense-making has become extremely important in the Digital Economy where user needs are constantly evolving.

nextgeneration

vs.




failingfast

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declining revenues quarter over quarter is

an example of the wrong type of failure.

this is failing fast.

disrupt yourself.Dedicate time quarterly to disrupt

yourself. Identify weakness in your

technology or strategy and try to

exploit it. Once exposed close those

gaps before your competitors do.

need for speed.Removing roadblocks and enabling

teams to deliver fast will increase

customer feedback. Faster feedback

accelerates learning. Companies that

adapt quickly to market needs will

win.

start small.Start with something small and

iterate quickly. Relentlessly focus on

MVPs (Minimum Viable (valuable)

Products and increase learning

cycles.

customer journeys.Customer adoption will lead to.

Revenue will always be the

scorecard. Begin with a

meaningful customer journey and

demonstrate success.




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insight to code.green field.app transformation.value stream.

case study.

This is the story of a 20+ year old startup.

A company that began with a simple goal,

to service the needs of its clients.

It has grown to over 250,000 people strong and

over the course of its life-span has been

through many transformations in response to

market changes and adapting client needs.

This company is yet again transforming its

people and technology in response to the needs

of the

Digital Economy.

Software Engineering

No one succeeds in their transformation

without help. They need a partner on the

journey to embrace a new culture and to

adapt to market needs.

We are transforming and we can

accelerate your journey to compete and

win in the Digital Economy.




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change is hard.

Everyone has a plan 'till they get punched in the

mouth. – Mike Tyson




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bringing it all

together.

the world has changed

success is not guaranteed

but failure is if you do nothing.

the timing will never be perfect.

transform your team. transform your company. transform yourself.




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we are hiring.

brianrochebos

[email protected]

thank you.


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#springone@s1p

BRIAN ROCHEVICE PRESIDENT

OF PRODUCTS

[email protected]

TWITTER@BRIANROCHEBOS