1. Make sure you keep your sales staff motivated.

As the end of the year draws closer your staff may start

suffering from “holiday mode”. The more days that pass,

the less motivated they might be to bring in new prospects/

customers. Make use of Odyssey CRM Sales Dashboard

for one on one meetings with staff or divide them into teams

then use the Team Dashboard and watch them get

competitive.

2. Boost your marketing

There is no better way to stay in touch with your customers

than sending out newsletters, emails and sms messages.

Odyssey CRM effectively integrates with Microsoft Outlook

to manage your inbox and outbox. Send bulk emails with

reminders or thank you sms messages to give customers

that extra attention.

3. Have all your ducks in a row

It’s of utmost importance to have all your customer

information at your fingertips at all times. Be it new

prospects, opportunities or existing customers, Odyssey

CRM makes it easy to view customer information as well as

saving all history of past emails sent, calls made or

interaction with these customers. Easily add, edit or delete

customer and company information, group them to region or

reference.

4. Keep an eye on things

Knowing what’s happening in your business is key to

being successful. Odyssey CRM offers Sales

reports, stock reports, activity, quotes, opportunity

and prospect reports, not even mentioning custom

reports. We have detailed reports on interaction

between staff and customers as well as quotes

created and much more.

5. End the year on a good note

Draw your figures for the year and call a meeting with

your staff. Get their input. Ask questions. Let them

know you care about their opinions and suggestions.

Nobody likes to feel like the loser that’s just costing

the company money, give those people a goal for the

new year. Leave them feeling good about being part

of your team. Motivate and inspire with a few simple

rules and quotes. And if you really want to blow them

away in the new year make them all apart of one

family....

the Odyssey CRM family – where company

passion meets customer satisfaction.

www.odysseycrm.co.za