How to Deal with Role-Based Navigation Models for Different Countries and Languages. ID: 2213

Markus van Kempen – SAP Solutions Architect E: mvk@ca.ibm.com T: @markusvankempen Innovating with People and Technology

Abstract

How to Deal with Role-Based Navigation Models for Different Countries and Languages

In this session, presenters will discuss the lessons learned from Global SAP Portal implementations. They will share their experience with implementing global multi-language portals. They will demonstrate how they deal with multi-role navigation models, language preferences, and third party integration based on country requirements. Presenters will show the method to build navigation models, integrate help functionality, and address some of the ESS and MSS process challenges such as position base Personnel Change Requests (PCR), Organizational Change Requests (OCR), or people-based PCR/OCR. MSS personnel change requests and organizational change requests are part of the demonstration as well as policy and help desk (shared service) integration

Session ID: 2213

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Agenda

Agenda

Global Portal Implementation

Multi-role navigation models

Integrate help and KB functionality

Demonstration

MSS/ Personnel Change Requests (PCR)

and third party integration based

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Who is here?

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Global SAP Portal challenges

Global SAP Portal Implementations challenges

•HR vs SAP language

•Translations

•Navigation

•Integration

•HR Policies

•MSS /PCR

•Small Markets

•Reporting and Adoptions

•Service Center Integration

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LEARNING POINTS

How to use User Context to drive Navigation

Create a friendlier User Experience

How to bridge SAP vs. HR language

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Transforming

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Building an intuitive navigation model Taxonomy

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Navigation Model aka Information Architecture

Most SAP implementation starts out with the standard Portal content look and feel which over time, with a lot of effort and low user acceptance will improve the usability of the Portal.

Using Tools and approaches will help the Clients to ensure a successful Portal implementation which has high user satisfaction and adoption right from the start.

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User Context – from HR and other system drives Country & Language Specific Portal and KB Content base on

employee roles

Usability Manager Home Page

Language Selector

Site map is Dynamic Role and Language/Country depended

Country & Language User context

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Employee Home Page

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2nd Level Navigation

Links to Task Pages

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Demo

NetWeaver Portal

Dynamic Navigation under the hood

KM

XSLT/XSL

/HTML

User Context

Language + Country + User Roles/Pages Matched with xsl

Dynamic Navigation

<page id=“p

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Questions

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Ways to Adapt the Look & Feel Levels of Customization

• There are more or less 5 different levels of how look & feel can be adapted.

• The levels vary in the degree of “Standardness” and “Design Flexibility”.

• The higher the level the higher the TCO might be.

Customization only

Addon-iViews

Smaller modifications

Custom developed replacements

Completely rewritten framework

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SAP Transaction

Contextual Help

Local Policy Push

Contextual Help Integration

KB Integration – KB Search Integration

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Search Integration Context Diagram

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Policies /Help

SAP NW Portal

Portal

Users

• Users based on their HR and

User context find Transactions

• Content is retrieved based on

country/language and roles.

• Portal will parse the results and render in iviews/portlet

SAP ECC ESS/MSS UserCtx

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Questions

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Personnel Change Request MSS Challenges

SAP is position-based

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Act on Position

Personnel Change Request MSS Challenges

Users think differently

People based

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Act on Person

Application Integration – example SAML connection to Taleo

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Local Payroll Provider

Local HR Application

Global HR Application

Local Intranet Apps

Technology

Screen Sizes

Small Market/Country

Goal is Single HR system

One source for reporting and Talent Mgr

Make HR more efficient

Empower Mangers

Small Markets Local Interfaces

Limited HR , Mgr and IT staff

Local HR system

Small Market/Country Integration

HR Entry Forms

Local HR

Using Mgr Transactions

Reporting

Usage

Adoption

Tracking

Questions

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THANK YOU FOR PARTICIPATING

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SESSION CODE: 2213

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Contact Information

Markus van Kempen – SAP Architect Innovating with People and Technology email: mvk@ca.ibm.com Twitter: @markusvankempen Hashtag: #MVK