RELEASE MANAGEMENT- I N T R O D U C T I O N

Tijs van Velthoven

2014-2015

AGENDA

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• What is Release Management

• Scope & Types

• Main Activities & Timeline

• Questions

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INTRODUCTION TO RELEASE

MANAGEMENT

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WHO ARE RELEASE MANAGEMENT?

Release Management:Part of IT Service Delivery – Service Transition Management

Team located in China (insert Org Chart here)

Release Manager – xxx

Operational Process Manager – Tijs van Velthoven

Release Process Manager –

Related Service Manager –

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WHAT DOES RELEASE MGT. DO?

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Release Management Team coordinates and manages

various types of software updates by:

• Managing planning in Release Calendar

• Collecting content

• Coordinating testing of releases

• Coordinating communication and distribution of releases

• Evaluation and improvement of entire release cycle

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SCOPE OF RELEASE MANAGEMENT

Contents

Security Update

COE Application

update

Build

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SCOPE OF RELEASE

MANAGEMENT

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Infra Devices

ServersInfra

Managed

Workstations

Workstations

Laptops

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RELEASE CALENDAR

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• Release Calendar is a time schedule

of all release activates and must be

strictly followed

• It’s planned by Release Manager and

approved by xxx 1 year ahead

• Release Calendar is published on

free-access SharePoint

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RELEASE CALENDAR

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Quarter End Freeze : No Roll-

out to Production

Monthly Security Update

Quarterly COE Update

Network MaintenanceWindow

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DIFFERENT TYPES (OF RELEASES)

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Two main types of Release-categories:

• Security Update

• COE Update

• Build Upgrade

TYPES OF RELEASES

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TYPES OF RELEASES

COE UPDATES

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• Frequency – Quarterly (4x per year)

• Bug fixes and functional updates

• New OS (Windows) service packs

• Removal of COE applications

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TYPES OF RELEASES

SECURITY UPDATES

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• Frequency – Monthly (12x per year)

• Risk for not implementing is high

• Content - Security patches issued by Microsoft only(discussion on patching non-MS applications on-going)

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TYPES OF RELEASES

BUILD UPGRADE

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• Combination of COE Update + Security Update

• Frequency – Twice a year

• Roll out via

• COE Update (running PC)

• USB Sticks (re-staged PC)

• DVD (server build)

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THE PROCESS…

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Preliminary Freeze

Develop Build

Content Freeze Test Build

Build Freeze

In-house/Busi

ness TestPilot Test Roll out

MAIN ACTIVITIES

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• Security Update & COE Update follow same process

• Security Update - 4 weeks preparation cycle

• COE Update - 13 weeks preparation cycle

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Preliminary Freeze (PF)Preliminary Freeze (PF)Preliminary Freeze (PF)Preliminary Freeze (PF)

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Monthly Security Update Release: OE selects contents based on pre-agreed parameters

COE Update Release: Content added through Change Process; ‘anyone’ can request content

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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DEVELOP BUILD

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Monthly Security Update: NA

COE Update: A new version of the Build will be created based on:

• Latest COE Build

• All COE-content released since last Build Creation

• All Monthly Security Update-content released since last Build Creation

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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CONTENT FREEZE

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Monthly Security Update: OE distributes ‘patch-list’ to inform stakeholders about contents of upcoming Security Update

COE Update: Release Manager distributes content-list to Service Management for review and approval

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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TEST BUILD & BUILD FREEZE

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Monthly Security Update: NA

COE Update: Two goals:

- see if installation runs smoothly

- see if daily operation is disturbed by any content

Handover for further testing

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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IN-HOUSE TEST – BUSINESS

TEST

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• In-House Testing• Performed by delegation of IT Service

Delivery

• Business Testing• Performed by delegates of BU’s to ensure

CGXP-Compliance

• Approval of the tested Services

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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PILOT TEST

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• First wave of release deployment in production environment

• Approximately 250 participants

• incl. 180 Business-users

• Critical phase for testing content & deployment success

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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ROLL OUT

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First Site

ROWRoll Out

First Site Roll-Out:

• Approximately 1000 PCs (IT Services Board)

• x FAP servers

ROW (Rest of the World):

• Approximately 25,000 PCs and Servers

Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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DEPLOYMENT STRATEGY

The RollThe RollThe RollThe Roll----Out of Releases is done following a ‘Deployment Out of Releases is done following a ‘Deployment Out of Releases is done following a ‘Deployment Out of Releases is done following a ‘Deployment

Strategy’Strategy’Strategy’Strategy’

Monthly Security Update:Monthly Security Update:Monthly Security Update:Monthly Security Update:� Always ‘Pushed’

� Content deployed and installed unnoticed by end-user

COE Update: COE Update: COE Update: COE Update: � Three-phase roll-out plan

� May involve end-user interaction and possible re-boot of workstation

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Preliminary Freeze

Develop Build

Content Freeze Test Build Build

Freeze

In-house/Bu

siness Test

Pilot Test Roll out

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COE UPDATE DEPLOYMENT PROCESS

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Pull

•Pull Installation•Download & installation of content initiated by end-user

•This option is NOT available for VPN connected user

•Scheduled Pull Installation : 2 weeks for COE update

Push @ Next Logon

•Push at Next Log-on•Automatic installation of content per next log-on to

workstation

•Scheduled Push at Next Log-on :1 week for COE update

Normal Push

•Forced Push•Automatic installation of content within one (1) hour of

receiving content on workstation

•Scheduled Normal Push :1 weeks for COE update

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QUESTIONS

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