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REALTECH Assessment Services for SAP
July 2016
Carly Shank
Chris Moroz
Elizabeth Dellaquila
AGENDA
Company Overview
REALTECH Assessment Services Overview
Methodology REALTECH Assessment Services
REALTECH Assessment Services Value
2
3
4
5 Use Case Example
6 Summary
1
Publically Traded
North American HQ:Philadelphia,
USA
Founded in 1994
European HQ: Walldorf, Germany
350+ Technical SAP Consultants
2,000 Worldwide Customers
Presence in 4 countries
REALTECH Services and Software Solutions
OUR OFFERINGS IN DETAIL
SAP OS/DB MigrationsSAP Upgrades and Basis ServicesSmartChange Solutions
Change Process Mgmt Transport Mgmt Synchronization Mgmt
REALTECH Assessment Services
REALTECH: SAP OS/DB MIGRATIONSREALTECH has the largest global team of SAP certified migration consultants
REALTECH performed the first production migration worldwide in early 1998
REALTECH has completed over 900 migration projects worldwide
REALTECH is a founding member and the only consulting company in SAP’s Linux Lab
Migrations to and from all SAP supported platforms
Proven track record with a 100% Success Rate
REALTECH: SAP MANAGED SERVICES/ SAP SOLUTION MANAGER
Managed Services The first RunSAP partner established in both EMEA and North
America REALTECH Differences:
Senior experienced resources only Dedicated named resources instead of call centers Customer focused attention
Solution Manager
Certified SAP Solution Manager Partner 7.1-7.2 SAP EGI delivery partner
REALTECH ASSESSMENT SERVICES
INTRODUCTION
RAS OVERVIEW AND MISSION
Your Challenge Improve the performance and quality of your SAP system.
Analysis and ImplementationWe help our customers to achieve the following: Rate their IT landscape objectively. Is your system in shape?
Scope room for improvement by identifying the performance and quality failings.
Install SAP cost management which is compliant and financial efficiency.
Realize the recommendations with our experienced SAP consultants.
RAS VALUE
Get the knowledge of Best Practices.
Fair evaluation of your IT spending.
ROI of REALTECH Assessment Services is usually 3 months.
Reduction of SAP operational cost by realizing cost saving potentials.
Increased user satisfaction by better systems performance and stability.
Improvement of planning and budget process with market values and dedicated actions items.
Best- Practice
IT
REALTECH does a fair comparison of your SAP system landscape against the market. We show you the improvement potential and help you to realize those potentials.
We analyze price and costs of your SAP system landscape and compare to the data of 4,200 SAP systems.
We extensively measure your SAP systems and show you the technical fitness. We leverage best practices to keep your SAP system landscapes optimized.
Based on this we give recommendations. Those can be supported by consulting, software or integrated solutions.
ANALYSIS AND OPTIMIZATION
Performance Dialog Response Times Users Applications Http(s) Overview Per Module Dialog with Round Trips Dialog without Round Trip Response Time of Transactions Response Time, Standard Response Time, ZZ only Dialog - Relevant Long Response Times Dialog - Top 20 Response Times Dialog ZZ - Relevant Long Response Times HTTP Response Times Batch Elapsed Times Single Steps Taking > 24hr Long Runtimes/Job Step Distribution of Batch Load Over the Day
Custom Code Usage Custom Developments Abnormal Terminations Transports Workbench Transports Customizing Transports Dumps System Uptime SLA Hosting SLA Incident ManagementUsage System Usage Task Types System Usage per Day Behavior of Users User Records SAP_ALL Rules for Passwords
Interfaces RFC Steps Internal RFC Volume External RFC Volume RFC Destinations RFC Response Times ALE Messages Loading BW via SBIE0001 Compute Capacity Database Growth Database Requests, Times, Transferred Volume Direct Reads Direct Reads List Sequential Reads Sequential Reads, List Change Requests Change Requests, List Database Times CPU Seconds CPU Seconds, List Process Time vs. CPU Time Correlation of Process Time and CPU Time Server List of Work Processes Server <SID> Usage <SID>
Performance Assessment Data Collected:
REALTECH ASSESSMENTS – 150 CUSTOMERS AND 4,200 SYSTEMSConsumer Goods
Retail
Process / Pharma
Discrete Manufacturing
Automotive / Aerospace
Energy / Infrastructure
Banking
Insurance
Services
IT Services
IT Manufactures
Daimler Financial Services
Bayer
Bayer Business Services
REALTECH ASSESSMENT
SERVICES METHODOLOGY
REALTECH SYSTEM ASSESSMENT SERVICE
MeasureMarketComparison
Act
Software for measurement of SAP-System
Database analysis and statistical evaluation indices, benchmarks, illustrations, correlations, andpattern recognition analysis
REALTECH Assessment Services deliver reccomendations
• Project-based or as a service• Leverage Best Practices (implementation of recommendations)
SEQUENCE OF SYSTEM ASSESSMENT
DEV QAS PRD
1. ABAP Report
Installation
2. Transport
in QAS
(Optional)
3. Transport
in PRD 4. Daily Batch-job
generates anonymized
data
5. File-Upload:
manual or automatic
Database
6. Interpretations &
Recommendations
Report / WorkshopWebApp
7. Deliverable
REAL
TECH
Cust
omer
BUSINESS CASES
SUMMARY RECOMMENDATIONS
BackgroundREALTECH analyzed the SAP ERP system P01 from October 2013 till February 2014.
SummaryThe main usage of P01 is proprietary developments. The XXX module plays only a minor role. Paradoxically the amount of distinct proprietary development is low compared with the market.Response time of SAP standard and HTTP are good, but proprietary developments are slow and have a lot of long runners and fluctuations.Dumps are three times higher than market, due to many errors in programming. XXX should take quality actions to reduce the amount of dumps, especially before go-live with projects.The REALTECH System Index of P01 as an indicator for the technical fitness is 10. The main reason for the high value is the high amount of dumps.
The RSI of the P01 is 10, due to the very high amount of dumpsCriteria Actual Ref. *
Average Response Time 1,067 1,000
Strong Fluctuations 37 15
Batch Outliers 6 3
Custom Code Usage 167 300
Abnormal Terminations 1,629 500
Unplanned Downtimes 1h 8h
Planned Uptime (SLA) 99,5% 99,5%
RSI 10 5
* Reference values are individually calculated based on the measured systems usage patterns and challenges. They reflect the market standard, not the optimum.
1 2 3 4 5 6 7 8 9 10
REALTECH System Index (RSI)
SUMMARY RECOMMENDATIONS
Performance (Response Times) Reschedule batch outside dialog time Optimize batch Optimize work processes Optimize most used and important prop. developments Improve sequential reading Archive to improve performance and stop fast growth of DB Move the Profitability Analysis (CO-PA) into SAP BW
Dumps / Quality Process Implement process to reduce dumps Check quality process of development Quality Issue - Reoccurring Transports
Focus points are performance and dumps / quality processCriteria Actual Ref. *
Average Response Time 1,067 1,000
Strong Fluctuations 37 15
Batch Outliers 6 3
Custom Code Usage 167 300
Abnormal Terminations 1,629 500
Unplanned Downtimes 1h 8h
Planned Uptime (SLA) 99,5% 99,5%
RSI 10 5
* Reference values are individually calculated based on the measured systems usage patterns and challenges. They reflect the market standard, not the optimum.
1 2 3 4 5 6 7 8 9 10
REALTECH System Index (RSI)
MANAGEMENT SUMMARYAt the moment the full power of HANA has not yet deployed
Blue: hourly averages for dialog response timesRed: daily averages for dialog response times
Remark: due to the short time period of Oracle measurement, some custom developments have not been active during February0
20
40
60
02/09/15 03/01/15 04/01/15 05/01/15
average response time for dialog steps MRG [s]
0.7
Response Times /MRG/ went down
Oracle HANAMigra
-tion
Phase
* Only according to HANA migration; all others please see A51 report
0
0.5
1
1.5
2
2.5
3
02/09/15 03/01/15 04/01/15 05/01/15
average response time for RFC steps [s]
Oracle HANAMigra
-tion
Phase
Response Times RFC
Blue: hourly averages for dialog response timesRed: daily averages for dialog response times
Benefits:
• Opportunity to improve Compression Rates
• Opportunity to improve Response Rates
• Opportunity to improve HANASecurity
SUMMARY
ADVANTAGES OF USING RT RAS
• There are already several tools on the market (e.g. EarlyWatch/MaxAttention).
• REALTECH shows correlations – Analysis of relationships.
• Considering chronological sequences – no singular section (as EW).
• Market comparison – what is better / what is worse – Based on 4,200 measured systems.
• Recommendations for action – not for analysis but for specific help.
• Management presentations by REALTECH.
• Complete view on the SAP system – from hosting to support.
So, why should we use REALTECH Assessment Services instead of other tools or services from SAP?
NEXT STEPS TO TRY RAS
• RT offers a RAS Lite version which shows you a fast analysis of your SAP system and shows you the REALTECH System Index (RSI) which is the comparison to 4,200 other SAP systems but no recommendations but some hints from RT.
• RT offers RAS complete assessment which shows you the REALTECH system index (RSI) which is the comparison to 4,200 other SAP systems and offers recommendations with a management report from REALTECH consulting services.
• Process – Transport with report is delivered by RT to be imported and run for 6 weeks on the production system. Basis must run report/job daily to generate a file.
REALTECHsystem consulting GmbHIndustriestrasse 39c69190 Walldorf • GermanyFon +49.6227.837.370Fax +49.6227.837.837Mobile [email protected]
Chris KohlsdorfConsulting Manager
www.realtech.com
REALTECH Inc.Consulting 301 Lindenwood Dr., Suite 205
•
Office +1-610-356-4401Fax +1-610-356-5777Mobile [email protected]
Chris MorozSolution Sales Director
www.realtech.com
Malvern PA 19355
REALTECHsystem consulting GmbHIndustriestrasse 39c69190 Walldorf • GermanyFon +49.6227.837.370Fax +49.6227.837.837Mobile [email protected]
Chris KohlsdorfConsulting Manager
www.realtech.com
REALTECH Inc.Consulting 301 Lindenwood Dr., Suite 205
•
Office +1-610-356-4401Fax +1-610-356-5777Mobile [email protected]
Elizabeth DellaquilaService Delivery Manager
www.realtech.com
Malvern PA 19355
REALTECHsystem consulting GmbHIndustriestrasse 39c69190 Walldorf • GermanyFon +49.6227.837.370Fax +49.6227.837.837Mobile [email protected]
Chris KohlsdorfConsulting Manager
www.realtech.com
REALTECH Inc.Consulting 301 Lindenwood Dr., Suite 205
•
Office +1-610-356-4401Fax +1-610-356-5777Mobile [email protected]
Carly ShankMarketing Specialist
www.realtech.com
Malvern PA 19355
DISCLAIMER
© 2016 REALTECH Deutschland GmbH. All rights reserved. This document contains confidential and proprietary information. Unauthorized copying of this document and making it available to third parties (as a whole or in parts) is not permitted. The (product) names, logos, trademarks and other labels mentioned in this document are the property of REALTECH or its licensers and shall not be used without prior written approval of their respective owner. All contents of the text, especially the description of REALTECH products and services, are not binding and do not represent any guarantee, guaranteed properties or quality information but are for information purposes only. REALTECH does not assume responsibility for errors or lacunas in this document. REALTECH may correct or change the contents of this document at any time without prior notice.