REALPAGE®

RESIDENT SERVICES

THE ONE RESIDENTSERVICESSOLUTIONThat Offers a PremiumLiving Experience

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RESIDENT SERVICES

Build a Better Connection withYour Residents. At RealPage, we’re dedicated to delivering a high-quality living experience for your residents, while simplifying your onsite staff’s responsibilities. In fact, it’s the foundation of our world-class suite of Resident Services products.

The heart of Resident Services is a powerful online gateway called ActiveBuilding®. This resident-facing community portal provides a wide array of tools to keep you conveniently connected to your residents, and them to each other. It also provides one place to pay rent, submit service requests and renew leases.

To further help you manage your community, we’ve enhanced this offering with products designed to protect both your residents and your livelihood. Our comprehensive insurance solution protects your community from unforeseen danger, while vacant cost recovery and utility billing defend your bottom line.

Combined, these services create a dynamic living experience for your residents and far-improved efficiency for your staff, delivering a level of accessibility that is unmatched in the industry.

ActiveBuilding is the heart of the Resident Services platform, helping you communicate with residents, manage service requests and more.

REALPAGE® SENIOR LIVING

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ONLINE LIVINGONLINE LIVING

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A Stronger Online CommunityMeans Better Business.Your online presence should be a key component of your relationship with your residents, not only drawing them in, but bringing them together and encouraging them to stay.

That’s exactly how the ActiveBuilding® community portal works. It’s designed to be the center of all of your property’s activity. If residents have a package at the office or need a running toilet fixed, a visit to the portal provides a place for service requests and status updates. A community wall enables residents to find a work-out buddy, post pictures and updates, or even sell their used furniture, all within the safety of their private community portal. Onsite employees can also join the discussion to act as subject matter experts, answering questions and relieving concerns. If more challenging community issues come up, the staff can handle property-based concerns on the private community’s wall, before they go public.

For community-based messaging, the property staff can send messages to the entire community by mass email, text or voice notification within seconds. They can communicate information quickly across any subset of residents, such as pet owners, a certain building's residents or all residents on a specific floor. 

If you’re looking for the right mix of features for your resident portal, connect with ActiveBuilding. It’s the perfect balance of resident-retaining features and business-building benefits, creating a community experience that is second to none.

ActiveBuilding's messaging allows staff to communicate with residents through their preferred method of contact: text, email or phone.

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When It’s Time to Renew,Help Them Decide.When a resident’s lease is up, RealPage Online Renewal makes renewing the lease effortless – for both staff and residents. Completely automated, this tool offers an entirely digital path for residents to renew. Not only is the experience clean, familiar and mobile-friendly, but it’s also integrated with our price optimization system to maximize your revenue and provide the most competitive renewal rates and terms for your residents. This added convenience to residents results in fewer negotiations around rent increases.

The offer is delivered on time, electronically, and can be enhanced to include incentives like time-sensitive rental rate offers, gift cards or unit upgrades. It can also drive additional revenue by upselling services or amenities and connecting these upgrades with their renewal rates. When the resident does sign, the entire process − including the signature − is completely digital. On average, residents renew their leases within three days of receiving their email offers. With RealPage Online Renewals, lease renewal is faster and business is better.

RealPage Online Renewals gives residents a completely electronic lease renewal process, including special rate offers and incentives.

ONLINE LIVING

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RENTERSINSURANCE

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Do the Right Thing.Cover Your Assets. When you hear about the $1.3 billion in multifamily property loss that occurs each year just due to fires1, it’s easy to understand how your property could be vulnerable to damage. That’s why RealPage offers comprehensive renters insurance policies for your residents and community gap insurance for your property. We secure both with broad coverage and make sure everyone is protected.

For renters, RealPage offers an insurance program that provides inexpensive coverage with wide-ranging benefits. Sold exclusively to renters, these policies deliver comprehensive coverage options that protect your residents and your property from loss due to resident-caused damage. And to allow for easier approval, there’s no credit check and multiple roommates are accepted on a single policy.

Sometimes, though, your residents fail to obtain the required coverage. That’s where RenterProtection has you covered. RenterProtection is an optional overlay to your existing renters insurance program that’s designed to close the gap on units where a resident fails to comply with the terms of the lease. This supplemental policy provides property coverage when a unit is vacant or when a renter doesn’t have an active insurance policy. Additionally, seamless integration with OneSite® Leasing & Rents streamlines the process and ensures continuity in coverage. Both ways, your assets are covered and your community is secure.

RealPage offers your residents a complete renters insurance program that provides inexpensive coverage with wide-ranging benefits.

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Work Less. Save More.Managing your cash flow is key to keeping your stress low and your property financially healthy. Sometimes, though, the cost of managing those resources actually kills your ROI – unless you outsource.

Daily utility management is one of those cash management tasks. It just isn’t worth the cost of doing yourself. Fortunately, RealPage daily vacant cost recovery fills in the gap. It carefully monitors your utilities, unit by unit and day by day, while discovering new ways to give you back your time and money on utilities. In fact, you’ll save an average of $38 per unit, per year2 — on faulty equipment, utility theft, overuse, empty units and associated repair costs.

RealPage resident billing removes the burden of billing your residents for rent, utilities and other fees each month. Our powerful utility and billing system creates a single, detailed, monthly resident bill, quickly and accurately, and delivers that bill to the resident. By combining and itemizing rent, utilities and other charges into one bill, you can increase collections up to 3% per property unit3. As an added bonus, you can include messages to one or all residents right on the bill. It’s a powerful package that simplifies your work and removes the guesswork.

Our powerful billing system creates a single, accurate, monthly resident bill that itemizes rent, utilities and other fees.

RESIDENT BILLING

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PAYMENTS

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Make It Easy to Pay.If you want to accept credit and debit cards online – and you should, because 12% of all residents are already paying that way when the monthly option is available to them – then you need RealPage’s ResidentDirect™.4 Offered through RealPage Payments Services LLC (RPPS), a licensed money services business, ResidentDirect charges your resident a service fee to pay rent, and the entire rent goes directly into your ledger. No more transaction fee issues or accounting headaches for you.

With RPPS and ResidentDirect, you can offer residents multiple options to pay, including credit and debit card, check, money order, ACH payment and eMoney Order. Residents can pay anywhere, on any device, with any form of payment they like – 24/7. They can even set up recurring payments so rent is automatically deducted from a bank account every month.

No matter what method your residents choose or how they want to pay, RealPage offers the easiest ways.

Offer your residents multiple ways to pay, including credit and debit cards, ACH, eMoney orders and checks.

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PRODUCTSOLUTIONS

Rise above.If you’re looking to create a truly exceptional living experience, step up to RealPage Resident Services. From a premium community portal with more convenience to improved staff efficiency and productivity, it's an experience your entire community will see. And they’ll thank you for it. Take your properties to the next level with RealPage.

REALPAGE RESIDENT SERVICES PRODUCTS

ActiveBuilding® Resident Portal

Online Lease Renewal

Payments

Resident Billing

Renters Insurance

RenterProtectionTM

Utility Expense Management

1 FEMA Report on Multifamily Residential Building Fires (2011–2013)

2 According to a RealPage study comparing data for 3 PMCs

3 According to a RealPage Velocity Utility Management study

4 According to RealPage internal data

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Resident Services

888-361-6957 | www.realpage.com/resident-portal/services/

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