1. Julie Conroy Research Director Aite Group Luis Rojas Head of
Products Guardian Analytics Present: New Requirements for Fraud
Prevention
2. Housekeeping This webinar will be recorded Slides and
recording will be shared after the presentation Please use the
question box to submit questions Questions will be answered at the
end of the presentation 2 2016 Guardian Analytics, Inc.
Confidential & Proprietary
10. 2016AiteGroupLLC. Page10 andthecontactcenterisalreadythere
Up 1 - 10% 28% Up 11 - 24.9% 33% Up 25% or more 17% Flat or don't
know 17% Down 5% Q. Are contact center losses trending up, down or
are they flat? (N = 18) Source: Aite Group interviews with 25
executives from 18 large U.S. FIs, August 2015 to February
2016.
11. 2016AiteGroupLLC. Page11 Clearconnec5onbetweenthecontact
centerandATO Minor issue 28% Major issue 55% Critical issue 17% Q.
Please rate the account takeover fraud trend as you are
experiencing it in the call centers. (N=18) Source: Aite Group
interviews with 25 executives from 18 large U.S. FIs, August 2015
to February 2016.
16. 2016AiteGroupLLC. Page16 Analy5cs:Improvingdetec5on,
reducingfric5on Source: Aite Group interviews with 19 large North
American FIs, February to May 2015. Pilot/ Implementation 10% Using
1 solution 42% Using 2 solutions 37% No immediate plans 11%
Respondents' Use of Behavioral Analytics (N=19)
27. Getting Started With Omni-Channel Early Adopter Program
Now! Benefit from the enhanced capabilities first Influence
near-term features and roadmap Limited to 5 Customers Larger
financial institutions with multiple products or multiple financial
institutions Visual Analytics General Availability Q4 Engage with
Guardian Analytics account management now to plan timing and budget
Start deploying customers into production in Q4 27
28. Fast Growing, Proudly Protecting 2016 Guardian Analytics,
Inc. Confidential & Proprietary 28
29. For more information:
www.GuardianAnalytics.com/Omni-Channel.html Or visit the Guardian
Analytics YouTube channel. Thank you!
2016GuardianAnalyMcs,Inc.CondenMal&Proprietary 29