I S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

MOBILE SERVICE

MOBILE SERVICE

Show me the Money, What if?

I could show you, that you would have a 20 Times Return on your Investment.

Be better at controlling your Labor expenses.

Increase your Technician Efficiency, Thus

Increasing your Labor Recovery Rate.

Major Reduction in Customers disputes.

You may be asking, “Can I do without Mobile…”

I S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Collecting Services Rendered

Do you have a high amount (In your Opinion) of

Customer Disputes?

Can you provide Signed copies instantly? Via

email?

Can you provide pictures of the Services

Provided?

Can you provide a GPS Locations at the start of

travel, start of work, completion of work and of

the Customers Signature?

Can you Collect for services rendered?

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Technician

GPS

Reporting

Second Segments

Parts

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Production / Efficiency Do you know where your Technician is and what they are

doing?

Are your Technicians on the Phone waiting for Dispatching,

Parts, Billing or other Technicians?

Can your Technicians see work History on the Unit they are

working on? Or any other unit’s History?

Can your Technicians see their Inventory, Their Team

mates Inventory as well as Inventory In the Warehouse?

Can your Technicians be more efficient?

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Second Segment / Additional Work

Do you have a way to find the easy additional (Safety

Issues)?

Do you have a way to Note Issues and bring them to the

Customers attention and track their Response?

Do you Provide an Electronic Inspection that can be

emailed to the customer and the person signing, paying,

Maintaining and analyzing the Unit?

Do your Technicians know what the customer asked to

be done on the next visit?

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Are you leaving Money on the table?

Parts and Service, Normally a sore subject.

Can your technicians Cycle count their own Vans?

Do your Technicians know which paperwork to fill out for

a specific Warranty?

Does your Technicians know how to properly tag a

Core? And when it needs to be turned in?

Can your Technicians order Parts without typing the

Make, Model, Serial Number, Customer, and Service

Order? ie. I need Front breaks please.

Do the Technicians know when Back Order Parts are

received?

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Can Mobile Increase Efficiency in your Parts Department?

Reduced Calls, Van

Cycle Counts, having

the Correct Parts in the

Vans, when Ordered

and Parts Picked up as

soon as they arrive.

Efficiency

1 Tech = $10,000 (MHEDA)Per Month

Billing

Increase Efficiency by 5% = $500 Month

or $6,000 Per Year Per Tech $0 Cost

50 Tech’s at $6,000 = $300,000 Per Year

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Does Your Organization have room to Improve Efficiency 2.5%, 5% or even 10%

Efficiency – (Continued)

1 Service Tech and 1 Parts Tech Phone Call Reduced 3 Min per Service Order for 2 people

1,000 Service Orders per Week 52,000 Per Year

$25 (Low) Per Tech and Parts Tech

(25 / 60)*6 = $2.52 * 52,000 = $131,040 Per Year

1 Service and 1 Dispatcher / Manager Same as Above another $131,040 Per Year

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Are your Customers wondering why your Technicians spend so much

time on the phone? Are they asking, “Am I paying for it?”

Efficiency – (Continued)

First-Time Fix.

Field organizations that can hit an 80 percent

first-time fix rate for clients saw 6.5 percent boost

in service revenues over the previous 12 months

Give the Technician the Knowledge to Increase

10%

• Do I have the Right Part?

• What was done on the Last Visit?

• What repairs were Suggested?

Reduce Cost of Repair $1,300,000 Per Year

Reduces second and third trips (Greatly Reduces

Disputes)

Is your First-Time Repair Rate at 80% ? Are you Measuring it?

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Aberdeen’s Field

Service 2013:

Workforce

Management

Guide

Cost of Money

Average repair $250 Interest Rate 10% (for Working

Capital)

Days till Invoice 15 Most paper systems are at 18 to 25.

Reduce to 3 days

12 days a Service Order = (10% * (365 ) Daily Rate .028 %

• ((52,000 * $250) * .00028) = $3,640 *10 = $36,400 Per Year.

• ((52,000 * $250) * .00028) = $3,640 *12 = $43,680 Per Year.

• ((52,000 * $250) * .00028) = $3,640 *21 = $76,440 Per Year

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Add it Up… But Wait… There is a lot more!

Morale – Technicians are Proud to work for companies who do the right thing for them, and

Their Customers, Yes their Customers too.

Looking Smart (Informed) When the Customer asks, “Is this part of the last Breakdown” or “I

didn’t refuse that repair”, “But yes sir you did, please see the attached email.”

Empowering the technician to start his day at a Customer and allow him/her to plan their

day according to their WIP.

Instant Accountability, Instant Information and the ability to answer almost all Service

Customers Questions Immediately and with Pictures if needed.

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Add it up……50 Technician’s

Tech Efficiency Increase 5 300,000

Service and Parts Phone Reduction 131,040

Service and Dispatcher Phone Reduction 131,040

First Time Fix Increase 10% 1,300,000

Total Reduction of Cost Per Year 1,862,080

Total Reduction of Cost over 5 Year Depreciation. 9,310,400

Divided by 20 as I stated before 465,520

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Ok, So Maybe your Return on Investment is more than 40 times but

you would not have believed it if I stated it in the beginning.

We Use Store and Forward Technology,

Technicians can still access their Service Orders and Update them,

even when they are not connected to the Back-end System or Internet.

MOBILE SERVICEI S I T R I G H T F O R Y O U R O R G A N I Z A T I O N ?

Contact us at:

www.UR-Designs.com

Email: Sales@UR-Designs.com

Schedule a Demo today!

KEY:

We have the best Mobile Service Management Software available.

It can Integrate with nearly all Back end Systems (ERP, MRP and Cloud)