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www.incen've-inc.com|2
TheImportanceofEmployeeOnboarding
HowtheRiseofMillennialsShouldbeAffec'ngYourOnboarding
RetainingIP
CompanyValues
ASocialWorkExperience
TakingitOnline
WhatMakesanOnboardingProgramGreat?
It’sConsolidated
It’sSocial
ItReflectsCompanyValues
It’sCreatesCommunity
ItEmpowersEmployees
HowaSocialIntranetistheAnswer
IPandonboardingmaterialsallinoneplaceSocial
UXappealstotheMillennialGenera'onCompany
valuesarefrontandcenterCommunityisbaked
rightin
Makesexpertsandinforma'oneasilydiscoverable
Enablespersonalizedmonitoringandengagement
KeepingUpWiththeChangingTimes
GetStarted!
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TableofContents
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TheImportanceofEmployeeOnboarding
Intheworldofnewhires,therearetwoall-important“O”wordsforsuccessfully
incorpora'ngnewemployeesintotheworkplace:“orienta'on”and
“onboarding.”Gecngbothrightiscri'califyouwanttoretaintoptalentand
ins'llyourcompanycultureandvaluesrightfromthestart. Butmanycompaniesstruggletohittherightnotes,par'cularlywithonboarding.Whileorienta'onis
importantwithitspaperwork,policiesandprotocol,onboardingisamuchlongerprocesswithdeeper
businessandboeomlineimplica'onsthatoffersorganiza'onsan
opportunitytocreateagreatfirstexperiencefornewhiresthat(hopefully)extendsthroughouttheir
tenurewiththecompany.
Orienta'onisjustthefirststepoftheongoingonboardingprocessthatequipsanemployeewith
everythingnecessarytoproducetheworkexpectedandtodosoinaproduc'vemanner.Effec've
onboardingpromotescompanyloyalty,lowersstresslevels,increasesemployeesa'sfac'onand
improvesproduc'vity.
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Havinganeffec'veonboardingprocessinplacehelpsnewhires:
• Morequicklycontributetotheteam
• Formabondwiththecompany,fosteringloyalty
• Knowwheretofindvitalcompanyandposi'oninforma'on
• Learntousethepropertoolsandprocessesfromthestart
• Integratemoreeasilyintoyourorganiza'on’scurrentcultureandemployeebase
Apooronboardingprocesscanactuallybeadetrimenttoyourcompany’sboeomline.Missthemark
andyoucouldendupcos'ngyourorganiza'onmorethanjustanineffec'veemployee.
• Onboardingcostsacompanyupto30percentofthatnewhire’sannualsalary
• Companiesshelloutanaverageof$11,000tofillvacancies
• Agoodonboardingprocessmayhelppreventearlyturnoverforasmanyas1in4
newhires
Havinganeffec'veonboardingprocessthataccuratelyrepresentsyourcompanyvaluesand
cultureandsetstherighttonefornewhiresisessen'altoretainingtoptalent–andyourmoney!
AccordingtotheAberdeenGroup,organiza'onswith“structuredonboarding
programsenjoya60percentyear-over-yearimprovementinrevenueperfull-'meemployee.” Ifit’sbeenafewyearssinceyourevisitedyouronboardingprocessandyou’res'llstuckintherealmof
outdatedcompanymaterialpacketsandboringtrainingsessions,maybeit’s'metorethinkyour
methodsandmakeyouronboardingprocessworkfor youinsteadofagainstyou. Adop'ngatechnology-drivenonboardingprocessthat’sreliantonasocialintranetcanrescueyour
organiza'onfromthedepthsofpaperwork,slideshowsandboringtrainingsessions.
Socialintranet’smorecollabora'veinfrastructurehelpsdriveaprocessthatmakesagreatfirst
impressionofyourorganiza'on,communicatescompanyculture,helpsbuildcommunityamongall
employees,makestrainingmoreengagingandequipsnewworkerswiththeresourcesand
informa'onneededtobevaluableteammembers. Now,whatcompanydoesn’tneedthatforitsnewemployeeonboarding?
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HowtheRiseofMillennialsShouldbeAffec'ngYourOnboarding
Theworkworldischanging,andMillennialsareleadingtheway.Thisdemographicisslowly
domina'ngtheworkforce.By2025they’llcomprise75percentoftheworkforce–andthey’re
bringingalongnewexpecta'onsandbehaviors.
TheaverageMillennialwillstaywithanygivenemployerfortwoyearsorless,duringwhich'me
they’llexpectasociallyorientedworkenvironment,prefertoworkremotelyandmainlyonline,and
wanttofeelliketheirpersonalvaluesalignwiththoseoftheiremployer.
Onboardingistheperfectopportunitytodeliveronallofthesewishlistitemswhilesolvingchallenges
presentedbytherisingMillennialworkforce.Thisworkforceshiqpresentsachancefororganiza'ons
toreassesstheironboardingprocesses–includinganyassociatedtechnologies.Introducingasocial
intranet–withwikis,blogs,newsfeedsandchatcapabili'es
–helpsstreamlinetheprocessandmakesitmoresocialandtransparent–checkingofftwoofthekey
boxesforMillennials’workplacewishes.
Retaining IP
BecauseMillennialshavesuchshorttenuresandjobhopfrequently,retainingIPisbecomingan
increasingconcernforemployers.Whenanyemployeeleaves,theytakewiththemkeydetails,
personalknowledgeandjobnuancesthatareoqendifficulttocapturewithprivateemails,siloed
departmentsandworkthat’sstoredonlyinpersonalfolders.Losingthatimportantbackground,
knowledgebaseanddevelopedmaterialscostsacompany'meandmoneyandmakesitmuchmore
difficulttoefficientlyonboardanewemployeetoreplacethem.
Usingasocialintranetforyouronboardingprocesscankilltwobirdswithonestone–itstarts
employeesoffontherightfootbycondi'oningthemtoconductalloftheirworkthroughthe
plasorm,thuscrea'ngawaytocaptureandretainallIP,anditcreatesamore“Millennialfriendly”
andefficientonboardingprocess.
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Company Values
A2013CandEsurveyfoundthatnearly50percentof“prospec'veemployeeslookedtocompany
materialstogetafeelingforthecompany’svalues,agoodindicatorofculturalfit.”The
onboardingprocessistheperfectopportunitytopresentnewhireswithmaterialsto
communicatecompanyvaluesandculture.Notonlyisthecontentofthesematerialsimportant,
butthewayyoudeliverthemisequallyasimpacsulinconveyingthetoneandcultureofyour
organiza'on.
Asocialintranetprovidesaneasy-to-accessmeansfornewemployeestofindcompanymanuals,
standardpaperworkandevenhistoricaldocumenta'onfortheircurrentposi'on.Witheverything
readilyavailable,newhirescanquicklyimmersethemselvesintheirnewworkcultureandevenhave
readyaccesstocompanymanagementrightfromthestartviatheintranet’smessaging,commen'ng
andnewsfeedfunc'ons.
A Social Work Experience
WhichbringsustothepointofasocialUXintheworkplace.Millennialsgrewupusingsocialtoolsas
partoftheireverydaylives,fromFacebookandTwieertoInstagramandLinkedIn.Theyareusedto
instantmessaging,socialcollabora'onandvideochacng–andexpectthosesamecapabili'esinthe
workplace.
Conduc'ngyouronboardingprocessinasociallyorientedandcollabora'vemannercanhelpbeeer
meetMillennialexpecta'onsandcreateasocialculturefromtheverystart,whichcanleadtohigher
employeesa'sfac'onandreten'on.Andwhileallnewhiresaren’tMillennials,allemployeesbenefit
fromthesocialexperience.
Taking it Online
NotonlyareworkplacesbecomingmoresocialUX-based,butthey’realsobecomingmoreonline-
focusedandinclusiveofremoteworkers.Millennialswantflexibilitywiththeirjobs–theabilityto
workwhenevertheywantandfromwherevertheywant.Consequently,conduc'ngmostoftheirwork
online,fromvideochatmee'ngstoonlinedocumentcollabora'on,is
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becomingmoreandmoreessen'al.Thisalsoincludesmovingpartoftheonboardingprocessonlineas
well.
Whileonboardingwill–andshould–alwaysmaintainanin-personcomponent,asocialintranet
plasormmakesitpossibletoconductmostoftheonboardingprocessonline.Centralized
humanresources(HR)documentcollec'onandstorage,groupforumsfornewhiresandvideo
chattrainingsessionsandcheck-insallbecomeapossibilitywithanonboardingprocessthatis
moresocialandonline-focused.
WhatMakesanOnboardingProgramGreat?
Therearealotofmethodsandchoicesofonboarding
programsoutthereforHRandhiringmangers.Everyonehasa
differentopiniononwhichonesworkbestand
aremosteffec'veatincorpora'ngnewstaffintoyour
organiza'on.Whileexactmethodsandformatsmightvary,
therearesomeconsistentcharacteris'csofagreat
onboardingprogramthatshouldnotbecompromised.
It’s Consolidated
AgreatonboardingprogramwillmakeHRandhiringmangers’
jobseasierbyconsolida'ngpaperwork,onboardingmaterials,
newemployeetrainingforms,projecthistorybriefs,training
documentsandmoreinaneasilysearchableplace.Both
managersandemployeesalikewastecountlesshourseach
weekdiggingthroughfoldersanddifferentplasormsforHR
paperwork,companymaterials,employeehandbooksandold
IPtobringanewhireup-to-speed.
The Challenges in Onboarding: Tips to Keep in Mind
Onboardingisnotaneasytask!From
dealingwithdifferentpersonalitydynamics
tomakingsureeachnewhireisbeing
adequatelybroughtup-to-speedand
assimilatedintotheworkplaceculture,
hiringandHRmanagershavealotontheir
plates.Herearesomeoqen-overlooked'ps
tokeepinmindinthethickofonboarding.
• Naviga'nganewworkplace
cultureisscary,somakesurenew
hireshaveago-togroupor
communitytosocializewith.
• Getnewhiresinthehabitof
storingIPinaconsolidatedand
accessibleloca'on.
• Makecompanyprocessesand
direc'vesclearfromthestart.
• Makeanefforttotalk“with”new
hiresinsteadof“at”them.
• Engage new hires in training and
orienta'on that is interac've and
representa'veofcompanyvalues.
• Conductshortbutfrequentcheck-
instomonitornewhireprogressand
pinpointindividualneeds.
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Withanonboardingprogramfacilitatedonasocialintranetthat’salsoeasilysearchable,HRsaves'me
andnewhireshaveaneasywaytofindper'nentinforma'onfortheirnewroles,helpingthemmore
quicklybecomeavaluedteammember.Thischaracteris'cbecomesdoublyimportantinlightofthe
factthat75percentofcompaniesaremo'vatedtohavegreatonboardingprogramsspecificallyto
acceleratenewemployeeperformance.
It’s Social
Asocialonboardingprocessisanespeciallyimportantcharacteris'cfortheMillennialswhowillsoon
befillingyourofficespace.They’reusedtoworkingandlivinginasocial,onlineworldandoperate
mostefficientlywhentheycandothesameatwork.Havinganonboarding
processthatincorporateselementsofasocialUXsuchasvideochat,instantmessaging,groupforums
anddocumentcollabora'oncanmakeMillennialnewhiresfeelathomeandlikeyourorganiza'onal
culturefitstheirvalues.
It Reflects Company Values
Yourorganiza'on’sonboardingprogramshouldbeareflec'onofyourcompanyvaluesand
culture.Theonboardingprocessisanewhire’sfirstandmostextensiveimpressionofyour
workplace,andyoudon’twanttoriskblowingitwithaprocessthatdepictsabadworkplace
environment.
Isyouronboardingprocessinclusive,caring,aeen've,individualizedandengaging?Millennialsin
par'cularareveryconcernedwiththeiremployersharingsimilarvaluesandwillbeputoffby
onboardingthatdoesn’tvaluetheindividual,that’soverlyhierarchicaloronethatdoesn’tconvey
thosesharedvalues.
It Creates Community
Onboardingshouldbea'metoeasilyandslowlyintegratenewhiresintoyourexis'ngemployee
base.Itcanbein'mida'ngtobethenewguyontheblock,andsome'meshangingoutgossiping
aroundthewatercoolerisn’ttheeasiestwaytoassimilateoneselfintothecompany’ssocial
landscape.
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HRteamsandhiringmanagerscanliqthisburdenbyprovidinganonboardingprogramwithabuilt-in
structureforsocializingandcrea'ngasenseofcommunity,whetherit’sthroughan
onlineforumreservedjustfornewemployeesorgroupac'vi'es.Providingtheopportunityfor
employeesatalllevelsofanorganiza'ontoreadilyinteractonlinequicklyandeasilyenableseveryone
tofindcommonsocialgroundthateasilycarriesoverintotherealworld.
It Empowers Employees to Seek Out Experts and Information
Anyonboardingprocessworthitssaltshouldprovidetoolsthatempoweremployeestohelp
themselves.Notthataskingques'onsshouldeverbediscouraged,butequippingnewemployeesto
findinforma'onontheirownandwhotodirectwhatques'onstocansaveeveryone'meand
makenewbiesfeellessdependentanddirec'onless.Asocialintranet
thatorganizesemployeesintospacesandtopicscanhelpprovidestructureandguidancefor
employeestryingtobecomeacclimatedtoanewworkenvironment.
HowaSocialIntranetistheAnswerForeveryques'onthere’sananswer,andasocialintranetproposesarobustsolu'ontothe
onboardingandrisingMillennialworkforcechallenge.Socialintranetuseiscon'nuingtogrowin
popularityasemployersrealizeaparadigmshiqisoccurringintheworkplaceandtheneedtomeet
Millennialemploymentexpecta'ons. Thissociallypoweredandcollabora'vewayofworkingequipsyourworkforcewiththetoolsthey
needtoexcel,whilealsohelpingyourorganiza'onnavigateaquicklychangingemployeebase.It’sa
win-winallaround,andtheperfectsolu'ontothecomplexi'esofonboardingthatmeetsallthe
criteriaofagreatonboardingprocess.
IP and Onboarding Materials All in One Place
TheInterna'onalDataCorpora'ones'matesthattheaverageprofessionalspendsroughly15to30
percentofhisorher'meatworktrackingdowndocumentsandinforma'on.Whatalossin
produc'vityandefficiency!
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Withasocialintranetplasorm,materialsandIPareallstoredinonecentralizedandconsolidated
loca'on.ThissavesHRmanagersandnewemployeesalike'mesearchingforbackgrounddocuments
andonboardingmaterialsbykeepingitconsolidated,organizedandeasilysearchablethroughan
intelligentuniversalsearchfunc'on.It’slikeusingGooglesearchonyourcompany!
Thisempowersemployeestofindthecontentandbackgroundtheyneedtobeproduc'veand
contributetotheirteams,whilealsocondi'oningthemtoworkinamannerthatensurestheirIPis
capturedandretainedinanaccessibleandpermanentloca'on.LosingIPwhen
anemployeeleavescanbeincrediblydamagingtoacompany,butwithsocialintranet,newhireshave
thebenefitofformeremployees’knowledgeattheirdisposal,justbysearchingthecollec've
braintrust.
Moreover,HRandhiringmanagerscansave'meandprovideabeeeronboardingexperienceby
keepingimportantdocumentslikenewemployeepaperworkandtrainingmaterialsinaneasy-to-find
loca'on.Gonearethedaysofscaeered,mountainouspilesofpaperworkthattakeagestofindorare
simplypermanentlylost.Havingeverythingorganizedandconsolidatedcreatesabeeeronboarding
experienceforeveryone,andcloud-basedsocialintranetplasormsenableyoutoaccessthisimportant
informa'onfromanywhere,onanydevice.
Social UX Appeals to the Millennial Generation
BecauseMillennialsareusedtosociallypoweredinterfacesandconnec'ngonline,socialintranetswill
helpthemmoreeasilyadjusttoanewworkplaceandworkmoreefficiently.Whenyoutransi'onat
leastpartofyouronboardingprocesstoasocialintranet,youacknowledgethatasocialUXisimportant
toyourworkculture,makingthisemployeedemographicfeelunderstoodandvalued.
Theaddedbonus?Checkinginwithnewhiresviainstantmessageorvideochatisrightuptheir
alleyandwillmakethemfeelcomfortableandateaseduringwhatisapoten'allyunnerving
phase.
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Company Values are Front and Center
Whenacompanyemploysasocialintranet,itsays,“Weunderstandthenewandchangingdigital
workplace,andwe’reonboard!”
Itimpliesyourorganiza'onisaeunedtoshiqsthatareoccurringinworkplacesandisn’tresistant
tochange,butisinsteadconcernedwithmee'ngnewemployeeneeds.Usingasocialintranetfor
onboardingcommunicatesthismessageupfrontandconveysthatyourorganiza'onissuppor've
ofsocialandcollabora'veenvironments,cross-func'onalteamsandofeveryonebeingableto
contributeinputandideas.
Withenterprisesocialcollabora'on,siloedinforma'onandinefficienthierarchiesandbarriersare
brokendown,empoweringanyemployeetocontributeanddriveinnova'on.Youronboardingprocess
hasthepowertomakeabigsplashintermsoffirstimpressions,andasocialintranetplasormenables
youtostartoffontherightfoot.
Community is Baked Right In
AGulluppollrecentlyfoundthatwhenemployeesfeelliketheyhavegoodfriendsandcommunityat
work,theyare35percentmorelikelytohavea“commitmenttoquality,”amongotherboeom-line
businessbenefits.Asidefromallofitsotherfeaturesandfunc'ons,asocialintranetenablesyouto
organizepeopleintogroupsor‘spaces,’hostgroupchatsandfacilitatecommunitybuilding.
Muchinthesamewaythatuniversi'esandcolleges“host”Facebookgroupsformembersofeach
newincomingclasstoestablishasenseofcommunity,companiescanusesocialintranetsina
similarfashiontoeaseintegra'ngnewhiresintothecurrentemployeebase.
Casualinstantmessagingisalotlessin'mida'ngforanewhirethanstrikingupaconversa'onwitha
randomemployeeandprovidesalowbarriermeansfornewteamaddi'onstogettoknowother
employees.Publicemployeeprofilesaretheperfectplacetoexpresslikesandhobbiesandfindother
employeeswithsharedinterests.
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Makes Experts and Information Easily Discoverable
TheAberdeenGroupfoundthat89percentofnewhiresreportthattheydon’thaveenoughofthe
idealknowledgenecessarytodotheirjob.Oneofthegreatestchallengesanewhirefacesinanew
workplaceisknowingwheretolookandwhotoaskforwhatinforma'on.Anefficientonboarding
processwillempowernewemployeestoseekoutthisinforma'onontheirowninsteadofrelyingon
othersasacrutch.Thesoonertheycanbecomeself-sufficientandeasilyfindrelevantmaterials,the
soonerthey’llbecontribu'ngtotheorganiza'onandbecomevaluedteammembers,func'oningatfull
capacity.
AsocialintranetmakesiteasyforteamleadsandHRmanagerstoequipnewhirestoknowexactly
wheretofindwhatinforma'on.Insteadofhavingmaterialsspreadacrossvarioussiloeddesktop
folders,socialintranetenablesteamstocatalog,storeandcollaborateondocumentsinacentralized
andeasilysearchableloca'on.Withanintelligentsearchfunc'on,newemployeescansearchfor
informa'onorevensubjectmaeerexpertsinthecompanybykeyword,document'tleortopic.
Enables Personalized Monitoring and Engagement
Anaddedbenefitofmakingasocialintranetthebasisforyouronboardingprogramisthatitallows
HRmanagerstotrackhowwellanemployeeisassimila'ngintothenewwork
environmentandprovide'melyandrelevantfeedbackonemployeeperformance.Managerscan
easilymonitorwhichnewhiresareengagingandwhere.Aresomespendingless'meinchats,making
wikisandblogsorpos'ngcontent?
Ifamanagerno'cesengagementislow,itmightbeanindica'onthatanewhiredoesn’tyetfeel
welcomedorcomfortable,isconfusedabouthisorherroleordoesn’thaveadequatebackgroundto
beacontribu'ngteammember.Bymonitoringandpinpoin'ngthesepainpointsandareasof
poten'alstruggle,managerscanprovidecustomizedassistanceandtrainingfornewhires,thereby
increasingengagementandensuringthattheemployeesaremadetofeelmorelikepartofthe
team.
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KeepingupWiththeChangingTimes
Arecentstudyfoundthat71percentofcompaniessurveyedwereintheprocessofupda'ngtheir
onboardingprocess.
Inthesamestudy,theuseoftechnologyinonboardingwasiden'fiedasacharacteris'cofagood
onboardingprogram,yetonly67percentofrespondentsareactuallycurrentlyusingtechnologyfor
anypartoftheironboardingprocess.
AsmoreandmoreMillennialsdominatetheworkforceandofficelandscapescon'nuetoevolve,
companiesthatareunwillingtoadaptwillgetleqbehind.Thebestandbrightesttalentwilldefector
gravitatetocompaniesthatmakeanefforttoalignthemselveswithnewhireexpecta'onsandvalues
andacknowledgethatasocialUXisthewayofthefuture.
Organiza'onsthatareopentochangeandupdatetheironboardingprogramsonacon'nualbasisare
inabeeerplacetouncoverandacton industryandemployeetrends,placingthem aheadof their
compe''oninsecuring–andkeeping–toptalentandinnovators.
Ready.Set.GetStarted!
Ifyou’rewonderingwheretobegininincorpora'ngasocialintranetintoyouronboardingprocess,
looknofurther.Incen've’ssocialintranetplasormoffersanarrayoffeaturesandintegra'onsthatare
perfectforonboarding.Fromwikis,blogsanddocumentcollabora'on,toprivateandvideochatand
enterprisesocialnetworking,itofferseverythingyouneedtomeettheexpecta'onsofachanging
workforce.
Ontopofacompleteandconsolidatedsetoffeatures,Incen'veiscompletelysecurewithon-siteor
cloud-baseddeploymentop'ons,andaffordableforanysizedteam.
www.incen've-inc.com|14
Freemium offer
Ifyou’renotquitesureasocialintranetisrightforyou,weinviteyoutotakeIncen'veforatestdrive.
Ourfreemiumofferisavailableforupto15users,nostringsaeached.
ü DocumentCollabora'on
ü Wiki’s&Blogs
ü Enterprisefilesharing
ü TaskManagement
ü PowerfulSearch
ü MicrobloggingA.K.AStatusUpdates
ü EnterpriseSocialNetworking
ü Mee'ngNotes
ü Desktop&MobileApps
ü Polls
ü ImageGalleries
Signuphere:hep://incen've-inc.com.
Want a helping hand?
Doyouanyhaveques'onsaboutmoreeffec'veonboardingorgecngstarted?Contactus,andwecan
answeranyques'onyoumighthaveorgetyouconnected.Emailme:David@Incen've-Inc.com
12575BeatriceStreet,LosAngeles,CA90066|Tel+1(310)752-9954|info@incen've-inc.com|L @Incen'veInc
GET STARTED