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IDC Technologies
Staffing Services
Empowering Technologies Services, since 2003
www.idctechnologies.com
www.idctechnologies.com
1. About Director2. Mission, Vision & Values3. About IDC Technologies4. Revenue Growth5. Insight at IDC6. IDC Hierarchy7. Delivery Structure8. SLA9. Escalation Matrix10. Recruitment Process11. Technology Portfolio12. Staffing Skills Practices 13. Industry Vertical Serviced14. Value Proposition15. Why IDC Technologies16. Partial List of Clientele17. Global Presence
Contents
Prateek Gattani - MDPrateek Gattani, CEO, IDC Technologies Having successfully turned around this IT Services company which was running under heavy losses and was on the brink of closure to a $50 million premier technology services organization, Founded in 2003 and being taken over by Gattani in 2007, the company today has established itself as a prominent player in the segments of IT Consulting, BPO Services, Remote Services and has also recently started operations in software services. With a wide range of skill sets and a flexible support network, IDC Technologies quickly and cost effectively supplies individuals or teams to client managed projects. Their services address specific needs of enterprise IT programs, or communications and Internet technology product development, and also engineering product design and data management. With a total team of 500+ professionals (India and International) in sales and recruitment alone, the company is keeping competitors at bay by providing swift response time and quick resolution. IDC Technologies is also aiming at multiple portfolio acquisitions across Healthcare and other verticals so that it could be positioned as a “full service” one stop shop for all outsourcing requirements.
www.idctechnologies.com
www.idctechnologies.com
Mission, Vision & Values
"To provide entire spectrum of IT Staffing solutions to our clients with High Quality and Cost effective benefits”
Our core values encapsulate Integrity, Reliability, Responsibility, Result Driven and Work Ethics “
We believe that "Service" and a "Service Attitude" to customers form the basis of the business. We have a passion for Excellence with the highest standards of "Service“
www.idctechnologies.com
• Established in the year of 2003.• Headquartered at Silicon Valley in USA .• India headquarter at Noida with offices in Hyderabad, Bangalore
Lucknow, Chennai Pune & Jaipur.• 80+ dedicated and trained recruitment professionals.• Dedicated SPOCs / Account Managers for all Domestic accounts.• 160+ routinely hire of IT professional every month. • 80% repeat business from our existing business partners. • Internationally proven offshore project management capabilities.• An ISO 9001:2008 and SEI-CMM level 3 certified company.
About IDC Technologies
www.idctechnologies.com
FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15 (Provisional)
895.821,301.59
2,707.47
5,804.40
Sum of Revenue in LakhsSum of Revenue in Lakhs
Revenue Growth (FY- 2011-2015)
www.idctechnologies.com
Insight at IDC InternationalSIZE
3 Continents (US, Canada & India) 4000 + Employees(Globally) 12 Years Successive Growth Record
INFRASTRUCTURE 250 seaters building 100% Power Back-Up 20 Mbps Internet Link 10 Mbps Back-up Link Fire-proof Back-up Off-site Location
SERVICES Staffing Services RPO/BPO Services Process
Outsourcing Software Services
www.idctechnologies.com
Insight at IDC IndiaIndia
5 States (U.P., A.P., T.N., MH, KAR, Raj) 8 Offices across PAN INDIA 1600 + Employees 12 Years Track Record
INFRASTRUCTURE 350 seaters (2 building) 100% Power Back-Up 20 Mbps Internet Link 10 Mbps Back-up Link Fire-proof Back-up Off-site Location
SERVICES Staffing Services RPO/BPO Services Process Outsourcing Software Services
www.idctechnologies.com
IDC Hierarchy (India Operation) CEO
Delivery Managers HR Head Sr. Business
ManagerFinance Head
Team LeadsRecruitersIT Support
HR- Inbound,HR-Outbound
Admin& Logistic
FinanceInvoices
Compliances & Business Supports
Business ManagerAssistant Manager
BDE
Operation Head
www.idctechnologies.com
Delivery Structure
Delivery Manager
Lead Recruiter SAP / ERP / CRM
Lead RecruiterIT Infrastructure
Team of Recruiters
Lead RecruiterWeb/Microsoft/DWH/Testing
www.idctechnologies.com
SLA
No. Commitment Generic: 2/3 Resumes per requirement within 1 hourNo. Commitment Niche: 1/2 Resumes per requirement within 2 hoursNo. Commitment Sr. contractors: 2 Resumes per requirement.Deployment time - Generic: 7-10 Working DaysDeployment time - Niche: 15-20 Working Days Deployment time – Sr. contractors: 21-30 Working Days Generic vs. niche support: 70%:30%Background Verification: BGC (IDC/Third party) as per client’s request.Abort ratio: 7%-10% Capability enhancement: 100 % C2H % 80 % C2H Minimum duration: 6 months
www.idctechnologies.com
Escalation MatrixQuery Raised
Related to HR /Timesheet/ salary/Leave/Any Entitlement Related to Invoice
1st Escalation, HR Manager, (loop Business Manager) Solved
2nd escalation, Sr. Business Manager Solved
Not Solved
SLA 24 Hr’s SLA 24 Hr’s
Not Solved
3rd Escalation, India Operation Head
3rd escalation, India Operation Head
Not Solved
SLA 48 Hr’s SLA 48Hr’s
Not Solved
1st Escalation, Finance Manager, (loop Business
Manager )
2nd Escalation, Sr. Business Manager
www.idctechnologies.com
Recruitment Process
www.idctechnologies.com
Technologies PortfolioLanguages Java (J2ME, J2SE, J2EE), IBM, BEA Weblogic, Netscape, Silver stream, C++, MS .NET (ASP. Net, VB .NET, ADO.NET, C#), ASP/IIS, Perl, Python, PHP, Joomla, Drupal ,ABAP 4
Content ManagementMS SharePoint,Documentum, Vignette,Interwoven
Portals IBM Websphere, BEA, Portal, Vignette,Interwoven, TeamSite, Platforms, AS/400
Data Warehousing (ETL, OLAP) Cognos, Business Objects,Crystal Reports, Hyperion,Micro strategy, Informatica, Data stage
ERPSAP, Oracle Apps,PeopleSoft, JDE,MAPICS/BPICS, BAAN, JD Edward
DatabasesOracle, DB2, Sybase, My-SQL, SQL Server, Oracle, Progress , Teradata,IMS-DB,
Distributed TechnologiesCOM/DCOM/Active X, CORBA,RMI, BEA Tuxedo, CICS, Encina
Applications IntegrationWebMethods, SeeBeyond, TIBCO, BizTalk,Vitria, Sterling, Data Junction, MQ Series,MQSI, Crossworlds
e-CommerceMS Commerce Server, Intershops,Commerce One, Net. Commerce
CRMSiebel, Clarify, Oracle
IT InfrastructureLinux, Unix, AIX, OS/390, HP-UX, Solaris, Windows NT/2000,Citrix, Routers, Switches, VoIP, TCP/IP, Firewall
Testing QC, QTP, Win Runner, Load Runner, Black/White/Grey Box Testing, TCL/TK IT / Telecom
Android, Blackberry, iPhone Web OS, Symbian, VAS
www.idctechnologies.com
Staffing Skills Practices. (Across India)
85% of service employees come in the Experience bracket of 2 to 5 years.
We also have 10% of our employees with 5 + Years experience.
Mainframe82
Testing186
ERP 180
Microsoft257
ITES520
Web312 Others
67
www.idctechnologies.com
Apart from IT companies, the industry verticals we serve on all technologies include:
Industry Vertical Serviced
Energy Trading Oil and Gas
Downstream, Upstream Drilling and Exploration
Banking, Financial Services and Insurance
Utilities
Power Generation Real Estate Retail Consumer Goods Software Development Transportation and Logistics Consulting
Financial Information Technology
www.idctechnologies.com
• Bench: IDC maintains bench resources for most popular skill sets in the industry.
• Quality: Every profile presented by IDC Technologies to our client goes through stringent HR and Technical validation to ensure better hit ratio and expectation match.
• SLA’s: We have always worked on very aggressive SLA’s to ensure a quick turn around time in sourcing and efficient results.
• Low No Show ratio: By having a very strong validation process and experienced team we have ensured to keep our no show ratio to be less than 10% against the industry range of 17%.
• SPOC: IDC maintains policy of assigning Account Managers as a Single Point of Contact for every Business Partner(s).
• Female Oriented : IDC is committed to provide equal opportunities to female staff also
Value Proposition
www.idctechnologies.com
• Attrition control: Apart from having professional recruiters we also have a HR employee relations team, who constantly interact with our service employees both formally and informally to ensure the attritions are well within control and if any they are well informed.
• Employee Support: Employees are the core of IDC and to ensure their well being we have a dedicated employee support and various motivational events that helps us in retaining the employees and providing a better work culture.
• Replacement: IDC will provide the replacement on immediate basis if the resource will leave the organization or vendor during the contractual period or he/her performance is below expectations.
Value Proposition
www.idctechnologies.com
Why IDC Technologies
Our Commitment
Client RelationshipBest teams deployment – onsite, offsite and offshore
Experienced SPOCS & Account Managers
Our Differentiators
Global ReachExtensive Market Knowledge
24X7 Resourcing Infrastructure in India & USA
Well defined qualitative process
Value Additions
Technology & IT Consulting Best Practices
Development Center – Class A Facility
BPO center – Class A Facility
www.idctechnologies.com
Partial List of Clientele
www.idctechnologies.com
Global Presence
India• Noida(HQ)• Hyderabad• Bangalore• Lucknow• Chennai• Pune• Jaipur
Canada• Ontario
USA• Silicon
Valley(HQ)• Florida
www.idctechnologies.com
Thank You
Please Contact :
Prabhu Kumar NV Senior Manager- Business Development
IDC Technologies Sol. (I) Pvt. Ltd. Address: No 271,1st Floor,Sri Ganesh Complex
Hosur Main Road, Silk Board.Bangalore, Karnataka-560068 Mobile: +91 - 9448211569Office: +91 - 80 – 67359033
Email: [email protected]: www.idctechnologies.com