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Harness the Power of Games to Motivate Your Workforce Stuart Silverman President, Impact Simulations

Harness the Power of Games to Motivate Your Workforce - NRF 2012

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Page 1: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Harness the Power of Games to

Motivate Your Workforce

Stuart SilvermanPresident, Impact Simulations

Page 2: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Games are for kids???

Page 3: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Gamification Engagement

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Page 4: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Gamification is HOT

“Gamifications’s potential to change human behavior makes it a trend to watch”

– Gartner analyst Brian Burke, 01/24/11

“By 2014 … more than 70% of Global 2000 organizations will have at least one gamified application.”

– Gartner press release, 4/12/11

Page 5: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Gamification is HOT

“What's emerging is using games to motivate their own employees.”

October 10, 2011

Latest Game Theory: Mixing Work and Play

Page 6: Harness the Power of Games to Motivate Your Workforce - NRF 2012

I’m so-o-o excited…

Page 7: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Why Games?

Games are engaging

Everyone loves to play

Competitive

Collaborative

Interactive

Experiential

Page 8: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Motivational Game Mechanics

Points, Levels & Badges

Immediate Feedback

Intrinsic vs Extrinsic Awards

Institutional vs Social Recognition

Page 9: Harness the Power of Games to Motivate Your Workforce - NRF 2012

What is Gamification

©Impact Simulations LLC, 2011

Page 10: Harness the Power of Games to Motivate Your Workforce - NRF 2012

What is Gamification

©Impact Simulations LLC, 2011

Page 11: Harness the Power of Games to Motivate Your Workforce - NRF 2012

What is Gamification

©Impact Simulations LLC, 2011

Page 12: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Virtual Cashier Games

Page 13: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Real Cashier Games

Game Mechanics

Points – G/Y/R

Levels – Promotion / Dismissal

Immediate Feedback

“Feels like a game”

Is this really a game?

Page 14: Harness the Power of Games to Motivate Your Workforce - NRF 2012

What can we Gamify?

If an activity can be – learned…– measured…– rewarded in timely fashion

Then any activity that meets these criteria can be turned into a game.

--Daniel Cook, game designer

Page 15: Harness the Power of Games to Motivate Your Workforce - NRF 2012

What can we Gamify?

Learned? Measured? Rewarded? Growth?

Cashiering

Stocking

Up Sales

Clientelling

Scheduling

Page 16: Harness the Power of Games to Motivate Your Workforce - NRF 2012

My Epic Journey

Personalized App

Goals & Progress

Experience points, levels & awards

Likes & endorsements

Customer appreciations

Page 17: Harness the Power of Games to Motivate Your Workforce - NRF 2012

Reading List

"Successful businesses in the future will redesign work from the gamer's point of view.“

Reeves & Read in Total Engagement

Page 18: Harness the Power of Games to Motivate Your Workforce - NRF 2012

For more information…

Stuart SilvermanPresident, Impact Simulations

[email protected]

917-544-5472 stusilverman