Upload
timetoact-group
View
16.640
Download
3
Embed Size (px)
Citation preview
IT Managers
SI-1544Get the most out of IBM Connections with XCC – Web Content & Custom Apps Extension
Arey Zargham & John Merlino, Tufts Health PlanFelix Binsack, TIMETOACT GROUPT. Scott Rogers, IBM Enterprise Social SolutionsJuan Esteban Jaramillo, CIO, Grupo Familia S.A.
22
I. Arey Zargham & John Merlino, Tufts Health PlanCase Study – How XCC compliments IBM Connections @ Tufts Health Plan
II. Felix Binsack, TIMETOACT GROUPIntranet ChallengesGet the most out of IBM Connections with XCC Intranet & Extranet Showcase Demo
III. T. Scott Rogers, IBM Enterprise Social SolutionsIBM Collaboration Services for XCC
IV. Juan Esteban Jaramillo, CIO, Grupo Familia S.A.IBM Connections Cloud and XCC
Agenda
2
3
Felix BinsackIBM ChampionFounder & CIO TIMETOACT GROUPInventor and Product Manager XCC [email protected]
SI-1544Get the most out of IBM Connections with XCC – Web Content & Custom Apps Extension
4
Introduction InternalCommunication & Collaboration
5
Intranet Challenges & Pitfalls
14
Get the Most out of IBM Connections
34
Case Study – Tufts Health Plan Intranet
42
24 Ways to Enhance IBM Connections with XCC
Integrate Communications
70
Engage Employees
83
Integrate Applications
90
Simplify IT
100
Summary Value Proposition
106
Customer Statements
109
IBM Software Services
115
Case Study – Familia Group
117
Getting Started
120
Sample Layouts
127
Technical Information
133
About TIMETOACT
145
Agenda
5
Internal Communications and Collaboration
Introduction
66
Hundreds of Projects working with Internal Communications and Marketing DepartmentsEnhancing Internal Communications with Collaboration and Custom Applications
We Have Lots of Intra- & Extranet Experience
6
77
They “own” the Intranet for the last 15 years
Have lots of valuable content
Content must be approved
Content is of high quality & reliability
Bring lots of potential to an integrated Intranet
Can benefit hugely from collaboration
We have worked with Internal Communications…
7
88
We have worked with Knowledge Managers
Work on multiple projects
Have and utilize large networks
Develop ideas and exchange opinions
Share public if they can
Work out loud
Embrace Enterprise Collaboration
8
9
Intranet Expectations differ…
„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great.“
„I do not care about the constant self praise. I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“
Internal Communications
KnowledgeWorker
10
Pretty and colorful
Functionaland
integrated
Internal Communications Enterprise Collaboration
11
Comms Pro Community Manager
12
Internal Communications Knowledge WorkersTop-Down Communication Peer-To-Peer Collaboration
Stagnating Rapidly GrowingTop Down / 1:n Communication Bottom Up / n:n Communication
Approved Content / Binding Directives Unofficial Content Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions
Important Information stays on Top Popular Information stays on TopDedicated Authors with Intense Training User Generated Content (without Training)
Pixel Perfect Layout Form Follows FunctionSet as default Homepage by Policy Set as default Homepage by Employee
"Management’s Intranet” ”Employee’s Intranet”
The Antipodes of any Intranet!
EnterpriseSocial Software
Web Content
Mgn.
13
Enterprise Social Software
Internal Communi-
cations
A Company’s Intranet is Like a Brain – Integration Matters
14
Challenges& Pitfalls
Common and Typical Intranet
15
Using an Internet CMS for the Intranet
Intranet Challenges & Pitfalls
1616
Using an Internet CMS for the Intranet
Web Content Management Systems are made for the Internet. That’s where the money is. Typical focus:
Pixel Perfect Layout, Asset Management, Approval Workflows…Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting)
These features are mostly irrelevant in the Intranet and just increase cost and complexity.
16
The Sad Story of the IntranetA modern tragedy experienced by companies around the world
1717
Using an Internet CMS for the Intranet
Web Content Management Systems are too complicated for occasional users from LOB
Poor LOB AdoptionOutdated Content
Web CMS market size for Intranet shrinks, grows rapidly for the Internet. In 3-5 Web CMS Intranet will be a separate market or vanish.
17
The Sad Story of the IntranetA modern tragedy experienced by companies around the world
18
Focus on Communication
Intranet Challenges & Pitfalls
1919
Inefficient collaboration with mail and file servers All knowledge locked up in mail- and file-serversNo expert identificationNo employee participationNo informal learningNot appealing to young employees accustomed to social media
Focus on Communication
Internal Communi-
cations
19
20
Focus on Collaboration
Intranet Challenges & Pitfalls
2121
Difficult to communicate the organization’s priorities, strategy, values.Difficulty to distinguish opinions and ideas from binding / formal information and directives.Difficulty to identify important information.No structure, everything sorted by last update / popularity.
Focus on Collaboration
Peer-To-Peer Collaboration
21
2222
Knowledge Workers are only a small minority in most companiesIntroverted People are not comfortable exposing themselves Without a broad lobby Social Intranet projects are often delayedSocial Intranet can not be sustained by Knowledge Workers alone
Focus on Collaboration
22
23
Side-By-Side Communication
and Collaboration
Intranet Challenges & Pitfalls
24
How should managers communicate, as themselves (“Mike the Manager”) or through Internal Communications
(“the Manager Mike”)?Where should employees look for content? On the Web CMS based Intranet or in IBM Connections?
Side-By-Side Communication and Collaboration
Might Cause Schizophrenia
2525
Content FragmentationSome managers choose to communicate as themselves using the collaboration platform (“Mike the Manager”)Some managers choose to communicate thru internal communications using the Web CMS (”The Manager Mike”)
Side-By-Side Communication and Collaboration
Attention FragmentationSome users refrain from the internal communications / web CMS based Intranet (“I do not need propaganda”)Some users refrain from the collaborative platform (“If it is important it will be published by Internal Communications”)
25
2626
User ChallengesEmployees have to search the Web CMS based Intranet and the Collaborative / Enterprise Social Software platform Employees need to distinguish between
Official / Unofficial ContentContent from Business Unit run by “Mike the Manager” and Content from Business Unit run by “The Manager Mike”
Side-By-Side Communication and Collaboration
Content Overlap, Redundancy and Inconsistency
Ideas are developed in collaborative platform, need to be republished on communication platformSome content is inevitably going to be stored in different versions in both platforms
26
2727
Government ChallengesInternal Communications defines “their” Web CMS based as the mandatory default homepageContent Policy: All binding and relevant content from ESS in Web CMS
Side-By-Side Communication and Collaboration
27
28
With more than one platform there CAN NOT be a Single Point of Truth
Side-By-Side Communication and Collaboration
SPOTSingle Point of Truth
29
Enhancing Communication
with Collaboration
Intranet Challenges & Pitfalls
3030
For enhanced Web CMS: Insufficient capabilities
Activity Stream / Social capabilities / Enterprise collaboration missing.
For integrated platforms: Inconsistent UI
Users must leave communication homepage for collaboration.Content fragmentation, overlap, redundancy and inconsistency, governance problems.
Enhancing Communication with Collaboration
Insufficient collaborationCollaboration integrated into communication will never reach critical mass to become self sustaining.Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.
30
31
Intranet Strategies
We Evaluated
32
IntegrateCommunication
into Collaboration
Enhance Communication
with Collaboration
Focus on Collaboration
Share
Focus on Internal Communications
Know
We Evaluated Intranet Strategies
Side-By-Side Communication
and Collaboration
Share
Know
3333
No content overlap, redundancy, inconsistency Social software is more popular with employeesUser generated content grows much faster then centrally managed content
Integrate Communication into Collaboration
SPOTSingle Point of Truth
33
34
Get The Most out of
IBM Connections
We Have a Mission
35
How ?
Get The Most Out of IBM Connections
36
Know Share Do
Custom Applications
ApplicationIntegration
Social Collaboration
Enterprise Social Network
Internal Communications
Web Content Management
Integrated Intranet / Digital Workplace
Information Technology
37
I. Integrate Communications II. Engage EmployeesIII. Integrate ApplicationsIV. Simplify IT
Get The Most Out of IBM Connections
38
24 Ways to Enhance IBM Connections
with XCC – Web Content& Custom Apps Extension
Absolutely Not Over Promising, See Our
39
24 Ways to Enhance IBM Connections with XCC
Employee Magazine
TopManagers
Chairman’sOffice
Internal Communications
Engage Employees
BusinessUnits
Branding& Design
Personalization& Targeting
Employee Relations
Single Point of Truth
Integrate Communications
Usage &Adoption
Community Managers
New UserOnboarding
CurateContent
Enhance Collaboration
ApplicationIntegration
Customers & Partners
Forms, Lists and Workflows
ToolsMenu
CustomApps
Integrate Applications
IT ManagersIntranet as a Service
Anonymous Users
Mobile Users
CFOs
Simplify IT
40
24 Ways to Enhance IBM Connections with XCC
I. Integrate Communications1. Internal Communications2. Engage Employees3. Branding & Design4. Business Unit Communication5. Management Communication6. Chairmen’s Office Communication7. Employee Magazine8. Employee Relations9. Personalization & Targeting10. Create a Single Point of Truth
II. Enhance Collaboration11. Usage & Adoption12. Curate Content13. Community Managers
14. Onboarding WizardIII. Integrate Applications
15. Custom Applications16. Build Custom Widgets17. Tools Menu18. Forms, Lists and Workflows19. Extranet for Customers & Partners
IV. Simplify IT20. Mobile Device Users21. Anonymous Users22. Intranet as a Service23. Reduce Complexity and Costs24. Accelerate Development
& Deployment
41
Social Intranet Show Case
SI-1544 - Get the most out of IBM Connections with XCC – Web Content & Custom Apps ExtensionArey Zargham/John Merlino
Introduction
Arey Zargham/John Merlino, Senior Technical LeadsTufts Health Plan
43
• Grass roots effort• Early success• Good selling points• News is spreading• Some setbacks• Familiar ways
IBM Connections, XCC and Tufts Health Plan
• Shifting gears• Customizations• XCC• Adoption going back up• Personalization• Getting the most out of IBM Connections
IBM Connections, XCC and Tufts Health Plan
• Build a culture of sharing and collaboration• Be informed of news & events• Work Efficiently• Network with others• Voice your opinions• Access curated content
Tufts Health Plan Intranet Page
Simple steps to create a page using XCC
• Department leads share vision and set direction Increase productivity Access to latest content Relevant information displayed on one page to different audience
• Move conversations out of email into team communities
Aggregated Content – my Department page
• Use of Wikis to share best practices• Capture undocumented knowledge
Comments / Forums
• Central location to store guidelines and regulations
Support Community
• Promote self-support communities• Reference materials tips and tricks, how to's, sample code,
etc.• Define expectations based on personalized rules and
guidelines
Successful Onboarding Initiative
Thank you
70
Integrate Communications
Use Cases 1 - 10
Internal Communications can usea special community to create andmanage heir content and publish it on XCC based Intranet home and landing pages. XCC pages can be set up and customized easily, using a set of grid templates and choosing from almost 60 widgets.
Internal Communications can set up and maintain a navigation between the XCC pages, providing employees with an intuitive user experience for surfing the organization.
Design a Personalized Intranet, Create and Publish Content
Internal Communications
1
With XCC, Internal Communications can turn the typical one way communication into a real dialog with the employees. Here are some examples:
Enable employees to like and comment on all available information.Bring specific forum discussions and / or ideas to the employees’ attention with prominently placed widgets on the Intranet homepage.
Listen to and Respond to Employees
EngageEmployees
2
Observe and analyze the employee base sentiment through comments and questionnaires.Engage employees with a picture competition, for example ask employees to upload their pictures with the new company logo and let all employees vote on the best pictures.
With XCC Communication and Collaboration are either on the same page or available with just one click.
Listen to and Respond to Employees
EngageEmployees
2 See video: http://youtu.be/Fg-eh1zHg6Q
XCC is built with the latest Internet technology such as Bootstrap, Fontawesome, IndexDB, JQueryUI and RequireJS.
With standard CSS knowledge it is possible to adopt the design of the XCC pages to match corporate identity and design guidelines.
Business divisions can have their individual CI.
Branding, Corporate Identity & User Interface
Branding&
Design
3 See presentation: http://slideshare.net/timetoact/xcc-layoutoptions
XCC makes it much easier for divisions, branches, departments and locations to create and maintain their own landing page on the Intranet than any traditional Web Content Management System.
Almost all Web Content Management Systems are built and optimized for the Internet and are far too complicated for occasional Intranet users. IBM Connections is much simpler to use. Any employee can create a blog post or edit a wiki page without any special training.
Create and Maintain Landing Pages
Business UnitCommunication
4
Intranet Homepage(personalized
& targeted)SU1
BU1 BU2
SU2
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
Portal or Web CMS
basedIntranet
Homepage
With traditional web CMS, Internal Communications is mostly unable to effectively delegate the maintenance of the long tail of the departmental web pages.
With XCC on the other hand, Internal Communications are able to set up a departmental page, include it in a divisional or in the global navigation and assign maintenance very effectively to managers or assistants of that respective business unit.
Create and Maintain Landing Pages
Business UnitCommunication
4
With XCC, top managers have a choice: Either they allow Internal Communications to rephrase and publish content on their behalf or they create and publish content directly and just ask Internal Communication to direct attention to their post with a prominent placing on the Intranet home page.
This way, top managers can engage in a more personal way with the employees and still get the attention they deserve.
Communicate Authentically and Effective
Management Communication
5
With XCC, it is easy to set up a special page allowing a company’s chairman to interact with the employee base:
Introduce the chairman with his bio and an interview. Publish the chairman’s latest ideas, priorities and thoughts prominently. Allow employees to discuss issues, provide ideas and have the chairman’s office help the chairman with the workload.
Engage with Employee Base
Chairman‘sOffice
6
With XCC, Internal Communications can create an online representation of a printed employee magazine – either as the printed magazine appearing periodically or in continued delivery form.
The online representation of course adds value to the printed magazine, as it provides a feedback channel for employees.
Online Edition of a Print Magazine
EmployeeMagazine
7
With XCC, Employee Relations managers are able to document and maintain guidelines and rules and make them easily accessible to employees as part of the Intranet.
Guidelines specific to a business unit or location can be published on the respective landing page only. Via the employees’ comments the guidelines and rules can be constantly improved and honed.
Document Guidelines and Rules
EmployeeRelations
8
XCC admins are able to target users with content specific to their interests, according to their inherited LDAP attributes like
Business Unit, Country, Location or Management Level
Users can personalize their experience by setting their individual preferences. Personalization and Targeting both work on an XCC page and on a widget level.
Personalization & Targeting
Personalization& Targeting
9 See presentation: http://slideshare.net/timetoact/xcc-personalization
Using separate platforms for Internal Communications and Collaboration confronts authors and users with difficult choices:
Where are they supposed to publish and where should they search for content? Some managers will choose to communicate through the Web CMS based Intranet website, while others will choose to communicate through the collaboration platform.
Content overlap, redundancy, inconsistency and governance problems are the inevitable consequence of multiple platforms on the Intranet.
With more than one platform, it is practically impossible to create a Single Point of Truth.
Information Architecture
Create a SinglePoint of Truth
10
SPOTSingle Point of Truth
Enhance Collaboration
Use Cases 11 - 14
XCC provides many ways to consume, contribute to and maintain the Intranet. The structure is most important for new employees, occasional users and silver surfers.
The threshold to contribution with liking and commenting is very low. Liking, comments and content creation all appear in the activity stream and thus secure a high awareness.
The content creation and maintenance is much easier than with traditional Web Content Management Systems. Delegation to line of business is very effective.
When each business unit has one person in charge of maintaining its landing page as part of the Intranet, then each business unit automatically has one IBM Connections power user.
Increase Intranet Usage & Adoption
Usage &Adoption
11
With XCC Intranet usage typically increases by 100 percent and more.
Increase Intranet Usage & Adoption
Usage &Adoption
11Consumer Contributor Moderator Internal
CommunicationsKnowledge
Worker
Not only can Internal Communications create and publish content with XCC (as with any other Web Content Management System), they can also curate content.
In other words: Internal Communications can select an employee's blog post and publish it prominently on the Intranet home page or on the landing page of a business unit or location, and thus recognize and reward the employee’s contribution.
Curate Content
Curate Content
12 See video: http://youtu.be/RbqZ6Ukq93c
XCC enables community managers to easily create, customize and maintain landing pages for their community.
They can choose a predefined layout from a variety of templates and arrange the most important content according to their preferences. They can also include content from sub communities or other relevant communities at will.
Design and Maintain Community Landing Pages
CommunityManagers
13
Files and links in widgets can be individually selected and sorted. Introductory information and important posts can be published in a fixed position.
Introduce the community team by their role, using the People Selector widget. Display all events from the main and the sub communities with the Event Calendar widget. Interactive elements help driving user engagement. Community landing pages can either stick to the community navigation or cover the whole width and replace the original community navigation.
Design and Maintain Community Landing Pages
CommunityManagers
13 See video: http://youtu.be/fPksMAuJ2SE
XCC makes it easy to create an onboarding wizard that acquaints new IBM Connections users with a step by step guided tour.
Let the employees know why the company invests in a Social Intranet, what is in it for them and how they can use it. The acceptance of the Intranet guidelines and the enrollment progress can be documented.
Onboard New Employees with a Wizard
New UserOnboarding
14 See video: http://youtu.be/Kc7qqVzQG9U
IntegrateApplications
Use Cases 15 - 19
XCC provides the iFrame, the HTML and the Clipping widget.
The iFrame widget supports either retrieval through the user or through the server. The HTML widget has an integrated CSS, HTML, JSON and JavaScript editor, which supports direct code editing without copying the code to and from an external application.
The HTML widget is able to post and process REST calls from other applications and display the results in a custom format. Via the integrated JavaScript Event Handler Framework, widgets can communicate with each other (e.g. a CRM widget “talking” to a ERP widget).
Integrate Legacy Apps
CustomApplications
15
The Clipping widget supports users without developer skills in integrating parts of other websites into their own XCC page. The Clipping widget can either use crop marks or CSS marks to select relevant content.
Integrate Legacy Apps
CustomApplications
15 See video: http://youtu.be/GMvT-fUBg1g
Application Developers are able to create their custom widgets and make it very easy for their authors to integrate content or functionalities from other applications.
We have plans to build widgets that allow selection and display content from any Notes database. Application developers can share and exchange their custom widgets with other customers.
Custom Widgets with XCC API
BuildCustomWidgets
16 See presentation: http://slideshare.net/timetoact/xcc-api
Keep most frequented and relevant tools readily available in a fly-out page throughout XCC and IBM Connections. The fly-out page can contain any widget.
Examples are:
people searchemergency helptime tracking applicationweather forecastcompany stockLinksIntranet preferences
Tools Menu Always Available
Tools Menu
17
Forms Experience Builder (FEB) Widgets
Forms, Lists& Workflows
18
The IBM Forms Experience Builder (FEB) enables line of business users to create web forms applications for stand-alone use or for customer and employee websites. Non-technical users are able to create sophisticated web applications complete with forms, database, reports, security, notifications and more.
FEB is a rapid application development platform and as such an browser based alternative to Domino applications.
TIMETOACT develops two a FEB widgets as an extension to XCC that allow embedding FEB Forms and display and edit FEB Data.
See FEB video: https://youtu.be/9TbqkRROars
Forms Experience Builder (FEB) Widgets
Forms, Lists& Workflows
18
FEB – Form WidgetEmbed FEB Forms
Select Form (from all Forms the user has access to)Select HeightSelect Privacy
Anonymous (e.g for Complaints / Whistleblower Forms)Authenticated (will pass users profile data to forms)
View & Use FormsView & Submit FormView Resultpage ("Thank You"Page, Forms Responses, New Form)
Forms Experience Builder (FEB) Widgets
Forms, Lists& Workflows
18
FEB Data WidgetSelect Layout (Grid, List, Table)Map Data Fields to Layout FieldsDefine Actions (Create, Edit, Delete)Format Layout and Fields with Custom CSS
Forms Experience Builder (FEB) Widgets
Forms, Lists& Workflows
18
The capability to edit & delete data records with the FEB Data Widget is a real breakthrough that allows a complete new set of applications. IBM Connections with XCC and FEB make a beautifully integrated Digital Workplace.
Create a Branded and Simplified Experience
Extranet forCustomers& Partners
19
With XCC, it is possible to create and customize a landing page for external users. The landing page could provide introductory information and reduce or limit complexity to the required functionality.
Of course, the resulting Extranet can be branded in the corporate design.
Create and maintain content once, use it in the Intranet and Extranet.
Simplify IT
Use Cases 20 - 24
The entire Intranet is accessible with the IBM Connections Android and iOS apps.
XCC uses the latest Bootstrap templates and is responsive too.
No project required.
Participate on the Intranet from Mobile Devices
MobileUsers
20 See video: youtu.be/jv4CrO4DQHE
Provide a read only access to selected Intranet content, of course with your company’s distinctive corporate design.
Anonymous access is restrictedto reading only (no comments, no likes etc.)to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access” to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.
And the website is fully responsive too.
Information Access
AnonymousUsers
21
XCC is available for both IBM Connections on premises and as a service for IBM Connections Cloud.
On premises or cloud: initial setup can be achieved in less than an hour.
On-Premises and Cloud
Intranet as a Service
22 See presentation: slideshare.net/timetoact/xcc-cloud
Eliminate Web CMS costs for
SelectionPurchaseImplementationIntegrationTrainingRunning
another platform besides IBM Connections.
Reduce Costs
ChiefFinancialOfficers
23
XCC dramatically reduces Intranet complexity, as it eliminates the need for an extra Web Content Management or Application Integration platform and meets all requirements for platform integration.
User interface integrationActivity stream integration@Mention Integrationfull text search integrationsingle sign on and much more
are given, no projects required.
Update Intranet layout, templates and landing pages in a test bed without having to set up a separate test environment.
Reduce Complexity – Accelerate Development & Deployment
IT Managers
24
106
Summary
Get The Most Out of IBM Connections
107
All Employees Benefit From Use Cases of IBM Connections and XCC
Knowledge Worker
Senior Manager
InternalCommuni-
cations
Community & Department
Manager
Common Staff & Traditional
Manager
Blue Collar Worker
Customers & Partners
Benefits from increased adoption and collaboration. Use Intranet Mobile Experience. Get attention thru curation.
Get attention, ccommunicate directly with high authenticity.
Increase awareness for internal communications. Effectively delegate content creation and maintenance to LOB. Curate Content from LOB. Listen to and engage employees.
Easily maintain landing pages for business, service units and communities.
Benefit from integrated Intranet with collaboration, content and integrated apps.
Retrieve Intranet content without authentication.
Easy interface for applications, content and collaboration.
108
XCC is an extension for IBM Connections On-Premises and Cloud. XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities. XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.With XCC it is easy to find use cases for all employees, not just for knowledge workers.XCC brings structure to IBM Connections.With one employee in each department maintaining the departments landing page with XCC companies have one IBM Connections power user and promoter in each department.XCC dramatically increases IBM Connections utilization and ROI.
Summary
109
CustomerStatements
Get The Most Out of IBM Connections
110
IT Managers
What our Customers Say:
„XCC brings internal communication to a whole new level. It helps increase users‘ awareness about company life and improves the onboarding process for our new employees.“
Marcin Kasa, Axxiome Group
„In an off-time minute (during a break) I installed XCC in our Acceptation Environment. Everything went smooth, no problems during the installation…“
R. Angioni, Saxion, University of Applied Sciences, Netherlands
„We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees.“
Mandfred Meindl, Manager Intranet & Online Marketing, VAUDE Sport GmbH
& Co. KG
111
IT Managers
What our Customers Say:
„With IBM Connections and XCC we can create a more agile Intranet.“
Arey Zargham & John Merlino, Tufts Health Plan
„XCC revolutionizes our Intranet entirely! Now, relevant content can be populated completely intuititve within seconds and is globally accessible. It is a real innovation.“
Eva Martinez, Lapp Holding AG
„This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication content into their social business platform.IBM and TIMETOACT together, a partnership to accelerate social business.“
Jason Roy Gary, CTO, IBM Social
Software Foundation
„Information and collaboration platforms are perfectly integrated into a user-friendly and powerful Intranet.“
Retail Customer, Germany
112
IT Managers
What our Customers Say:
„After only 90 minutes training even our IT laymen were able to create great landing pages for their departments. That‘s absolutely incredible!“
Alexander Ramseger, Berge & Meer Touristik GmbH
„XCC has transformed IBM Connections into a complete Intranet environment. With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an Intranet.“
Sander Zwart, ilionx
„In order for Pilz Connections to succeed, it was important to offer all employees simple and clear first steps into the world of social business. The TIMETOACT solution enabled us to avoid reservations and acquaint users with the concept of knowledge management.“
Jürgen Fischer, Pilz GmbH & Co. KG
113
IT Managers
What our Customers Say:
„With XCC the launch of IBM Connections was much more effective. XCC has increased acceptance of our Intranet and is an indispensable tool for us.“
Carolin Strunk & Stefan Schindlbeck, Ostdeutscher Sparkassenverband
„XCC is a congenial extension of IBM Connections, which increases user acceptance substantially.“
Wolfgang Ponesch, Raiffeisenbank Bregenz
„Employees do not have to go anywhere else. Everything is in one place.“
US Government Customer
„XCC is the perfect compliment for IBM Connections, this solution made the project possible and we are really happy with the results so far. It is really easy to customize with almost no technical skills required.”Santiago Suarez Mesa,GRUPO FAMILIA
114
IT Managers
What our Customers Say:
„We have never been able to evaluate any product as fast as XCC.“
Georg Probst, Lantal Textiles AG
„There is a huge gap from the traditional Intranet to a modern social Intranet. XCC is the bridge between them: It makes the shift more comfortable for the employees.“
Sven Bradtke & Henning Müller, Sparkasse Rostock
XCC customer case studies:http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers
Do you want to know more? Most of our customers are willing to talk to potential customers. Just ask us and we set you up for private conversation.
T. Scott RogersConsultantIBM Enterprise Social SolutionsLittleton, MA, USAPhone: [email protected]
IBM Enterprise Social Solutions
Implementation IBM will install TIMETOACT XCC into your environment and validate the basic functionality
Information Architecture Workshop IBM will guide you through a workshop to review the XCC capabilities, align them to your communications needs, and build the plan for your pages and content
ConfigurationIBM will configure the elements identified in the workshop and validate the XCC capabilities with your staff
Knowledge Transfer SessionIBM will conduct a final workshop to review the configuration, define your steps, and close out the project
Duration = 1 week
IBM Collaboration Services for TIMETOACT
117
Juan Esteban JaramilloGerente Tecnologia de Informacion (CIO)Grupo Familia S.A.
2.300 users in South AmericaXCC running in Private CloudUI CustomizationPersonalizationCustom Widget with Video IntegrationProject Launch to Intranet Launch in less then 4 Weeks
Case Study – Winning with Connections Cloud and XCC
“XCC is the perfect compliment for IBM Connections, this solution made the project possible and we are really happy with the results so far. It is really easy to customize with almost no technical skills required” Santiago Suarez Mesa - Grupo Familia
119
Integration of Communication and Collaboration was reason to choose IBM Connections Cloud & XCC Grupo Familia created the custom Layout without help from TIMETOACT
Grupo Familia Intranet based on IBM Connections Cloud & XCC
120
Get Started with XCC
Appendix
121
1. Download XCChttps://greenhouse.lotus.com/communities/community/XCC
2. Install XCC Less then 60 minutes
3. Test & Customize XCCXCC now runs in Stealth Mode, i.e. is not visible to users. XCC can therefore be installed, tested and customized in the production environment without any interference with users.
Create and customize your first XCC pages Customize Layout Make XCC visible to all users, add new home button to CNX, set XCC as CNX homepage
Get Started – XCC for IBM Connections On-Prem
122
Intranet as a
Service
XCC is now available as a true Multi Tenant SaaS Offering.
Easy setup with a guided Self ServiceAvailable on a per user / per month basisSingle Sign On with IBM Connections CloudExtends IBM Connections Cloud to a complete and deeply integrated Intranet XCC Cloud is hosted on IBM Bluemix US and UK
Get Started – XCC Cloud for IBM Connections Cloud
123
XCC Partners
124
Demo
ShowcaseTechnical
ImplementationBudgetIntranet
Performance Intranet
StrategicSocial Intranet
1 Day 1 Day 4-6 Days 8-12 Days > 15 Days
UI Customization, Demo Content ✔
XCC Installation ✔ ✔ ✔ ✔
Webmaster Enablement ✔ ✔ ✔ ✔
Design Concept, UI Customization ✔ ✔ ✔
Information Architecture Consulting ✔ ✔
Internal Communications& LOB Coaching
✔ ✔
Governance, Guidelines, Templates ✔
Profile Customization & Personalization ✔
Multisite Concept Implementation ✔
Legacy App Integration ✔
Content Migration ✔
TIMETOACT Professional Services for XCC
125
TIMETOACT Social Intranet Roadmap
Enablement & Training
Internal Marketing
LOB Apps & Use Cases
Custom Apps Development
Conception & UX Design
Requirement Analysis
IBM Connections Implementation
Prototyping& Validation
3rd Party Apps
Governance & Guidelines
5 6 7
Kickoff & Strategy
1 4
IBM Connections Platform Family
2 3 8
IBM CNX & XCC Customization
Updates & Support
Managed Services
Bus
ines
sTe
chni
cal
126
Felix Binsack XCC Product Idea & Sponsor+49 221 [email protected]
Babett Schäfer Consultant+ 49 221 [email protected]
Philipp van den Boom XCC Inside Sales+ 49 221 [email protected]
Call or Mail us for Questions!
Otto [email protected]
Jan Hendrik [email protected]
Support [email protected]+ 49 221 97343-53
127
Sample Layouts
Appendix
128128
Colorful layoutCreative elements
Layout Sample with Individual Widget Style
128
129129
Large Pictures with white text in an dark textbox
Layout Sample Large Visuals
129
130130
Left hand navigation Large background imageSlightly transparent widgets
Layout Sample with Background Image
130
131131
Single new entry in IBM Connections main navigationPersonalized & targeted landing page as top entryLinks to all relevant landing pages, maintained with IBM Connections / XCC
XCC based Landing PagesIBM Communities with XCC customized home page IBM Communities without customizationAny URL
Layout Sample “Mega Drop Down”
131
132132
“News of the Day” next to the activity stream
Layout Sample with enhanced Activity Stream
132
133
Technical Information
Appendix
134134
Application On-Premises Architecture
Connections ServicesBlogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCCPages
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
XCC4Comm
Anonymous
Localization
Flyout
Mobile
Clie
ntJ2
EE C
onta
iner
Stor
age
CNXDB
XCCDB
REST
API
Browser
134
135135
XCC Cloud for IBM Connections Cloud Application Architecture
Connections ServicesBlogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCCCloud
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
Mobile
Localization
Clie
ntIB
M C
loud
XCCDB
REST
API
J2EE
Con
tain
er
IBM
SBT
Stor
age
Stor
age
CNXDB
Browser
135
136
Our Development Landscape
IBM Connections: 4.5
IBM Connections: 5.0
Local Clone of Repository
IBM Connections: 5.5
Eclipse IDE
JazzSCM
Jazz CI Server
IBM Bluemix
Maven (incl. Grunt)
Manage
Test
Pull
Checkout
Commit
Push
Clone
Fetch
Build and TestManage HostsDevelop
137
Use IBM Connections with the XCC Web Content Management Extension as the only platform for personalized corporate Intranet homepage with landing pages for business units, service units, and large communities.
Using IBM Connections and XCC as corporate Intranet
XCC Personalized
Corporate Intranet
HomepageSU1
BU1 BU2
SU2
138
Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated Web CMS or Portal XCC is used for landing pages for Business Units, Service Units or IBM Connections CommunitiesLanding pages are available thru conventional Intranet and IBM Connections top navigation
Integrating XCC with a Conventional Intranet
Portal or Web CMS
basedIntranet
Homepage
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
139
Frank AdamsI am… (passive personalization, targetingprofile attribute inherited from LDAP)
• German Employee• Business Unit 1• Location A
I prefer… (active personalization, profile attribute set by personal preferences)
• Subject ABC• Subject GHJ
My Connections…
• My Communities• My Files
Personalization & Targeting
Navigation (German)
Links (personalized & aggregated)
Business Unit 1 News
Location A News
My Files
My Events (personalized, aggregated)
Static Content(e.g. Hotline)
Clipping Widget (e.g. Stock Quote)
Corporate Top News (in German)(personalized, aggregated)
My Special Interest
Subject ABC
Subject GHJ
My Communities
ACME Germany Homepage
140
Develop or Relaunch your Intranet without a development system
In Place Development
New Intranet Development Intranet Relaunch Development
Create XCC pages, create and assign Content, CSS and JSModify CNX Navigation to launch Intranet
Create XCC pages, create and assign Content, CSS and JSReplace current XCC landing page with new landing page
141
08.2012 Release 1.0for Connections 3.0
05.2013 Release 2.0 Beta (Limited Availability)
Connections 4.0 Activity Stream on Homepage
10.-12.2013 Release 2.0 - 2.03(General Availability)
Connections 4.0 & 4.5PersonalizationImprovements & Bug fixesPerformance IncreasesPersonalization
01.-02.2014 Release 3.0 - 3.02 Improvements & Bug fixesNew WidgetsMobileGrid Layout
03.2014 Release 4.0Extended Page Management CapabilitiesUI & Performance Improvements
04.2014 Release 4.1Atom & RSS Feed WidgetsList and Overview News WidgetsPeople Finder WidgetBreadcrumb Path & NavigationMultilingualism
08.2014 Release 5.0IBM Connections 5 SupportIdeation-Blog WidgetPicture WidgetImport and Export of XCC pageXCC uses database to store your settings
10.2014 Release 6.0Forum WidgetPeople Birthday Widget
People Selector WidgetPersonalized Home PageCustom JavaScriptPicture Slider in Embedded ExperienceItem Count Editor / Paging
12.2014 Release 7.0Suggestions WidgetProfile Completion WidgetIntranet Preferences WidgetPopular Content WidgetMany more…
03.2015 Release 8.0XCC for IBM Connections CloudXCC for CommunitiesXCC for Anonymous UsersNews AggregationSaved Search
XCC 1.0 – 8.0 Release History (2012 – 2015)
142
07.2015 Release 9.0XCC FlyOut PageXCC for IBM Connections CloudGallery WidgetCommunity Overview WidgetCustom Widget APIClient-Side-Caching
12.2015 Release 10Custom GridsAccess Restrictions for XCC PagesBusiness Cards in XCC PagesIntegrated Code Editor Clipping WidgetCommunity Description WidgetPinned Files WidgetMy Links WidgetTag Cloud WidgetIBM Connections 5.5 Compability
02.2016 Release 11 (planned)Advanced Personalization with Boolean OperatorsImprovements…
XCC 9.0 - 11. Release History (2015 – 2016)
8 – 12 Weeks Release CycleIndependent from IBM Connections Release CycleFull IBM Connections 5.5 Compability declared 4 days after Connections release – New Connections release works just fine with no Issues
143
1. ATOM / RSS Feed2. Clipping / HTML3. Community Overview
Widget4. Events5. Files6. Ideation Blog7. iFrame8. FlyOut Page9. Forum10. Gallery11. Important Links12. Links13. Picture Voting (CNX 4.5)14. Navigation15. News (Top News)
16. News (Single)17. News Channel18. News List19. News Overview20. News Slider21. People Birthday22. People Finder23. People Selector24. Preferences25. Profile Completion26. Profile Picture27. Profile Tagging28. Popular Content29. Saved Search30. Static Blog Content31. Static Wiki Content
32. Suggestions (People & Communities)
33. Website Navigation & Breadcrumb Path
34. 22 x IBM ConnectionsMyPage Widgets
55. IBM Connections Activity Stream & Right Column
56. Custom Widgets API
56 XCC Widgets & Page Elements
144
Coming with XCC 11: Advanced Personalization With Boolean Operators
Advanced Personalization is available for Widgets and HomepageUse Boolean operators (and, or) to define personalization. E.g.
User Mode (internal, external)Employee Status (full time, part time)Management Level (1st liner, 2nd liner etc.)CountryOffice LocationBusiness Unitetc.
Test PersonalizationCopy Personalization from widget to widget
145
About TIMETOACT GROUP
Appendix
146146
Simplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat
Self Services and User Management, Password and Security Management for External (Guest) Users http://connections-apps.com/uam
Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc
TIMETOACT Products for IBM Connections
146
147
Backup for individual CommunitiesCopy, move and merge Connections contentManage user profiles (internal as well as external)Configure and administrate all Connections featuresCheck for Connections system health problems
New Release, Jan. 2016Backup for individual CommunitiesCopy Communities from test to production environmentMerge multiple Communities
Manage Content and Users, Simplify Administration,Increase Usability and Productivity
http://connections-apps.com/cat
148
Invite new users to your IBM Connections based Extranet and grant them access instantlyHave users register themselves and grant them access instantlyApprove internal invitations or external registrations and grant access instantly
UAM 3.0 eliminates the waiting time for Tivoli Directory Integrator / IBM Connections Profile Synchronization
Instant AccessUAM – User Access Manager for IBM ConnectionsRelease 3.1, Jan. 2016
149
TIMETOACT is a CNX Full Spectrum Provider
Implementation Rollout Adoption
ITLO
B
Deployment
Information Architecture Consulting
Web Content Management Extension (XCC)
Quick Start Kit
Help CenterTraining Coaching
CI Adoption Widget Development / Legacy Data Integration
Connections Administration Toolkit (CAT)
Consulting
Hosting
Gamification
MarketingBranding
Governance
Support
Admin TrainingsUser Access Manager (UAM)Sign In Mgn.
Asset / Best Practice ServiceProduct
Profile Extension
The ROOTS and FRUITSof a Successful Social Intranet Implementationhttp://socialintranet.de
Our Social Business Implementation Checklist
We enable the Connected Company
Intranet Portal & Digital Workplace Mail & MobileCollaboration & Social Networks
Change Management
Commerce & Marketing Digital AdvisoryFull Service E-CommerceOnline Performance
Process Integration & AutomationBusiness Process ManagementEnterprise Integration Decision Optimization
Business IntelligenceFinancial DashboardsDescriptive AnalyticsData Warehouse & Logistics
Architecture & ConsultingApplication & Mobile Development Interface Design & User ExperienceCloud Strategy & MigrationManaged Services, Support & TrainingSoftware Licensing
IT Services
Digital Transformation
Driving The Connected Enterprise – Employees, Partners and CustomersMaximizing the Return of Investments in Software Platforms
http://timetoact-group.comOver 200 Employees, Cologne, Muenster, Hamburg, Munich, Augsburg, Stuttgart, Lelystad, Vienna, Zuerich
Service
sSoftware Architecture & Consulting, Interface Design, Application Development, Integration,
Deployment, Managed Services, Support, Change Management, Training, License ManagementIBM & Open Source SaaS Vendors Microsoft
Expertise
Commerce & Marketing
Process Integration& Automation Digital Workplace, Intranet, LOB Apps, Mobile
Conversion Optimization, Web Analysis
BPM, EAI, math. Optimization,
Hybrid Cloud
Business Intelligence, ISV for IBM Connections, Mail, Portals, Social, UX,
WebCMBPM, Mail,
Migration, MobileBI, ISV for Office365
& SharePoint
Products
Commerce,Coremetrics,Pixelboxx,
Tealeaf, Xtify
BPM, BlueWorks, ILOG, WebSphere
Process Server, MQ, IIB, Sterling
Cognos BI & TM1, Connections, Chat, Docs, Domino,
Meetings, Portal, Watson, Worklight
Google Apps, Office 365,IBM Cloud
Azure, BizTalk, Excel Services,
Performance Point, SharePoint, SQL
Herausforderungen im Intranet
Thank you
Notices and DisclaimersCopyright © 2015 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM.
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.
Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided.
Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.
Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.
References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business.
Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.
It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law
Notices and Disclaimers cont.Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products in connection with this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
The provision of the information contained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or other intellectual property right.
IBM, the IBM logo, ibm.com, Aspera®, Bluemix, Blueworks Live, CICS, Clearcase, Cognos®, DOORS®, Emptoris®, Enterprise Document Management System™, FASP®, FileNet®, Global Business Services ®, Global Technology Services ®, IBM ExperienceOne™, IBM SmartCloud®, IBM Social Business®, Information on Demand, ILOG, Maximo®, MQIntegrator®, MQSeries®, Netcool®, OMEGAMON, OpenPower, PureAnalytics™, PureApplication®, pureCluster™, PureCoverage®, PureData®, PureExperience®, PureFlex®, pureQuery®, pureScale®, PureSystems®, QRadar®, Rational®, Rhapsody®, Smarter Commerce®, SoDA, SPSS, Sterling Commerce®, StoredIQ, Tealeaf®, Tivoli®, Trusteer®, Unica®, urban{code}®, Watson, WebSphere®, Worklight®, X-Force® and System z® Z/OS, are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at: www.ibm.com/legal/copytrade.shtml.