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Minola TechnologyAn SAP Mobile Apps & ABAP partner

Presentation

SAP Mobile App

Active Alerts

An early warning system for SAP issues

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Use Cases

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Use Cases

1: A batch EDI interface of sales orders is run on a regular basis with a need to know if it fails or if there is any missing field values. In the case of a fail then the appropriate person needs to be notified.

2: A vendor invoice is parked and then posted by the same user alert Accounts Payable manager.

3: A change has been made to allow access SAP_ALL to an existing user. The compliance manager needs to be aware immediately.

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Use Cases

4: If a Purchase requisition is released by it’s requisitioner then PO manager may need to be aware.

5: Failed IDocs where incoming vendor invoices are being auto matched against GRN’s. If there is no match possible then IDoc fails (status =51) and Accounts Payable manager needs an alert immediately.

6 GR Reminder: Sundry P/O’s where invoice was receipted and required Goods receipt was not posted, and therefore the invoice was blocked. This is a reminder Alert. The alert is dynamically split between the users who created the original requisitions (also could be sent to the user who created the P/O or the user who released the requisition).

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Use Cases

7: End of period: SAP transaction VFX3 reports SD Billing documents which are blocked for integration with FI. This Alert is sent to the user who created the billing document and reminds them to fix the problem well before the end of the Period.

8: Key Job Monitor : If the named job(s) is cancelled for any reason an Alert is immediately sent to the IT manager who then has time to react and fix the problem before it becomes a big issue.

9: Unprocessed EDI TXT Files: The Alert is designed to highlight any EDI files which are not processed at a specific time. It reads the specified directory(ies) on the SAP Server(s), and an Alert is sent if any files exist. This indicates to the recipient that there was a problem processing the files listed.

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Summary of problem & requirements

A problem may arise or an event take place and nobody is aware of it where action is needed quickly.

This problem may be detected on tables, jobs, directories, other

A control description call-to-action is required to resolve the problem

The call-to-action must be to the appropriate person/agent

It must be “pushed” by email and/or Mobile

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Minola Technology An SAP Mobile Apps & ABAP partner

Overview

Active Alerts

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Active Alert: Data Extraction Layer •ABAP Classes•SAP Infoset & Query

Alerts

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Active Alert: Notification Layer•ABAP Classes to dynamically determine recipients / agents•Statically assigned recipients / agents

TablesJobsDirectoriesLogs

Auto email Allow Mobile App manage the call-to-action

RFC sourcesOther

Sources

ECC

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BASIS FICO Compliance MM SD other

Alerts

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Data extract classes – examples used

Class Name Inputs DescriptionQuery User GroupQuery Name

Generic extract class for all ABAP Queries

Server directory name

Reads file details from a specific directory on a SAP server

/MTE/CL_EVENT_ABORTED_JOB Job Name Check whether the specified job name(s) have aborted

/MTE/CL_EVENT_INFOSET

/MTE/CL_EVENT_UNPROCESSED_FILE

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Key features Can work with various Data Extract classes

Minimum number of actual scheduled jobs (via SM36 & SM37)

flexibility in deciding all alerts or net change

Control description call-to-action with alert / mitigation

Auto determine agent or recipient from transaction

Can push an alert to notify technical staff, individual users, user groups, support companies, agents

By email and/or mobile device.

Out-of-box Alerts Content

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Pre-requisites

SAP ERP ECC (also BW,HR,CRM,SRM)

Mobile infrastructure – either: SAP Gateway 2.0 SP04 or SUP platform or SUP platform (run-time only)

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Active Alerts

https://store.sap.com/sap/cpa/ui/resources/store/html/SolutionDetails.html?pid=0000012343

SAP certified and available on the SAP store

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Benefits – effort & cost savings

Remove the need to remember what actions to take

Immediate directing of problems to appropriate person for call-to-action = less effort to do it manually

reduce development costs of writing own automated checks (e.g. using ABAP)

Option to now include new automated alerts where previously it would have been impractical to do so: (memory, time, effort)

e.g. on interfaces, IDocs, processes, compliance.

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Benefits – pro-active support

Pro-active approach to problem resolution Immediate directing of problems to appropriate person Help reduce affect on the business Ability to introduce additional automatic alerts for tighter

control Work better within Service Level Agreements A pro-active process which can be available on a 24 x 7 basis

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Benefits – support during change

Better ability to support business change Examples:

The business process has changed In parallel with data migration In Parallel with data cleansing Pre go-live testing Go-live Introduction of new modifications involving data updates New business entities coming on stream New product launch New application go-live Migration to ERP ECC6 Any other system changes

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Benefits – IT dept IT function can become more pro-active means less re-action

/ fire-fighting reduce development costs of writing own automated checks

(e.g. using ABAP) IT can be become aware of issue before the business is aware Ability to tackle problems earlier / sooner Call-to-action auto routed to appropriate person – so

opportunity to balance the load on individuals. Also allows problem to be resolved faster (by having the correct

person involved) Option to increase / reduce number of checks to reflect the level of business change

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From this

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To this

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Another similar & popular tool

What are the benefits of having a smoke detector & alarm?

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In the press

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Details

Main screens for Extract Class Infoset /Query

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Main screens

New alert 901 being created based on an SAP Query & Infoset (likely build over table EDIDC)belonging to a user group

Configure =what will be alerted

Report = how it will be alerted

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Configure fields forAuto-selection

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e.g. Check every 10 minutesbetween 9am and 6pm

Alert pushed via email versus Mobile

An email will be sentFrom a user to all SAP Users within the user groupWith the subject

Variable / dynamic recipient – where the user to be notifiedis defined in the transaction.

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Describes the control descriptionOr mitigating call-to-action to recipient / agent.

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Sample email output

All alert emails automatically have an excel attachment with the alert details

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Notification is sent to the mobile device via a background job

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Main screens

There may be >1 report for a mobile user.

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Open up the alert on the mobile device to view details.

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Minola TechnologyAn SAP Mobile Apps & ABAP partner

Presentation

SAP Mobile App

Active Alerts

An early warning system for SAP issues