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CultureAutomationMeasurementSharing
DevOps is
http://www.opscode.com/blog/2010/07/16/what-devops-means-to-me/
You Web Product
IRC
Code
help@email
API Docs
in-product
chat
Public FAQ
status page
auto-emails
analytics
You Web Product
#freenode
github
desk
jekyll + s3
olark
desk
stashboard + gae
intercom.iocustomer.io twitter
kissmetrics
New cases Quality
Reopened case ratio Quality
Time to 1st response Engagement
Time to resolution Engagement
1st contact resolution % Engagement
Volume per channel Productivity
Impact of support on sales Sales
Have something to say about monitoring?http://welovemonitoring.com
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