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Trends, Innovations, &
Benchmarks in Expense
Management
Jimmy LeFever, PayStream Advisors
Jean-Marc Jansse, Royal Ahold
Chris Yin, Coupa
Agenda• Introduction
• 2014 Travel & Expense Report Findings
• What’s New With Coupa
• Case Study: Royal Ahold
About the Speakers
Jimmy LeFever
Research Director,
PayStream Advisors
Jean-Marc Jansse
Senior Program
Manager, Purchase to Pay
Royal Ahold
Chris Yin
Product Manager
Coupa
Fact: Employee
Expenses are the
second largest
controllable expense
Opportunity: Improve
how we interact with
employees
Solution: Make it easier
for employees to make
the correct decision
Benefit: Significant
bottom line impact
PayStream’s Travel & Expense Technology
Insight Report, April 2014
This report:
• Helps accounting and finance practitioners familiarize
themselves with the current Travel & Expense
Management (TEM) landscape
• Highlights trends in TEM adoption using a longitudinal
survey conducted over three years and taken by
hundreds of accounting and finance professionals
• Explores expense report methods and workflows for
various organizations
What are your organization’s biggest
expense management challenges?
How do your employees capture receipt
information?
What percent of expense reports are
received via the following methods?
Average cost to process an expense
report: The Bottom Line
Type Average
Manual $23.12
Some Automation $17.40
Fully Automated $7.53
Our Mission
Delivering software innovation
that breeds responsible spending
while impacting the company bottom line
Holistic Spend
Invoice Management Expense Management
Visibility
Compliance
Efficiency
Training
Integration
Administration
Upgrades
Visibility
Compliance
Efficiency
Training
Integration
Administration
Visibility
Compliance
Efficiency
Training
Holistic Spend
Integration
Administration
Upgrades Upgrades
Pre-Approved Un-Approved Post-Approved
Transaction Silos
Procurement
True Cloud Platform
InvoicingExpenses
450+Customers
100+Countries
72%+Services Spend
1M+Daily Transactions
120B+Annual Spend
100%Mobile
99.99%Uptime
1.3M+Suppliers +
Customer Success: Royal Ahold
Royal Ahold
International Retailer based in the Netherlands
Founded in 1887
Publicly traded on Euronext
Over 3000 international locations
32+ Billion Euros in Revenue
Jean-Marc Jansse
Senior Program Manager, Purchase to Pay
Coupa Customer since 2013
Procurement, Contracts, Invoicing, Sourcing, Expenses
Customer Success: Royal Ahold
Motivation for change
Evaluation process
Implementation & Deployment
Change management
Coupa Expenses
InvoicingExpenses
Coupa Expenses
Compliance
Exception ManagementData. Less Effort.
Innovation &
Usability Uncover Savings
Opportunities
Visibility
Innovation & Usability
Ease of Use
Easy to Use Interface
Email In, Drag & Drop Wallet
Automation
Auto Categorization
Automated Corporate Card /
Travel Feeds
Mileage Calculator
Flexible
Itemization
Split Billing
Mobile
Compliance
Follow the Rules
Policies per Expense
Category
Frugal Meter
Exception Management
Audit Score
Approval Chains
Color Coded Approval
Emails
Multi Day Table
Visibility
Flexible, Powerful Reporting
Customizable, Drill Down
Reporting
Create Custom Views
Automated Scheduler
Corporate Card Reconciliation
Unified Spend Visibility
Executive Dashboards
Expense Benchmarking
Coupa Analytics
Q&A
©2013 Coupa Software, Inc.
Thank Youfor spending your time with us.
www.paystreamadvisors.com