What’s New At

BLOCKING PHONE NUMBERS

You asked and we delivered! You now have the ability to block

specific phone numbers from calling into your campaign by using the

new Blocked Numbers configuration button in the Manage Site.

It’s simple, enter the phone number and the reason you are blocking

the phone number into CallShaper and you are done.

If you change your mind and want to allow calls from that phone

number to be delivered to your campaign, you can do that by simply

removing the phone number from the list.

For details on how to add a blocked number or to remove a blocked

number, check out the Blocked Number section in the Help Center

Library.

Ease of use is important because we feel that technology should help achieve the business goals and not get

in the way

CDP DESKTOP CLIENT UPDATE

CallShaper recently made enhancements to its CDP Desktop Client and will release version

V4.4.1 on 10/24/2016. The enhancements are described below.

Transfers Menu – Now agents can transfer a call regardless of where

they are in the script by using the Transfers Menu. If Canned

Transfers are programmed in the Manage Site, the Transfer Menu

will provide the agent with a list of transfers that are available to them

on that campaign.

Hold – The other added feature is the hold button. The agents will

have the ability to place a lead on hold during the call. Once on hold,

the agent can use a canned transfer to contact to a third party and

they can also transfer the call while on hold. To bring the lead back

on the line, they can select the Resume Call button. The agents will

only see the hold option if it is enabled in the Manage Site’s Campaign

Settings – General Tab.

If for any reason the CDP Desktop Client does not updated automatically on 10/--/2016, you can download

the latest version from: http://www.callshaper.com/downloads/Install-CDP-Latest.msi

October 2016 - Vol 2

This newsletter is designed to keep you up to date on new features, provide tips and answers to frequently asked questions.

In this edition: Center Library

Blocking Phone Numbers,

CDP Desktop Client Release,

Canned Transfers, and

Holiday Schedule

CALLSHAPER 2

OCT 2016 VOL 2 WHAT’S NEW AT CALLSHAPER

CANNED TRANSFERS

While on a call, a transfer is typically initiated through a Page Tasks

within a Script or through a call to the CDP API. Now, a transfer can

be initiated in the CDP Desktop Client’s Transfers Menu (available

in version 4.4.1).

The transfers listed in the Transfer Menu will provide the agents

with a way to access transfers regardless of where they are in the

script.

The transfers are set up in the new Canned Transfers feature

located in the Manage Site. They are campaign specific and users

with Admin access to the campaign can create a list of predefined

transfers that are available to agents at any point during a call.

If you are interested in adding Canned Transfer to your campaign,

please refer to the Canned Transfers section of the Help Center

Library.

Have questions? All articles, newsletters, updates, how to’s and troubleshooting tips are located in

CallShaper’s Help Center Library.