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Teckinfo Solutions Pvt. Ltd. 2016-17 1
Teckinfo Solutions Pvt. Ltd. 2016-17 2
Why Automate Dialing ?Customer service organizations across industries and markets are under pressure to increase sales and deliver better business results. Contact centers need to continuously evolve and look for ways to improve the productivity and sales efficiency of their people. They have to ensure that their agents are not just making more calls, but are also talking to the right people at the right time. There is a need to improve the quantity as well as quality of interactions. An automated dialing system provides an intelligent solution to manage outbound calls in a way that maximizes call utilization, reduces call abandonment and significantly improves the performance of service agents.
InterDialog dialer is one such product. The predictive dialer software and automatic dialer algorithms used by the InterDialog dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and the idle time of agents.
Teckinfo Solutions Pvt. Ltd. 2016-17 3
InterDialog Dialer Features Least Cost Routing (LCR) NCPR support Centralized lead up
loader (for multi location dialer)
Advanced dialing rules Time based attempts Number based attempts Maximum attempts Day wise attempts
FTD/MTD data export Dynamic campaign switch
over of agents
Agent status
alerts/thresholds Dynamic CLI options Screen recording along with
voice Integration for consent
gateway IVR SS7 supported Option for
redundancy of asterisk Advanced system alerts for
trunk/agent/application via SMS/Email
Exhaustive CRM repository Data Exclusion OBD/AOD
Teckinfo Solutions Pvt. Ltd. 2016-17 4
Agent Screen
Teckinfo Solutions Pvt. Ltd. 2016-17 5
Advanced Dialing Logic DIALED ATTEMPT ALGORITHM MAX DAYS AFTER FIRST ATTEMPT MAX TOTAL ATTEMPTS APPLY MAX ATTEMPTS LOGIC LEAD EXPIRE / FAIL AFTER MAX
LIMIT TOTAL ATTEMPT ALGORITHM. PHONE ORDER RULE
Teckinfo Solutions Pvt. Ltd. 2016-17 6
Key Benefits• ADVANCED DIALING CAPABILITIES: Increases
the effectiveness of outbound calls by using advanced dialing rules to predict whom to call and at what frequency.
• GREATER PRODUCTIVITY: Lowers the number of dropped calls and idle time of agents, thus increasing their productivity by at least 200%.
• HIGHER CONTACT RATIO: Allows dialing out to multiple groups at the same time, which helps increase the reach of campaigns across wider markets and multiple time zones.
• EFFECTIVE LEAD MANAGEMENT: Critically evaluates each outbound call to ensure that correct leads are contacted and converted into sales results.
• SALES EFFICIENCY: A high contact ratio combined with improved lead management automatically increases sales efficiency and ensures better business results.
Website: www.teckinfo.comEmail: [email protected]
Telephone: +91 11 49605577 / 88