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One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor. In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including: "IT"SM…and Beyond – Cross functional business challenges that drove their requirements The journey – What they learned about cloud ITSM along the way The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss. Like Riverside, you can get control and become master of your own IT domain. ------------------------------- Presenter: Eric Feldman Director of IT, The Riverside Company Eric is an accomplished IT leader with more than 15 years experience developing, implementing and leading creative technology innovations to meet specific business, and customer, needs. At The Riverside Company, Eric is responsible for developing strategies, budgets and project plans to meet departmental objectives as well as work within a team of 14 IT professionals within the worldwide organization. Prior to joining The Riverside Company in 2011, Eric served as director of MIS for the Mayor’s Office of the City of New York for five years. He was also assistant vice president of technical operations for The Princeton Review. Eric has a bachelor’s degree from Eastern Illinois University.
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© 2014 Samanage. All rights reserved.
Welcome
Webinar: Cloud Service Desk & ITAM – Go Live in 14 Days
Eric FeldmanDirector of ITSpeaker• 15+ years experience developing,
implementing and leading creative technology innovations
• Former MIS director for the Mayor’s Office of the City of New York
• Former AVP technical operations for The Princeton Review
Host Ginny MahaneyVice President of Marketing
• 20+ years experience in B2B technology• 6+ years in ITSM and Enterprise Systems
Management
Agenda
The Company
The Solution
The (Dreaded) Sales Process
The Successes
The
Challenges
The Requirements
300 transactions+ since 1988
75+ companies
Global private equity firm focused on growing enterprises valued at up to $250 million
These Costs are
breaking my budget This tool is unmanageable
I feel Helpless
Cost-effective
Ease of use & flexible
Cloud-based
Strong Community &
Customer Service-focused
ITIL-ready
Expandable beyond IT
ITSM Solution Requirements
The Search & Evaluation Process
Search & Evaluation Process
Demos
Trial accounts
Support
The Dreaded Sales Process
Why Choose Samanage?
Reason #1: Usability
Reason #2: Community & Customer Service
Reason #3: Flexibility
Reason #4: Value for the price
Implementation Process
Business Impact
Business Impact
Accurately forecast and budget
Improve response time and meet, or exceed, SLAs
Reduce overhead and other expensive variable costs
Build economies of scale by using the ITSM solution across the organization
What’s Next . . .
Questions& Answers
A bit more about Samanage
What We’re Hearing Clients Really Want (and Really Need)
ITIL-ready solution
Simple, feature-rich solution
Unify assets, tickets and people all in one place
Available anywhere (Mobile)
Transition to service-orientation; provide and facilitate needs of entire organization
What We’re Hearing Clients Really Want (and Really Need)
What Makes Samanage Different . . .
Instant value: Clients able to get up and running in 14 days
Code-free customization: No professional services needed
We make people happy: Our product is fun and easy to use
Keeping YOU on the cutting edge of ingenuity: 1,400 deploys to production 1H 2014
We bring it all together: Unified IT Service Desk and Asset Management
The Proof’s in the Pudding
500+CUSTOMERS
47COUNTRIES
42SUPPORTED LANGUAGES
250%GROWTH YOY
1,000,000+ASSETS MANAGED
(Mmmm . . . pudding . . .)
An Easy Way to Dig Deeper
Start your free trial and test it yourself: www.samanage.com/signup.html
Questions & Answers
© 2014 Samanage. All rights reserved.
Welcome
Webinar: Cloud Service Desk & ITAM – Go Live in 14 Days
