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BMC CLIENT MANAGEMENT
James MacintyreBusiness Solutions ExpertDecember 2016
© Copyright 2016 BMC Software, Inc.
AGENDA
How we do it IntegrationsOverview Our Customers
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© Copyright 2016 BMC Software, Inc.
Overview
THE CHALLENGES WITH ENDPOINTS
© Copyright 2016 BMC Software, Inc.
Extremely complex in nature
Countless tasks to perform
Exposure to financial and security risks
ENDPOINT MANAGEMENT
© Copyright 2016 BMC Software, Inc.
“The endpoint market is changing quickly, driven by user and business demand and new technologies and services. The pressure is real and intense.”
– Chris Silva, Gartner
© Copyright 2016 BMC Software, Inc.
BMC CLIENT MANAGEMENT
1200+ active customers
5MM+ Managed devices
Availableon premises
and OnDemand
BMC CLIENT MANAGEMENT
Keep Controlof endpoints
© copyright 2016 BMC Software, Inc.
• Eliminate manual tasks• Remote control• Save costs
Deliver thedigital workplace
• Increased productivity• Increased job satisfaction• Usability
End-to-end management from your service desk
• Better decisions• Prevent security breaches• Pass audits
© copyright 2016 BMC Software, Inc.
COMPLETE DEVICE LIFECYCLE MANAGEMENT
OS & Application Deployment
PatchManagement
Financial AssetManagement
Software License Management
EndpointCompliance
Discovery& Inventory
RemoteManagement
PowerManagement
PeripheralManagement
Mobile Device Management
A LIGHTWEIGHT INFRASTRUCTURE
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Relay AgentRelay Agent
DMZ
ClientManagement
Server
LondonClient Agents
Los AngelesClient Agents
ITSM Server
SERVICE ANYWHEREEnables device management overthe Internet without VPN
© Copyright 2016 BMC Software, Inc.
• Remote Control and allother management tasks
• Allows software deployment,patch management, etc.
INVENTORY MANAGEMENTAutomatic discovery of devices (computers, switches, routers, iPad, iPhone, printers, etc.)
© Copyright 2016 BMC Software, Inc.
• Mobile Management• Agent or Agentless• Advanced scheduling• Normalization• Custom inventory• Inventory history
Images can be added behind device
Images can be added behind device
© Copyright 2016 BMC Software, Inc.
COMPLIANCE• Ensure that the company is not exceeding number
of licenses purchased in order to pass audits • Block access to devices and network with
peripheral device control• Consolidate administration of multiple
end-point security solutions• Monitor compliance status against
pre-defined standardso At-a-glance customized dashboard
view of device and software complianceo Out-of-the-box templates (SCAP, PCI, etc)o Customizable alerts
• Report on power consumption and configurePower Management
© Copyright 2016 BMC Software, Inc.
SOFTWARE ASSET MANAGEMENT• Manage software licenses
o Monitor deployment, track usage, verify compliance, block unauthorized applications
• Differentiate between suites and individual applicationso Eliminate manual task of normalizing,
categorizing, typing vendor and product information
• View supported, unsupported and unidentified software
• Alert and report on out-of-compliance devices
© Copyright 2016 BMC Software, Inc.
MOBILE DEVICE MANAGEMENTManage iPhones and iPads• View detailed inventory and reports• Send commands to device
o Erase or lock deviceo Clear passcodeo Install or remove appso Install or remove profileo Update device restriction
and security information
Images can be added behind device
© Copyright 2016 BMC Software, Inc.
OS DEPLOYMENT
Images can be added behind device
• Bare metal provisioning• Wizard-driven setup• Hardware independent images• Imaging progress dashboard• Customizable PXE boot menu• Multicast and Unicast• Byte-level differential download
© Copyright 2016 BMC Software, Inc.
SOFTWARE DEPLOYMENT• Configure packages from multiple formats• Create complex deployment workflows using
action library• Schedule and target users, devices or groups• Report deployment progress• MyApps: self-service for pre-approved
software
PATCH MANAGEMENT
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• Maintain software version currency• Managed or "set it and forget it"• Operating System, Service Packs, and
Applications from major vendors• Automatic & Simultaneous Patch Distribution• Pre-tested patches
© copyright 2016 BMC Software, Inc.
REPORTING• Integrated reporting and dashboards• Out of the box templates• Schedule automated report delivery
© copyright 2016 BMC Software, Inc.
Integrations
INTEGRATIONS• Manage devices within your ITSM
solution for the service desk and through self-service portal
• Native integration with BMC FootPrints, Remedyforce & Atrium CMDB
• Comprehensive REST API for additional integrations
Our Customers
BMC CUSTOMERS
CUSTOMER RESULTS• 10% reduction in front line application
requests and drive mappings using MyApps• 30% reduction of power expenses using
operational rules• Saved close to $2M annually with automated
patching and ongoing updates• Reduced software license spend by actively
managing software license management• 6% increase in productivity• Avoided fines for non-compliance
“The power of integrating operating system deployment, with software deployment, patching, and even reporting is such a great combination.” – Nick Nelback – Universal Service Administrative Company
“BCM is our go-to product to automateclient processes.”– Ed Kraft, Charter Manufacturing
KEY TAKEAWAYS
Next steps• See it, Try it http://www.bmc.com/clientmanagement
Automating endpoint management provides proven results• Cost reduction, improved satisfaction and productivity, compliance
BMC Client Management offers some unique benefits• Native integrations, no VPN required, lightweight infrastructure,
on-premises and on demand
© Copyright 2016 BMC Software, Inc.
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond.
About BMC
BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc.
BMC – Bring IT to Life BMC digital IT transforms 82% of the Fortune 500®.
© Copyright 2016 BMC Software, Inc.