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1.The LinkedIn Story
2.The Financial Services Landscape
3.The Customer Journey
4.The LinkedIn Opportunity
5.Panel Discussion with Q & A
Agenda
Finance Connect Key Influencers
MichealDoyleAIB
E A R L I E S T A D O P T E R
MarkJohnson
Realex Payments
CatherineMoroney
AIB
RobertMulhall
AIB
M O S T P O P U L A R
M O S T C O N N E C T E D
M O S T E N D O R S E D
The world of communication is changing
P R E W E B W E B 1 . 0 W E B 2 . 0
Members companies jobs ski l ls schools knowledge
M E M B E R S
400 MillionM E M B E R U P D A T E S
2 BillionO F R E L A T I O N S H I P S
Billons
H I R E S E L LM A R K E T
How we transform companies
W O R K
LinkedIn Members have an aspirational mindset
Personal Networks
Info on friendsInfo on personal interests
Entertainment
S P E N D T I M E
Professional Networks
Career infoUpdates on brandsCurrent affairs
I N V E S T T I M E
This aspirational mindset is reflected in the content consumed on LinkedIn
BeyonceNational Corvette MuseumJosh HommeKim KardashianKanye WestKaty Perry
#OneOfMyFavoriteMoviesIs#MtSWISHMore#SelenaNeoLaunchYou Got Served#iHeart1DCzechs#thankswingman
LeadershipiPadCloud ComputingEmployee EngagementOnline AdvertisingSelf-esteemFinanceInternal CommunicationBusiness Economy
Seniority
Reaching decision makers in Ireland
3 8 0 , 0 0 0 +S E N I O R / M A N A G E R
9 4 , 0 0 0 +D I R E C T O R / V P
1 2 2 , 0 0 0 +O W N E R / P A R T N E R
1 7 , 0 0 0 +C - L E V E L E X E C S
Industry
2 1 0 , 0 0 0 +T E C H
7 0 , 0 0 0 +F I N A N C E
6 0 , 0 0 0 +M E D I C A L
5 0 , 0 0 0 +C U S O M E R G O O D S
3 9 , 0 0 0 +C O N S T R U C T I O N
Function
7 8 , 0 0 0 +S A L E S
1 0 8 , 0 0 0 +O P E R AT I O N S
5 4 , 0 0 0 +E N G I N E E R I N G
5 9 , 0 0 0 +E N T R E P R E N E U R S H I P
Change in the Financial Services Landscape
C O N S U M E R C O N F I D E N C E B R A N D T R U S T V O L A T I L E M A R K E T S
A P P E T I T E T O B O R R O WO V E R R E G U L A T I O N
IDA video
Challenges Facing FS firms
Acquire new clients
Regain trust
Lead with insight
Grow relationships
Enhancing customer service
Customers attitudes evolving
T H E S M A L L E S T B I T O F N O I S E C A N B E A M P L I F I E D …
Not only do they validate the persons credibility but the business as a whole
N E A R LY E V E R Y B U S I N E S S M E E T I N G I S P R E C E D E D O R F O L L O W E D B Y V I S I T I N G L I N K E D I N , T W I T T E R O R G O O G L E
Regain trust – Social media builds credibility
Who would you take financial advice from?
Who would you take financial advice from?
Social media has a purpose throughout each stage of the financial purchase journey
54%
47%
40%
29%
25%
Keep up-to-date with current financial trends
Gather preliminary information about financial products, policies or institutions
Seek advice/gather information to help make a financial decision
Re-evaluate a financial decision that has already been made
Recommend a financial product, policy or service
Source: Join The Dots Research, 2013
Regain trust – Social media builds credibility
W H A T A R E S M B S U S I N G S O C I A L M E D I A F O R ?
M A R K E T I N G use social media to drive business growth
L E A R N I N Guse social media for learning and deriving business insight
F I N D I N G N E W C U S T O M E R S
find it’s effective for generating leads and 91% find it’s effective for increasing awareness
F I N A N C I A L D E C I S I O N S
of small businesses use social media for finance decisions
LinkedIn drives growth in financial services
LinkedIn Partnership
M A R K W E I N B E R G E R
E Y G L O B A L C H A R I M A N
“At EY, we continually strive to build a better working world by bringing our clients the tools and services they
need in a rapidly changing business environment. Data analytics and
technology have transformed the way companies operate, and together, EY
and LinkedIn will provide organizations with leading-edge tools
to navigate those changes”
J E F F W E I N E R
L I N K E D I N C E O
“Together, we'll help companies develop deeper and more trusted customer
relationships through social and data
analytics”
R E G I N A S P R A T T
S A L E S P A R T N E R
“Sales Navigator gives us the ability to get access to buyers who we couldn’t
previously reach, and in a way that is more efficient
than simply cold-calling and hoping for a response”
Existing LinkedIn Customers in Financial services
Summary
LinkedIn is at the forefront of professional engagement across social media1
Clients are active on social media, are you?2
Enable your employees to capitalise on the LinkedIn opportunity3
“The tipping point is that magic moment when an idea, trend, or social
behaviour crosses a threshold, tips, and spreads like wildfire.”
M A L C O L M G L A D W E L L - T H E T I P P I N G P O I N T
Panel Discussion
Sharon McCooeySenior Director International OperationsLinkedIn
Robert MulhallManaging Director - Retail, Corporate & Business BankingAIB
Danielle McConvilleRegional Sales Leader UKI & NordicsLinkedIn
Conor McCabeRelationship Manager LinkedIn
Gavin KellyDirector of Consumer Banking (ROI)Bank of Ireland
Gerard ScullyDirector of International Primary MarketsIrish Stock Exchange