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Speaker NameTitle
Organization
Tweet Chats and Why You Can’t Miss these Conversations
Presented by @StuckOnSW and @DanaMLewisMarch 9, 2016
Sean Erreger, LCSW and Dana LewisStuck On Social Work and #HCSM
More About US
• Sean Erreger, LCSW (@StuckOnSW)
• Day job: mental health care management program for youth.
• I Blog about social work at www.stuckonsocialwork.wordpress.com .
• Interested in how technology is changing therapeutic alliance and
social work/counseling education.
• Co-moderator of #SPSM twitter chat (suicide prevention on social
media)
@DanaMLewis
• Most known for: Creating & moderating #hcsm
• Day job: Director, MDigitalLifefor W2O Group
• Favorite hashtags:#hcsm#DIYPS#OpenAPS#WeAreNotWaiting
Hashtag with @SweeterCherise, who moderates #DSMA
What about You?
• What is Twitter?
• I know what twitter is but what does it have to do with my
practice/org?
• We have a twitter account but not quite sure what to do with
it?
• We have a twitter account and it helps a bit.
• Twitter is awesome! it helps our reach, engagement, and
networking!
Twitter Chat 101
• Use of a twitter hashtag to gather for a specific topic/issue for a specific
amount of time (typically one hour)
• Can be weekly, bi-weekly, monthly, and one time.
• Before The Chat- know the time, hashtag and, moderating account.
• Examples
• #HCSM (Healthcare Social Media) 9pm EST moderated by @HealthSocMed
(aka @DanaMLewis )
• #SPSM (Suicide Prevention on Social Media) 10pm EST @spsmchat and
also blog at www.spsmchat.com
Twitter Chat 101- Finding a Chat
Twitter 101 - Participating
• Questions posted by the moderating account Q1, Q2, Q3..
• Use the hashtag and answer with A1, A2, A3
• Retweet those that excite you
• Reply or comment to those that you way to converse with
(don’t forget the hashtag all through out)
Twitter Chat 101
After the Chat
• Thank the Moderator
• Follow those who moved you/want further connection with
• Look for/share the curation or collection of the tweets in the
chat. Typically posted by the moderator
• Available in Symplur Transcript and/or Storify formats
• Symplur of #hcsm
• Storify – will give an example of this later in the talk..
Example of a Symplur transcript
Benefits of Twitter Chats
• “Thinking out loud”
• Thought leadership
• Exposure to different perspectives
– Patients
– HealthCareProviders (HCPs)
– Caregivers
– Media
– Organizations, Advocacy Groups, Health Systems, etc.
• Learning new things
• Networking
Benefits of Twitter Chats
• Learning from others: #BCSM study example
– >63% “strongly agreed” that #BCSM “provided a safe and
welcoming forum for support and education.”
– >80% reported an increase in overall knowledge.
– >31% revealed they would seek a second opinion or bring
additional information they had learned to their doctor’s
attention.
– 67% of patients initially reporting high or extreme anxiety
reported low or no anxiety following #BCSM participation.
Benefits of Twitter Chats
• Collaboration:
– #SXSH event organization
• Thought leadership:
– Activity toward tenure?
– Publications
– #hcsm with topics on research used for research
• Conference participation
Twitter Chats Can Tell a story…
Twitter Chats Can Tell a story ..
• This Segment of the discussion charged up the discussion on
the twitter feed…
#SPSM chat on BPD
#SPSM on BPD
#SPSM Chat on BPD
Collaborations
• Lead to a sidebar conversation and article with Dr. Jonathan
Singer (aka @SocWorkPodcast) about Stigmatizing
Language and Suicide for New Social Worker Magazine
• Caught the Attention of NASW (National Association of Social
Workers)
Twitter Chats can Build Community
The #BCSM “Batsignal”
The #BCSM “Batsignal”
The #BCSM “Batsignal”
The #BCSM “Batsignal”
Twitter Communities can Provide Asynchronous
Conversations
• Conversations of about resources/supports often continue
well after the chat
• Can do the same for professional resources and
collaborations
Starting your own chat, part 1
• Think through why
• Do you have enough to talk about to do so once, once a month, or
once a week?
– Think about the work required to promote, prep, and moderate
the chat for each of those scenarios
– What happens if you’re busy during a chat? Guest moderator, or
cancel?
• Pick a short, easy-to-distinguish hashtag
• Pick a date and time
• Need a website, or not?
– How will you point people to basic info about the chat?
Starting your own chat, part 2
• Decide if you will always moderator, or if you’ll share moderation duties
– Decide to create a moderator account, or use your own
• Decide how your chat will be run
– How will you identify and pick topics for each chat?
– What are the rules?
– How will you capture/curate content after the chat?
• Publicize your chat
• Host your first chat, and keep learning as you go!
@DanaMLewis key takeaways:
• Look before you leap: seek to understand the tone, style of the chat before jumping in
• Avoid self-promotion
• Moderating chats is a lot of work; often there is an existing chat to meet your needs.
• Community is the best part of chats! You’ll be surprised about the strong interdisciplinary relationships you can build
@StuckonSW Key Takeaways
• Twitter Chats are a great way to increase your reach, network
with others and develop potential collaborations
• They are often rich with resources that could assist you or
your agency.
• Full of multi-disciplinary perspectives to learn from
• The conversation can continue well beyond the chat.
Questions??
• Feel free to keep the conversation going tweet at
@StuckOnSW or @DanaMLewis
• Join Us Sunday Evenings
#HCSM Chat - 9pm EST
#SPSM Chat – 10pm EST
Helpful Links/References
• How to Participate in a Live Twitter Chat: Tips for Social Worker By Laurel Hitchcock
http://www.laureliversonhitchcock.org/2015/01/08/how-to-participate-in-a-live-twitter-chat-tips-for-social-workers/
• Symplur Healthcare Hashtags Project: http://www.symplur.com/healthcare-hashtags/
• Example of #HCSM symplur transcript:
http://embed.symplur.com/twitter/transcript?hashtag=hcsm&fdate=02%2F07%2F2016&shour=18&smin=00&tdate=0
2%2F07%2F2016&thour=19&tmin=15
• Suicide Prevention on Social Media blog: www.spsmchat.org
• Macro Social Work Tweet Chat blog: www.macrosw.com
• My blog about #SPSM chat about Borderline Personality: http://wp.me/p4sjb2-GT
• The full storify of the #BCSM bat signal: https://storify.com/itsthebunk/saved-by-the-bcsm-batsignal-the-power-of-
community
• Study about #BCSM increasing knowledge and decreasing anxiety: http://bcsm.org/bcsm-focus-of-recently-
published-study-on-social-media-and-breast-cancer/