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Human + AI cloud based engagement tool to meet the challenge of Customer Social Messaging
Bertrand Stephann CEO
ex CEO of Allocinéand Auféminin
Valérie Henderson COO
former VP Morgan Stanley
Charles Doxuan CMO
ex Managing Partner TribalDDB, Razorfish
Mathieu Lacage CTO
ex INRIA engineerPhD Computer Science
Guillaume Schwetterlé Head of Sales
ex Sales Director Netwave, NetAffiliation
FANTASTIC TEAM !
Millennials : 67 text messages each day with friends and family5x more time on messaging than phone calls
TOMORROW’S CUSTOMERS
15’38%
SOLVING A GROWING PROBLEM
2016: 38% of the tweets sent by customers to brands were left
UNANSWERED
Facebook 2017:“Very Responsive Brand” badge :
respond to 90% of msgs < 15’+74%/quarter
MSGS GROWTH RATE ON FACEBOOK IN 2016
No message or mention unanswered
100%Employees
ExpertsCustomer Care
ServiceCommunity Managers
Online Sales ForceA A A
Alcméon Cloud Frontline Platform Facebook, Twitter, Instagram, Messenger
WITH ALCMÉON AS A FRONTLINE SOLUTION
No message or mention unanswered
100%Employees
ExpertsCustomer Care
ServiceCommunity Managers
Online Sales ForceA A A
Alcméon Cloud Frontline Platform Facebook, Twitter, Instagram, Messenger
2x
MassiveProductivity
Gain
30%
Higher Customer
Satisfaction & Commercial
Leads
OPPORTUNITIES & ROI
2016
2015
R&D Product Launch
Acceleration
ALCMÉON’S TIMELINE
2017Quick
RepliesPlug your
Bots
1st Auto Response
Lead Generator
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