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October 2014. Data collected in April 2014 A detailed analysis on BlaBlaCar ride-sharing users Andrea Paraboschi Elena Casprini Alberto Di Minin For complete data, please contact the authors For contact and information: [email protected]

A detailed analysis on BlaBlaCar ride-sharing users

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Page 1: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

A detailed analysis on BlaBlaCar ride-sharing users

Andrea Paraboschi Elena Casprini Alberto Di Minin

For complete data, please contact the authors

For contact and information: [email protected]

Page 2: A detailed analysis on BlaBlaCar ride-sharing users

21%

7%

54%

What are they doing? (most represented categories)

Age (average age: 31 years-old)

Blue/White Collars

Students

Soldiers

WORKING

NOTWORKING

24.000€

Average yearly stipend of workers

October 2014. Data collected in April 2014

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 3: A detailed analysis on BlaBlaCar ride-sharing users

Where do they live? Why do they travel?

October 2014. Data collected in April 2014

60% North

28% Center

12% South

21% LOMBARDIA

LEISURE

BUSINESS

Prevalent reason: “To go back home” 42%

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 4: A detailed analysis on BlaBlaCar ride-sharing users

ALWAYS-ON

Internet usage Smartphone?

October 2014. Data collected in April 2014

YES + BBC App

NO

SOME DAYS PER WEEK

NO

YES no APP

eShopping categories

NO

eShopping

YESNO

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 5: A detailed analysis on BlaBlaCar ride-sharing users

ALWAYS-ON

When did they join the platform?

A detailed analysis on ride-sharing users

October 2014. Data collected in April 2014

YES + BBC App

YES no APP

How did they know about BlaBlaCar?

DIGITAL ADVERTISING

WoM

OTHER ADS

For complete data, please contact the authors

Page 6: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

DRIVERS

PASSENGERS

DRIVERS AND

PASSENGERS

A detailed analysis on ride-sharing users

Active users’ segmentation

For complete data, please contact the authors

Page 7: A detailed analysis on BlaBlaCar ride-sharing users

Drivers Passengers Drivers and Passengers

ALWAYS-ON

Usage (single trips)

October 2014. Data collected in April 2014

Usage (user typology)

WoM

83%

89%

77% 17%11%23%

A detailed analysis on ride-sharing users

Heavy users do at least 3 rides per month

For complete data, please contact the authors

Page 8: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

Passengers

Why do they use BlaBlaCar?

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 9: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

Passengers

Important factors that influence the choice of a ride

WANT TO TRY

AS DRIVER

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 10: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

Drivers

Why do they use BlaBlaCar?

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 11: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

Drivers

Important factors that influence the acceptance of a passenger

WANT TO TRY

AS PASSENGER

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 12: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

Drivers

Average number of seats requests per offered ride

Frequency of full seat allocation

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 13: A detailed analysis on BlaBlaCar ride-sharing users

October 2014. Data collected in April 2014

Drivers

Cars

AVERAGE CAR AGE 3-5 YEARS

OF TOTAL RIDES ARE TWO WAY70%

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 14: A detailed analysis on BlaBlaCar ride-sharing users

Did users travel abroad with BlaBlaCar?

October 2014. Data collected in April 2014

YES

NOYES

NO

Would they like to do it?

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 15: A detailed analysis on BlaBlaCar ride-sharing users

ALWAYS-ON

October 2014. Data collected in April 2014

93% OF USERS

LEAVE A FEEDBACK AFTER THE RIDE

(very often or always)

SUGGEST BLABLACAR TO OTHER PEOPLE99%

DECLARE THAT BLABLACAR IS ADVANTAGEOUS

99%

WOULD TRAVEL LESS WITHOUT

BLABLACAR

29%

A detailed analysis on ride-sharing users

For complete data, please contact the authors

Page 16: A detailed analysis on BlaBlaCar ride-sharing users

For complete data, please contact the authorsOctober 2014. Data collected in April 2014

The authors

Andrea Paraboschi Elena Casprini Alberto Di MininElena is a Post-doc Fellow at Istituto di

Management, Scuola Superiore Sant’Anna (Pisa,

Italy). She was a Ph.D. Fellow in Management at

Scuola Superiore Sant’Anna (Pisa, Italy) and a

Visiting Ph.D. Student at Cass Business School

(London, UK). Her research interests focus on

understanding how companies may innovate their

business model(s). In particular, she is looking at

how manufacturing companies are introducing

service-oriented business models, how the open

innovation paradigm affects business model

innovation, and the role of technology in

enabling business model innovation. She has

published in international as well as national

journals and she is currently involved as teaching

assistant in undergraduate and master courses.

Alberto is Assistant Professor of Management at

Scuola Superiore Sant’Anna, and Research

Fellow with the Berkeley Roundtable on the

In te rna t iona l Economy. His r e sea rch ,

publications and teaching deal with the

appropriation of innovation. He focuses on open

innovation, new business model, technology

transfer, intellectual property and R&D

management. He received a Ph.D. from the

University of California, Berkeley. Since 2012

Alberto is the Italian Country Associate of Intel

Business Challenge. With Intel he coordinated

the course High Tech Business Venturing,

organized in parallel in five universities across

Europe.

Andrea is PhD candidate at the Istituto di

Management at Scuola Superiore Sant'Anna in

Pisa and he is currently visiting Ph.D. student at

Massachusetts Institute of Technology (MIT) in

Cambridge, MA. His research activities are

focused on ICT and TELCO Innovation and

Business Modeling. Andrea previously worked

for Vodafone Italy in Milan headquarters as

Marketing Specialist and at Technicolor in Rome

as post-production engineer. He holds a Bachelor

and Master's Degree in Cinema and Media

Engineering from Politecnico di Torino, an Alta

Scuola Politecnica Diploma and a II level

Masters Degree in Management of Innovation

from Scuola Superiore Sant'Anna. Andrea is an

Ambassador user on BlaBlaCar, he joined the

platform in 2011.

A detailed analysis on ride-sharing users