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Do you own or manage a retail establishment like a bar, pub, restaurant or store? Would you like to know what your customers really think about you? More importantly, would you like to help your customers in an easier way? Roomvine is a tool which can help you with these problems. Contact us at [email protected] for queries or to request a sticker for your venue.
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ROOMVINEA new way to interact with your customers
Venue Booklet
Roomvine is a must-have to for any retail business
• Roomvine is a unique venue-based chat application on which users anonymously chat with other people physically present at the same venue
• Users of Roomvine can use it to:
• Get advice and suggestions from fellow customers
• Get help from the venue’s management or give anonymous feedback
• Explore conversations with people there
• Share real-time pictures of the venue ambiance
• Plus, anyone from all over the world can observe what’s happening in your store/venue in real time, joining your establishment’s happenings in spirit
Do you face any of these retail problems?
• Comment cards and suggestion boxes don’t give you meaningful feedback
• People are too polite to give negative feedback in person
• No elegant way to give information to all your in-store customers at once
• Promos and important information displayed in store are often overlooked
• You can’t be with all your customers at once. There is always someone who needs help who can’t find an attendant
• No way for store attendants to give answers to simple questions without leaving their station
Common customer experience problems faced by retail businesses
Inability to get accurate feedback Low customer engagement Ignored customers
Roomvine can solve your problems
Roomvine is a fresh, new way for retail and customer facing businesses to observe, interact with and get feedback from their in-store customers
Be heard by in-store customers by broadcasting messages
Listen to what customers are thinking and talking about
Be informed about how customers are rating your venue’s current atmosphere
Assist in-store customers quickly through your smartphones
What you can do on Roomvine
Be heard by your in-store customers
On Roomvine you or your employees can communicate important information and announcements to all your in-store customers at once through your smartphone
Send highlighted messages to your venue’s chat-room
Set your venue’s status with important Information or promotions
Increase your in-store engagement!
Assist and talk to customers on a one-to-one level
Simple chat interface to talk to your in-store customers
All identities are anonymous so customers feel comfortable discussing their issues openly
No more angry, unattended customers!
You can’t be everywhere at once and customers hate waiting for help. Watch out for customers who need assistance and help them out through your smartphone
Listen to what your customers are talking about now
Understand your customers’ psyche and preferences
Listen to your customers’ uninhibited feedback about you
The most honest feedback is what customers say about you to each other. Its better than any feedback from a comment or suggestion card :)
Be informed about how you are perceived
See how “hot” your place is right now (ratings from last 8 hours) as well as your all time score
See demographics of engaged customers in your store
Customers anonymously rate how much they are enjoying your venue right now. This is a signal for others nearby that your venue is “happening”. Stay informed about how they truly rate you.
All types of businesses are already loving Roomvine! Let us know what you like about it.
“I love being able to tell everyone at once about our new
dishes by setting a banner status”
- Restaurant Owner
“I can save time and answer simple customers questions on which isle to find what without
leaving my desk”- Retail Store Manager
“Its entertaining to hear what customers randomly talk about
in the middle of the night :)”- Pub Manager
“It’s a fun way to take music requests and to collectively share
pictures of the party”- Event Manager
“I like talking to at least one customer a day about their experience. They talk more
candidly when its anonymous”- Boutique Shoe Shop Owner
Getting started is super simple
Step 1:Claim your venue so we can verify and grant you admin privileges for your venue.
Email us at [email protected]
Step 2:Engage your in-store customers by putting up sleek Roomvine stickers
and signs at your entrance
Step 3:Download the app for
your iPhone or Android device. Log in and you
are good to go!
There is nothing more important than knowing what is on your customers’ minds – We can help you do that!
"Get Closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.“
Steve Jobs, Co-Founder, CEO and Chairman, Apple
Email us at [email protected] to get started!
