Why SMEs Should Hire Remote Customer Care

Executives?

Customer care executive services—an overview

Companies that prioritize the customer experience generate 60% higher profits than their competitors.

Customer care services are as integral to customer retention in a business as marketing and sales teams. Good customer care requires substantial investment in terms of training, time tools, and resources.

Does it make sense for SMEs to hire remote customer care executives (CCEs)?

Remote staffing improves focus on core business functions

Customer care is a complex function involving troubleshooting complaints, queries, and requires support and information requests to be resolved in real time.

For SMEs, hiring remote CCEs saves businesses from investing time and resources on a non-core area and instead focus on strategic functions.

Access the latest infrastructure support

Effective customer care services require strong infrastructure and communication support, particularly for functions such as verification, sales, online merchant card services etc.

Providers allow SMEs to avail the benefit of seamless IT and infrastructural support and administrative services along with their virtual employees, without making any extra spend.

Tap a talented and skilled workforce

Customer care needs specific skills including:

Fluency and accent-neutralizationCommunication skillsCultural sensitizationAdministrative supportCalendar managementSecretarial and research services

Remote service providers ensure that the professionals in their database are intensely trained and exposed before becoming operational; it is the backbone of their business.

Enjoy cost-effective service

Hiring remote customer care professionals allow SMEs competitive rates because of labor arbitrage across different countries.

The average annual salary of a customer care professional in the US is around $ 37,000 while their Indian or Philippines counterpart would cost a fraction of the cost.

VirtualEmployee.com—a leading service provider for remote customer care executives

VirtualEmployee.com is a remote staffing platform in India providing dedicated customer care executives to SMEs.Virtual Employee can add value to your customer care functions by offering:

Skilled and experienced employees exclusively devoted to your organizationInternational customer care exposure in various industries Experience in managing customers care across a range of functions Expertise to provide feedback/suggestions on product or service improvement

Tie up with VirtualEmployee.com remote customer care executives to retain and grow your customer

base.

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