Golden Hospitality Services Pvt. Ltd.Training Program

About the Company

Golden Hospitality Services Pvt. Ltd. was founded in June 2005 by Mrs. Priyanka Chande with a

Pan India Presence

GHSPL is a Sister Company of CIS Bureaus Facility Services Pvt. Ltd.

was founded in 1986 by Mr. K N Pimple

As an ISO 9001:2008 & 14001:2004 Facility Management Company

Head Quarter in Mumbai

All-India presence with 12 Regional Offices and 60+ Branch Offices

Associated with and serving over 500 Clients at nearly 100 locations across India

Our employee strengths of more than 15,000 Skilled, Semi - Skilled & unskilled staff across the

country

Company Hierarchy

Director

General Manager

Head Business and Operations ( Pan India )

Manager Operation & Business

Asst. Manager Operations

Operation Executive

Manager Training & Quality

Grooming StandardGrooming Standards For Men 

Hair: Conservative And Well Maintained, Short Neatly Cut 1. Should Not Fall On Forehead, Touch The Ears Or Touch The Collars. 2. Neatly Combed, Not Oily, Not Premed. 3. Only Conservative Hairstyle Permitted. 4. Moustaches Neatly Trimmed. 5. Should Not Cover Upper Lip. 6. Face Clean Shaved 7. Beards Only Permitted As Part Of Religious Sentiments. 

Nails: Trimmed And Well Maintained 1. Clean And Dirt Free. 2. No Nicotine, Carbon Or Ink Stains On The Fingers. 

Ornaments 1. Only One Simple Ring On Any One Hand 2. No Bracelets Or Bands (Excepts For Religious Reasons) 3. Watches Should Be Conservative And Not Flashy Or Too Large. 4. Leather Strap Should Either Be Black, Brown Or Tan 5. Metallic Strap Should Be Gold Or Silver 

Grooming StandardGrooming Standards For Ladies 

Hair: Should Be Neat, Well Styled And Should Appear Professional 1. Hair Should Be Trimmed Regularly, Neatly Combed And In Place Always. 2. Shoulder Length Hair Should Be Neatly Pinned To Keep Away From Face. 4. The Bun Must Be Secured At The Back , The Nape With A Black Net.5. Do Not Use Coloured / Plastic Bands. 6. Hair Should Be Clean, Non- Greasy, Free Of Oil, Colour And Streaking. 

Finger Nails: Well Maintained And Clean 1. Neatly Cut , Shaped And Clean 2. Excessively Long Nails Are Not Allowed. 

Jewellery : Conservative And Elegant 1. Only One Ring On Each Hand2. Watches Should Be Conservative And Not Flashy Or Too Large. 3. Only One Set Of Earrings 

Makeup: Simple And Basic Make- Up 1. Eye Shadow To Be Subtle And Not Too Loud 2. Eyeliner To Be Thin, Straight And Applied Neatly 

Uniform

The Uniform must be in accordance with our Uniform Specification. The uniform should always be cleaned And well ironed.

Shirts must be well laundered, with clean collar and cuffs. Trousers should be well ironed, with a sharp center crease. Thelength of trouser must cover the shoe.

Uniform Shirt must be outside while on duty or in workpremises.

Socks To Match The Colour Of The Shoes Or Trousers. It should be changed daily.

The Belt is an essential. The colour should be black and the buckles should have simple and conservative look.

Undergarments must be changed daily to maintain body cleanliness and personal hygiene.

Shoes must be black in colour and as per the uniform specification of the company.

  Basic Etiquettes 

Speak Softly & Politely

Do not use slang, abusive language Do not speak poorly about staff Do not huddle together in groups Greet our Client, Seniors & Colleagues with warmth and smile

Body LanguageGood Posture

1. Stance Should Be Erect With Hands Side By Side2. Legs Should Be Straight4. Shoulders Should Be Hold Back5. Weight Should Be Just Forward Or Centre6. Head Would Be Held High7. Movements & Gestures Do Not Annoy Others

Points To Remember 

1. Stand Erect2. While Standing Throw Your Shoulder High And Hold Your Head Up3. Keep Your Chin Up4. Always Make Eye Contact5. Smile6. Never Walk In A Hurried Manner7. Do Not Be IN Very Close Physical Contact 8. Do Not Appear Rest Less9. Keep Your Hands Of Your Head And Face

TASKI CLEANING AGENTS

Material Usage

TASKI R1: Bathroom cleaner and SanitizerArea to be cleaned:All bathroom surfaces, sink, tub, tiles, floors and fittingsDilution:For cleaning : 20 ml in 1 ltr waterFor sanitizing : 50 ml in 1 ltr waterUsing:Sparay directly on the surface to be cleanedLeave for 2 secondsScrub if necessary and wipe surface with clean and dry clothReplace cloth regularly

TASKI R2: All purpose cleaning agentArea to be cleaned:All types of floor and wallsDilution:Normal soiling : 20 - 40 ml in 1 ltr waterHeavy soiling : 50 ml in 1 ltr waterUsing:Floor cleaner for glass and floor like Italian, marble can be used for wet mopping as well as scrubbing with a machine.Wet moping solution to be taken in bucket/mop trolleyRinse the mop frequentlyAlternatively use scrubbing machine and pickup direct solution using a wet vacuum cleaner

TASKI R3: Glass cleanerArea to be cleaned:Window mirrors, glass display casesDilution:20 – 50 ml in 1 ltr water for cleaning all types of glasses and mirrorsUsing:Spray directly on a dry clean clothApply to the surface and wipe with a clean dry lint free clothReplace cloth regularlyBuffing dry

TASKI R4: Furniture polishArea to be cleaned:All wooden floors and furnishingsDilution:Ready to useUsing:Shake the bottle well before useSpray on the soft dry clothApply to surface evenly and start buffingBuffed the floor / surface to high shine

Material Usage

TASKI R5: Air freshenerArea to be cleaned:Offices. Corridors, washroomsDilution:Ready to useUsing:Do not spray directly on the floorSpray upward into the center of the room as required

TASKI R6: Toilet bowl cleanerArea to be cleaned:Toilet bowls and urinalsDilution:Ready to useUsing:Heavy duty toilet bowl and urinal cleanerDo not use on stainless steel, enamel, marble and tilesFlush around bowl specially around rim and bowl waterlineDirect nozzle under toilet rim and evenly over the surfacesLeave for 5 – 10 min.Flush toiletPush water level down with toilet brush

TASKI R7: For removal of oil and greaseArea to be cleaned:Oil stained floorDilution:Normal soiling : 20 - 40 ml in 1 ltr waterHeavy soiling : 50 ml in 1 ltr waterUsing:For wet mopping, take solution, bucket and mopRinse the mop frequentlyAlternatively use scrubbing machine

TASKI R9: Removal of hard stains from Bathroom Walls and FittingsDilution:50 - 100ml in 1 ltr water, as per the stain requirementUsing:Prevent scale dirt on wall fittingsSpray directly on the surface to be cleanedLeave for 20 secScrub and drain plain waterWipe surface and polish all metal surfaces with clean clothReplace cloth regularly

Types of DustersDifferent Types of Cleaning Cloths and their uses in housekeepingThere are different variety of cloths which are used in the housekeeping department for performing various cleaning activities like wet and dry cleaning by the housekeeping staff.For efficient and correct usage of these cleaning cloths same should be colour-coded and also the staff need to be well trained on selecting and using different type of cloths for specific type of cleaning.

Red Check Duster

* Sanitary Fittings & Washroom Cleaning

Blue Check Duster

* General Cleaning

Green Check Duster

* Cafeteria & Kitchen Cleaning

Red Strip Glass Duster

* Washroom Glass Cleaning

Blue Strip Glass Duster

*General Glass Cleaning

Yellow Duster

* Cleaning

Micro Fibre Duster

* Glass Cleaning

Manual Cleaning Tools and Equipment's

Dry Mop Caddy

DustbinGlass Cleaning Kit

Wringer TrolleyWet Mop

Micro Fibre Mop

Mechanized Cleaning

Single Disk

Sweeping Machine

Wet & Dry Vacuum

Auto Scrubber

Dry Vacuum

High Pressure Jet