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Centre for Assessment Ltd, Churchgate House, 56 Oxford Street, Manchester, M1 6EUt: 0161 237 4080 f: 0161 875 2236 e: [email protected] w: www.centreforassessment.co.uk
Customer Service Excellence Champions Training
Aiming to bring professional high level customer service
concepts into common practice, Customer Service
Excellence builds a picture of your organisation and how
focused it truly is, challenging you to look afresh at your
organisation from the perspective of the customer.
THE FRAMEWORK:
1. Customer Insight
2. Culture of Organisation
3. Information & Access
4. Delivery
5. Timeliness & Quality of Service
•Win new business & retain existing customers.
•Enhance customer service & experience.
•Improve efficiency & control costs.
•Differentiate from your competitors.
PROVEN TO:
WORKSHOP DETAILS:Manchester: 2nd July & 30th Nov 2015London: 27th April & 25th Sept 2015
PRICE: £295 + VAT per person
WHO SHOULD ATTEND:-Anyone wishing to become an Advisorfor Customer Service Excellence.-Internal personnel responsible forimplementation and maintenance ofCustomer Service Excellence.
TO BOOKComplete and return the booking formby email or post to the address at the bottom of this page.
NAME
ORGANISATION
TELEPHONE
DATE ATTENDING
ADDRESS
SIGNATURE
DATE
