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“A collection agency patients actually like”

®

Providers slammed by high deductibles

• High deductibles play havoc with cash flow & recoveries.

• Patients can’t afford high deductibles.

• Patients postpone elective procedures ‘til deductibles met.

• Providers seeing bad debt increases of up to 100%

• Must strategically manage new “class” of insured self-pay.

How providers manage patients with high deductibles

• Require payment in advance when possible.

• Meticulously work patient receivables.

• Utilize two or more collection agencies to create competition &

maximize recoveries

• Hire a patient sensitive secondary collection agency for additional

recoveries.

• Compassionate Collections® (SENSITIVE)

• Won’t get provider in trouble (SAFE)

• Protect patient data (SECURE)

• Not aggressive collections (EFFECTIVE)

AmSher uses sensitivity to collect after primary agencies

Compassionate Collections® (SENSITIVE)

• Collectors incentivized for positive feedback from patients.

• AmSher website is filled with patient testimonials.

• Martin Sher, co-CEO of AmSher & past President ACA, authored

Collector’s Pledge. (Signed by collectors all over the world)

Won’t get you in trouble (SAFE)

• Extensive training

• Employee HIPAA & FDCPA annual testing & certification

• Live call monitoring

• Calls recorded

• Voice analytics integration (VAI)—software monitors collector’s

speech & tone for training and compliance

Protect patient data (SECURE)

• SSAE 16, SOC 1, Type 1 Certification (Previously SAS 70)

• PCI DSS Compliant

• Two locations to insure continuity of collection during local or

regional outages

• Annual employee HIPAA & FDCPA certification (company-wide

privacy)

• Nationally licensed

Collect difficult accounts with sensitivity (Effective)

Behavioral & historical scoring

State of the art dialing platform

Voice analytics integration (VAI) monitors calls electronically

Patients pay online or by phone

Employee continuity (Average tenure 6 years)

Legal strategy (optional)

I believe every person has worth as an individual.

I believe every person should be treated with dignity and respect.

I will make it my personal responsibility to help consumers find ways to pay their just debts.

I will be professional and ethical.

I commit to honoring this pledge.

--Author, Martin Sher, Co-CEO of AmSher, & past President of American Collectors

Association International (ACA)

Hundreds of thousands of collectors all over the world have signed this pledge – which

originated with AmSher

Collector’s Pledge

It’s Official: AmSher owns “Compassionate Collections®”

How Hospitals Can Compassionately Collect Millions of Extra Dollars from their Patients

CFPB Collection Rules On the Way: 5 Critical Areas Hospitals Should Examine

Medical Debt’s Need for a Compassionate Touch

Most COMPASSIONATE Collection Agency Headquartered in COMPASSIONATELY

Ranked City

Sample informational & educational blogs

Contact David Sher, Co-CEO, AmSher

Cell: 205-222-7775

dsher@amsher.com

www.AmSher.com

We help & educate our clients and patients

• Creditor’s blog

• AmSher Facebook

• AmSher LinkedIn

• AmSher Twitter

• Debtor/Patient blog: (Skinny and Debt Free)