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A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

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Page 1: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors
Page 2: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

mind map

Page 3: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

TARGET (WHO LIVES IN DERGANO)

immigrants childrenstudents/workers pets' ownersfamilies elderly

pets' owners

Page 4: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

DATA FROM FIELD RESEARCH (ON DAILY WALKING)how

82%

walk

12%

skate bicycle

37%

public transportation

60%

when70%

afternoon

90%

morning

12%

night lunch time

50%

77%

shoppingbags

with

sportequipment

50%

school/workstuff

67%

dogs

42%

push chair

33%

where77%

parks

77%

shops

79%

office

22 %

church

12%

associations

40%

bar

48%

schoollibrary

42%

why70%

shopping

79%

work

40%

known culturehistory

12%

art study

60%

meet relatives

66%

meet friends

50%

sport

50%

Page 5: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

Stairway Stories

Run HomeOnline guide to

US neighborhoodsWar Gastronomy:

Velopresso

Meet the people out from their houses

New Public Sites

Highlight the historical side

Using pictures

Let the people know about “La Scala” warehouse

use this space Highlight the historical sideTake care of the green areas:

cleanliness and children safety

Definitely add more “green” to the area with the neighbors

Merge the different culturesor do something to reach

people to live in community

with the neighbors

Let me paint the floor! Food exchange

case studies ABOUT WALKING

Page 6: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

via BaldinucciStazione

via Durando

via Candiani

viale Jenner

via Bovisasca

via Imbriani

via Minzoni

via Guerzoni

dergano SPOT OF INTERESTS

Page 7: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

WhaT if....

People in Dergano become the Walking Warriors?

Page 8: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

monetary

material

information

FLOWS

ACTORS/STAKEHOLDERS

Gyms inDergano

WALKING WARRIORS

students elderly workers families

personaltrainers

adds team

Council of Zona 9

T-shirts providers

WALKING

WARRIOR

web team

app

ExternalProviders

Page 9: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

EXPERIENCE: STORYBOARDWHAT IS GOINGTO HAPPEN...?

DO YOU KNOWWHO ARE THEWALKING WARRIOR?

NO, WHO ARE? THANK YOU

I WILL BOOKTHE 21st NOVEMBERTHE HARD LEVEL!

IT WAS SO COOL,I WILL BOOK AGAIN

HERE ISYOURTOOLKIT

DO YOU WANNABE A WALKINGWARRIOR?

Page 10: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

SERVICE STRATEGY

SERVICE STRATEGY

Create benefits for people(healthy, social, identity..)

“Collateral” EffectBeing a warrior can change yourperception of Dergano

AppealingStrong Identity

explore the neighborhood

live the parks /streets

share activities

be proud of being part of the group

change habits(live bad weather conditions)

professional work out program

small fee

save time

Perceive the neighborhood life

Be a warrior

Page 11: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

WhaT if....

People in Dergano become the Walking Warriors?

offer

TANGIBLE

WALKINGWARRIORS

toolkit

phoneapp

bracelet

T-shirt

raincoat

SPONTANEOUSIMPROVEMENTS

SOCIAL

websiteaccount

exercise programme

socializehealthierlifestyle

be part of a group

shareexperiences

create acommunity

inside the city

enjoy theneighborhood

explore and get to know

the area

take care ofthe cleanliness

of the streets

turn bad weather conditions

into opportunities

personal trainer advices

save money

save time WALKING

WARRIOR

WALKING WARRIOR

app

walking

warrior

toolkit

ww

Page 12: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

SERVICE STRATEGY

50 euros - per person - per year!

Discounts for families (4 x 150 euros) free for “under 8”!!!

WALKING

WARRIORWALKING WARRIOR

app

walking

warrior

toolkit

walking

warrior

toolkit

ww

+ - toolkit

web development and manteinence

trainers

advertisment

programme

app

membership bracelet

T/shirt

Rain coat

INCOMES COSTS

Page 13: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

How many users do we need?

1st year 500 members

2nd year 1000 members 3rd year 2000 members

The business could be REPLIED

Maybe NO PROFIT in thefirst two years..

FEASIBLE >2000 members per year

SERVICE STRATEGY

Page 14: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

GREEN areaS IN THE NEIGHBORHOOD

via Imbonativia Baldinucci

Stazione

via Durando

via Candiani

viale Jenner

via Bovisasca

via Imbriani

via Minzoni via Tartini

via Guerzoni

GREEN AREAS

20 HOURS GYM

Page 15: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

IS IT A SAFE AREA? pollution inTENSITY

via Imbonati

viale Jenner

via Minzoni via Tartini

via Guerzoni

Page 16: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

viale Jenner

pollution in the area

IQA General marker

CO2Carbon Monoxide

NO2Nitrogen Dioxide

O3Ozone

Thin dusts

Medium danger

Normal

Excellent

lamiaaria.it

Page 17: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

meeting points

via Imbonativia Baldinucci

Stazione

via Durando

via Candiani

viale Jenner

via Bovisasca

via Imbriani

via Minzoni via Tartini

via Guerzoni

MEETING POINTS

Page 18: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

journey map

INFORMATIONSGETTING TO KNOW IT

instructors

user 1

user 2

SERVICE

check

POST SERVICE

guerilla

poster

space interventions

info point

online

social networks

info point

word of mouth

try

bookbuy

stop

timedaylevelplace

case accepted

phone operator

physical

do not attend

if there are not enough people,move the lesson to another day

attend

go to the meeting point

reward

advices from instructors

feedbacks

word of mouth

check-in

follow instructorand signals

stretching phase

physical

evaluation

previous cancellation (12 h)

cancellation punishment

book for another day

online

physical

create yourcharacter

online

app

like

dislike

Page 19: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

treadmill vs running

TREADMILL WALKING OUTDOOR

Few machines (few places)

Expensive

Fake environment

You’re walking/running to nowhere

Just in the gym

“Hamster” effect

No limitation (many people)

Cheaper

Real environment

You’re walking/running to somewhere

Everywhere

Live and discover the neighborhood

Page 20: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

PROFESSIONALASSISTED SERVICE

CLOSE TO YOUR HOUSE

MUCH CHEAPERTHAN THE GYM EXPLORE

DERGANO’SGEOGRAPHY

RUN IN A REALPLACE (NOTAPIS NOVLANTEFFECT)

EMOTIONALCONNECTION

OWNERSHIPWITH THE PLACE(PROUD OF IT)

SENSE OFCOMMUNITY

STONG IDENTITYOF AREA & INHABITANTS

SHAREEXPERIENCE

MEET YOURNEIGHBORS

FEEL SAFEWHILE DOINGA GROUPACTIVITY

URBAN IMPROVEMENT

HEALTHYLIFESTYLE

EDUCATION(DON’T GIVE UP)

CHANGEBEHAVIORS

ENCOURAGEDBY THE PARTNER

NOT WALKINGALONE ANY MORE

MORE URBANIDENTITY

IMPROVE YOURLEVEL(FROMEASY TO HARD)

SOCIO-CUOTURE

treadmill vs running

Page 21: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

VIDEOGAME APPROACH

Change personal trainer Roadsigns on paths Unlock new paths!

Compete with your friendsNew group, new friends Self-motivation

UNLOCKED PATH!

NEXT PATH TO UNLOCK!

NEW TRAINER

!!!

MEETING POINT

BYE BYE

WELCOME!

Discover special event

Explore the area

...!!!

*%$#!

you’re the best!

physICal approach

Page 22: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

VIDEOGAME APPROACH

Change personal trainer Roadsigns on paths Unlock new paths!

Compete with your friendsNew group, new friends Self-motivation

UNLOCKED PATH!

NEXT PATH TO UNLOCK!

NEW TRAINER

!!!

MEETING POINT

BYE BYE

WELCOME!

Discover special event

Explore the area

...!!!

*%$#!

you’re the best!

physICal approach

Page 23: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

ONLINE approach

Create your avatar Check your improvement Receive personal advices

Compete online (score)Campaigns Build a network Play everywhere/everywhen

LEVEL UP

RESISTANCE

SPEED

UNLOCKED PATHS

HEALTHY LIFESTYLE

FOOD

TRANSPORTATION

HOME EXERCISE

Explore...

Take pictures

Run with your friends

high score!

*%$#!

VIDEOGAME APPROACH

Page 24: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

LEVELS FOR THE PROGRAMME

EASY MEDIUM HARD

Page 25: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

how to make people come back?

SEASONAL PATHS NEW WALKING PATHS CHECK YOUR PROFILE

EMOTIONAL LINK WITH THE GROUPVIDEOGAME APPROACH

+

DISCOVER THE NEIGHBORHOOD

Page 26: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

TEAM MEMBERS

Page 27: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

WALKING WARRIORS

Page 28: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

WALKING WARRIORS

Page 29: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

APP

Page 30: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

WEBSITE

SIGN UP LOG IN

Page 31: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

play! players feedbacksavatar

[email protected] [email protected]

eventsabout shopeventsabout shop

Page 32: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

f in vFOLLOW AND LIKE

f in vFOLLOW US

E-MAIL [email protected]

TEL +39 3895063559

GOMAIL.COM GOMAIL.COM

BECOMING

WALKING WARRIOR

LET’S START

how to play

DOWNLOAD

app

eventsabout shop

f in vFOLLOW AND LIKE

f in vFOLLOW US

E-MAIL [email protected]

TEL +39 3895063559

GOMAIL.COM GOMAIL.COM

eventsabout shop

Page 33: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

eventsabout shopabout shop

f in vFOLLOW AND LIKE

f in vFOLLOW US

E-MAIL [email protected]

TEL +39 3895063559

GOMAIL.COM GOMAIL.COMf in v

FOLLOW AND LIKE

f in vFOLLOW US

E-MAIL [email protected]

TEL +39 3895063559

GOMAIL.COM GOMAIL.COM

NEXT >>

create your avatarstep 1 : choose a mask

Page 34: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

play! players feedbacks

f in vFOLLOW AND LIKE

f in vFOLLOW US

E-MAIL [email protected]

TEL +39 3895063559

[email protected] [email protected]

MATTIA 45 €

Mattia Villa

Ciao! Mi chiamo Mattia Villa, vivo vicino a Maciachini con la mia coinquilina e amica Anna.

Mi piace correre

7:00-9:00

AMICI ETÀ

PERCORSI

L.H-P.3

LIVELLO

25 18

HARD

140 punti16J AN

15J AN

17J

FELICE DI RIVEDERTI, SEI COSTANTE!AN

14J AN

13J AN

00:09:26 min/km

SILVER WARRIOR

41.9 km

MANCANO 7 PERCORSI AL PROSSIMO LIVELLO!

LUCA ti sfida nella corsa, Sabato alle 10:00!

eventsabout shop

avatar

Page 35: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

play! players feedbacks

f in vFOLLOW AND LIKE

f in vFOLLOW US

E-MAIL [email protected]

TEL +39 3895063559

[email protected] [email protected]

MATTIA 45 €

eventsabout shop

avatar

BLAIR BASS

alessandoro maggi

nicole kindman

federica

messi pitte

meimei han

Page 36: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

OFFERING MAP

Page 37: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

OFFERING MAP

Page 38: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

ADV

Page 39: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

urban identity

Teaser at zebra lines Guerrilla adv Paths between meeting points

Advertisement at bus stopsInfo/Booking point Space intervention

? A

B

C

Page 40: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

VALUE PROPOSITION

.01Customization.02Performance

.05Accessibility

.06Gaming.07Healthier life style

.03Statusbe part of a group

.04Cost reductionlow cost, professional service

CHANNELS

.01Selling points

.03App

.02Online(web)

CUSTOMER RELATIONSHIP CUSTOMER SEGMENTS

.01Personal dedication

.01Dergano inhabitants and surroundingsyoung adults elderly

.02Assistance

+Communities(physical & online)

KEY RESOURCES

.01Human/IntelectualPT = knowledge + expertise

PlatformSocial networks.02SpaceFacilities(paths, signs)

Infopoint

KEY ACTIVITIES

.01App(track/check your avatar)

.03Walking/Running(different levels & paths)

.02Advertisement

.04Supervision

KEY PARTNERS

.01Council of Zone 9(€/areas/sponsorship)

.02F.I.D.A.L.(personal trainers)

.03Providers(extra material)

REVENEU STREAMS

.01How customers pay?info point desk: money orcredit cardonline: credt card or paypal

.02What customers pay?period of membershipmerchandising

COST STRUCTURE

.01StartingApp developmentAdvertisementWebsiteInfopoint

.02FixSalariesWebpage manteinanceInfopoint costs

.03VariableMerchandisingSpecial eventsAdvertisement relaunch

Page 41: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

MERCHANDISING

Page 42: A SERVICE FOR PROFESSIONAL OUTDOOR SPORT PROGRAMS BASED ON THE EXPERIENCE SHARING THROUGH DERGANO COMMUNITY. We adopted a gamifiation strategy, both physical and online.Walking warriors

MERCHANDISING