THE POWER OF LISTENINGTED TALK SUMMARY

WHY SHOULD YOU LISTEN?• HTTPS://

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• WILLIAM URY IS A MEDIATOR, WRITER AND SPEAKER, WORKING WITH CONFLICTS RANGING FROM BOARDROOM BATTLES TO ETHNIC WARS.

• CO-FOUNDED HARVARD'S PROGRAM ON NEGOTIATION

• AUTHOR OF THE POWER OF A POSITIVE NO: HOW TO SAY NO & STILL GET TO YES

• CO-AUTHOR OF GETTING TO YES: NEGOTIATION AGREEMENT WITHOUT GIVING IN, TRANSLATED INTO 30+ LANGUAGES

How often do we listen instead of talking???

How often we take listening

for granted??

What is the missing key for

our relationships

and communities??

Its not easy…But it is

NECESSARY to

LISTEN!!!

Less than 2 percent of people have had any formal education on how to listen.

Images go into your long term memory, whereas words live in your short term memory

For example, did you know that we derive 55 % of a message's meaning from the speaker's facial expressions, 38 % from how he says the message and 7% from the actual words spoken?

Less than 2 percent of people have had any formal education on how to listen

Images go into your long term memory, whereas words live in your short term memory

Did you know that we derive 55 % of a message's meaning from the speaker's facial expressions, 38 % from how he says the message and 7% from the actual words spoken?

Listening is a golden key that

costs nothing but it brings huge benefits

Broken relations, families, senseless wars, conflicts, corporate issues could be prevented even before they startExtremely essential tool in Negotiations & human relationships

Understand other

side

Connect

Get “YES”

Reasons to Listen

1. Listening helps us understand the other side!!

You can’t change someone’s mind if

you don’t know where their mind

is!!!

2.Listening helps us

connect.

Listening builds trust and shows

you care

3. Listening help us get to

“yes”Listening lowers people’s defense and opens them up to

compromise.

How do we listen

??

1.we need to listen to

ourselves first and empty our minds of noise and distraction.

2.Our interactions would be much better off if we

genuinely listened, meaning we listen for what’s being said as well as

what’s not being said to

3. Genuine listening spotlights the other person

Put into their shoes, tune to their wavelength

Listen from their frame of reference

4. Genuine listening is

listening the other person’s underlying emotions, feelings

and needs

Listening could be learned and

practiced everyday!!

The age of Communication has to

be changed to the age of Listening!!

Leaders should listen to avert numerous problems!!

Listening is Chain Reaction & ContagiousInviting you to START!!

Prepared by Sowmya, PGP30108, IIM Lucknow, as part of MBA course Personal Branding (www.MBASkills.IN) taught by

Prof Sameer Mathur