PERSONAL-

ASSISTANT-TIPS

EXECUTIVE

ASSISTANT, PA,

ADMINISTRATOR

& SECRETARIAL

TRAINING &

MENTORING

SERVICES

1Version 2 2015

The Advanced Executive PA Masterclass

PA Duties: Mastering the Essentials course

PA Mentoring services

Joining Personal-Assistant-Tips website

2CALL +44 (0)845 862 2687 or visit www.personal-assistant-tips.com

TESTIMONIALS

“For the PAs who think they know it all, think again! Would highly

recommend all Executive PAs attend this masterclass. You'll come away

with valuable tips and knowledge.“ Julie, EA, Alstom Renewable Power, Paris

“Anyone thinking of doing this course should definitely go ahead and

book! Marguerita is the fountain of knowledge and really knows how to get

the best out of you! Very useful course content that I will carry with me

throughout my career." Project Manager, Leeds, England

“I am really enthusiastic of the opportunity to have followed this course

which gave a lot of inspiration and good and very useful tips to help out in

my daily activities.“ Laura, EA, European Training Foundation – EU Agency, Italy

An insightful and challenging 2-day course that teaches PAs &

EAs how to approach their role from a managerial perspective.

This course uses case studies and practical exercises to show

PAs how to add significant value to their role, build their PA

professional brand and increase their boss’s productivity.

3VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

Day 1- am

PROFILING THE CONTEMPORARY EXECUTIVE PA ROLE

• Understanding the objectives of the modern PA

• Taking your PA skills to the next level

• Discovering your boss’s daily priorities without being told

• Identifying the professional profile of a world-class PA

WORKING PRODUCTIVELY WITH YOUR BOSS

• Improving your working relationship with your boss

• Creating synergy with the executive team

• Managing multiple bosses

• Harmonising with your boss’s work style

4VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

Day 1- pm

MANAGING YOUR TIME & YOUR TEAM

• Understanding your team

• Strategies for time managing & prioritising your workload

• Time-saving email management strategies

• Diary Management: creating time in the diary

• Tips for taking actions points at meetings

UNDERSTANDING PROJECT MANAGEMENT PROCESSES

• The project management process

• Using timelines in event management

• Effective event management & party planning tips

• Strategies for Influencing Management

5VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

Day 2- am

COMMUNICATION SKILLS - GETTING WHAT YOU WANT

FROM OTHERS

• Communication skills and body language

• Verbally presenting your ideas to management

• Dealing assertively with managers

• Managing PA stress

WIN-WIN NEGOTIATION & PROBLEM SOLVING STRATEGIES

• The rules of negotiation

• Identifying what the other party needs from you

• Practicing win-win negotiation

• Practical problem solving techniques

6VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html

Day 2- pm

INCREASING YOUR MANAGERIAL POTENTIAL

• You and your personal brand

• Goal setting: writing a personal development plan

• How to identify tasks that add value to your role

• Strategies for maximising your performance appraisal

scores

• Creating a PA network in your organisation

EFFECTIVE STRATEGIES FOR CAREER PROGRESSION

• Maintaining your continuous professional development

• Exploring the Virtual Assistant role

• Understanding internet tools

• Using Linkedin to promote your personal brand

VISIT: http://www.personal-assistant-tips.com/Executive_PA_Masterclass.html 7

TESTIMONIALS

“I felt this course covered the objectives that were requested. The case

studies were a good way to make us think beyond what we would do as

standard and endeavour to go one step beyond. It also gave a good insight

into how the secretary should/could be utilised.”

Alison, Admin Manager, Moody’s Investors Service, London

"Very pleased with the course and new tips/thinking outside the box.“

Senior Administrator, London

"Very useful. interesting and educative course! Thank you very much!"

Elena, PA, Belgium

As a thorough and effective refresher course, the PA Duties:

Mastering the Essentials course is highly recommended by PAs.

It is an excellent course for those in the PA role who have not

had the benefit of formal PA training. This course allows PAs to

fill any gaps in their knowledge and go one step beyond the

obvious.

8VISIT: http://www.personal-assistant-tips.com/PA_Duties_Training_Course.html

AM

WORKING WITH MANAGEMENT

• Strategies for working with multiples bosses

• Managing and organising your boss

• Strategies for improving your relationship with your boss

EMAIL & DIARY MGMT & EFFECTIVE MEETING PLANNING

• Effective email management and etiquette

• Diary management techniques

• Planning effective meetings

• Taking minutes/action points at meetings

• Establishing the objectives of the modern PA

9VISIT: http://www.personal-assistant-tips.com/PA_Duties_Training_Course.html

Managing Time, Information Flow & Travel Planning

• Time management techniques

• Strategies for prioritising your tasks

• Improving information flow

• Going the extra mile when planning executive travel

Business Writing & Continuous Professional Development

• Business Writing: writing for your audience

• Strategies for improving your performance appraisal scores

• Staying on track in your professional development

• Using Linkedin as a PA development resource

PM

VISIT: http://www.personal-assistant-tips.com/PA_Duties_Training_Course.html

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TESTIMONIALS"I am Business Intelligence - Assistant CEO, thriving reaching the position of

Executive Assistant CEO. Marguerita's skillful approach of the particular topics I lack in administration and organization grew me overnight thus being able to face

my new challenge in the utmost professional manner.‘Diana, Executive Assistant, Switzerland

"My coaching session with Marguerita has changed the way I approach my work. She has given me some excellent tips on time management, managing working

relationships and making the most of my role. I came away from the session with new-found enthusiasm and an eagerness to put into practice the advice she shared

with me.“Anya, Senior Administrator,

11http://www.personal-assistant-tips.com/Personal-Assistant-Mentoring.html

PA mentoring provides an opportunity for one-to-one PA performance

advice and intervention. It is useful for EAs who are seeking new work-

smart strategies, especially PAs that are working with a new and difficult

boss. It is also useful for PAs who are new to the PA role or have

recently been promoted into the role.

CV / Resume & Interview Advice

(via email)

PA Strategy Telephone Mentoring (two 45 min sessions)

Intensive Face-to-Face PA Mentoring(One 3-hour face-to-face mentoring session.)

Intensive Telephone & Email Mentoring(Two 45-minute telephone calls (we call you), plus

one email per week for 4 weeks.)

Bespoke Corporate PA Mentoring

12http://www.personal-assistant-tips.com/Personal-Assistant-Mentoring.html

Over 150 articles

Downloadable planning checklists

Useful links

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JOIN OUR PA RESOURCE WEBSITE TO GAIN FULL

ACCESS TO PA WEBSITE RESOURCES, INCLUDING:

Monthly newsletter

CLICK ON LINK BELOW TO JOIN

http://www.personal-assistant-tips.com/List_of_Articles.html

ABOUT US

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ABOUT MARGUERITA KING

Marguerita King is the founder and Managing

Director of Personal-Assistant-Tips. She is a

former Personal Assistant with a passion for

improving PA know-how.

ABOUT PERSONAL-

ASSISTANT-TIPS

Personal-Assistant-Tips was founded in

2009 by Marguerita King, its Managing

Director. It was born out of the popular

PA resource website www.personal-

assistant-tips.com, which was created by

Marguerita in 2009. Personal-Assistant-

Tips’s mission is to increase PA know-

how and to help PAs, EAs,

Administrators and secretaries propel

their career by optimizing their skills-set

and developing their personal brand.

With this in mind a suite of services was

devised to cater to the continuous

professional development needs of PA

professionals. Personal-Assistant-Tips

aims to provide the best practical

knowledge in the industry through our PA

website resource, our international PA

training and our PA mentoring

programmes.

Marguerita has over 25 years PA experience and

has worked in a number of industries within the

public and private sectors. Marguerita is an

expert international trainer, a speaker and a

Consultant PA Mentor. She has written hundreds

of articles on PA issues for publications,

newsletters and for the Personal-Assistant-Tips

website. Marguerita has written and taught

intermediate and advanced-level Executive

Assistant and secretarial courses around the

world. Her courses and expertise are highly

recommended by PAs.

CONTACT US

Personal-Assistant-Tips

20-22 Wenlock Road

London, N1 7GU

England

Tel: +44 (0)845 862 2687

Fax: +44 (0)207 183 9899

Mobile: +44 (0)7771 648521

Email: mking@personal-assistant-tips.com

Website: www.personal-assistant-tips.com

Twitter: @Exec_PA_Tips

Marguerita King BSc DipPA

Managing Director

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