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Create Create YOUR Unstoppable UnstoppableAttitudeAttitude for Personal & for Personal &Professional Success!Professional Success!
Christopher RauschChristopher Rausch
SING SONG
INTRODUCTIONS
Today’s Event
ATTITUDE RECONDITIONING
RELATIONSHIPS
CAREER & BUSINESS
GOAL SETING & ACHIEVING
AGENDA
• 9:00 – 10:30 Session #1 – Attitude• 10:30 – 10:45 Break• 10:45 – 12:15 Session #2 – Relationships• 12:15 – 2:00 Lunch • 2:00 – 3:30 Session #3 – Career/Business• 3:30 – 3:45 Break• 3:45 – 4:45 Goal Setting• 4:45 – 5:00 Wrap Up
The 7th Grade Dropout
Returns Home
That Was…
Homeless
AbusedHungry Dropout
Threatened
DrugsShop Lifted
Then…
Alcohol
Bad Crowd
Lonely
Depressed
Angry
Resentful
Poor
Freezing Nights
Dumpsters
Exhausted
18 Cats4 Dogs
StruggleViolence
Worked
Mom Raped
Discrimination
Suicidal
Fear
Mom NOT A Mother
No Dentist/Doctor
No DadJealousy
Sister?
Food Stamps
No Holidays
Station Wagon
Desperation
This Is…
Karma
WhackyWell Fed Master’s
Degree
Appreciative
FunHarley Davidson
NOW!!!
Music
Good Friends
Laughter
Thankful
Positive
Happiness
Providing
Warm
Home Owner!!!
Determined
5 Cats1 DogVacations Peaceful
Work Hard
Married
End Discrimination
Passionate
Excited
Successful!
New Teeth
Understanding
Giving
Mom
Healthy
Celebrations
Dream Car
Great Job
Starting right now I’m committing myself to a new way of thinking….
1. Am I excited about work?
2. Am I excited about home?
Life 101
S I M P L E
EVERYTHING Happens
For A Reason!
- Christopher Rausch
Trust
HonestyUnderstanding
Sincerity
ATTITUDEHumor
Acceptance
Manners
Compromise
Patience
Effort
Communication
SupportOpenness
DependabilityLove
Appreciation
Respect
“When you change the way you look at things…the things you look at
begin to change” – Dr. Wayne Dyer
Event Bad Attitude
EventBad Attitude
LearnedHelplessness
What Would’ve
What Would’ve
Happened?
Happened?
Victim
Victor
OR
You will continue to get what you’ve
always got!
If you continue to do what you’ve always done…
Belief
RealityInspires
Be Grateful
HatefulNOT
ACCEPT ITor
CHANGE IT!
Part of Problem?
Part of Solution?
OR
Problems Are
LIVING
existing
Vs.
False
Expectations
Appearing
Real
Garbage In =
Garbage Out!
Negative PositiveCan’t
Won’t
Will
Try
Perhaps
OpportunitiesProblems
Never
If/Hope/Wish When
Excuses
ReasonsVs.
Pain
PleasureVs.
Constructive
DestructiveVs.
EMOTIONS
Resentment Guilt Inadequacy Frustration Disappointment Loneliness Overload/Overwhelm
Internal
ExternalVs.
Give Up!!!OR
“As Soon As You Settle For Less Than You Deserve You Get Less Than You Settled
For!”
– Maureen Dowd
Don’t Be
LAZY!
“Whether YOU think YOU can
or YOU think YOU can’t
YOU’RE right!”- Henry Ford
Be
Kid!
A
RECAP• Past – Present – Future• What you focus on• Everything happens for reason• Choices• Victim or Victor• Belief inspires reality
BACKGROUNDS
WANTS
PERCEPTIONS
EGOS
+ =
EXPECTATIONS
LESS BUSINESS
Seek First To Understand
Be UnderstoodThen
Do I Want To Be Right?
HAPPY?OR
Responding
ReactingVs.
Revenge
KARMAVs.
Confidence Arrogance
Versus
Personality Types
Auditory
Visual
Kinesthetic
Generational Generational OpportunitiesOpportunities
Generational Differences Silents, Boomers, Gen X, Gen Y, ….
Backgrounds
Values
Expectations
Technologies
Do Not Generalize
No Dirty Laundry
Deal As They Arise
The Right Time
Problems Not People
Take A Walk!
Don’t Be Defensive!
Q.T.I.P.
Quit Taking It Personally
=
=
You are like the five people you hang out with the most!
Checklist For SuccessTrustworthyHonestDependableRespectfulFriendlyCreativeConfident
Flexible Understanding Decisive Compassionate Genuine Risk Taker
SENDER RECEIVERRECEIVER
Language Barriers
Distractions
Assumptions
Word
WordBlaWord
WordBlaBla
Word BlaWordWord
Word
WordWord
BlaWord
Word
Attitude + Words + Vocal Tone
= Message
Bla Bla Bla!
“Selective Hearing Disorder”
Hearing Listening?
Or
HearDecode
Relate
NEVER Interrupt!!!
“Is That Fair/Reasonable?”
“Have You Considered…”
“In other words…”
“What If…”
“Why???”
“Never” “Always” “Should”
“Let’s See If We Can Compromise”
“I’d Like To Get Your Thoughts On Something”
“What I’m Hearing You Say Is…”
“I feel…When You…”
The Inside Voice“I’ll try being nicer if you’ll try being
smarter”
“I can see your point, but I still think you are full of crap!”
“I like you…you remind me of when I was young and stupid”
RelationshipsThe Basics
Why We Need Them
Components Of Relationships
Tools For Success
RECAP• We need them• Expectations• Understand first• W.I.I.FM• Conflict• Emotions
And it’s my problem why???
Customer service
begins with ME!
Don’t Just Show Up…
Blow Up!!!
Leave your mark on the world!
Grow Your Talents
Vs.
Consistent!!!!
“Get in the ditches”
Leadership
Morale
Productivity
&
Quality
Customer
Satisfaction
Profits Or
Loss
Leadership Cycle
Teamwork – Inside Job
• Happy or right• DCY and QTIP• My story with Yvonne• Seek first..• Listen and paraphrase• Part of problem or solution• Two ears one mouth
$1,440
Would you spend it all wisely?
Time½ Hour per day
= 3hrs a week
= 12hrs a month
= 72hrs 6 months
What Is Negotiation?
Negotiate With???• Yourself• Spouse/Family• Boss/Coworkers• Vendors/Customers• Sparky• Doctors
Negotiating Is…• Discovery Process
– Supply & Demand– Needs Versus Wants
• Building Partnerships
• Not A Contest
Negotiation Styles• Hard
– “I’ve got them in the palm of my hand”– “Take it or leave it, that’s my final offer”– “The sale ends today”
• Soft– “Well, okay I guess if that is it”– “If you say that’s your best offer…”
• Win/Win
• Best Foot Forward
• No Sharing of Prices
• Devil’s Advocate
• Vendors Experience
• Involve Team & Experts
• Think Big Picture – Long Term
Leave EGO At Home!!!
Needs Versus Wants
Know Concessions
Research
Know The Pressures
Know Options
Know The Timelines
Attack The Problem Not The Person
The Future – Not The Past
Seek First To Understand…
Be Silent
Happy or Right?
Never Assume
Never Win Arguments
Do Your Homework
React Versus Respond
Keep Your Promises
Stay In Touch
Successful Strategies Visualization
Power Of Legitimacy
Price – Save To last
Successful Strategies Get It In Writing
Crazy Offer
Team Negotiating
Prepared & Organized
Successful Strategies First Generation Equipment
Demonstrations
Write “Thank You” Letter
Barter
What YOU Can DO! Make Your Job Make Your Job
EasierEasier
Make Someone Make Someone Else’s Job EasierElse’s Job Easier
Improve Quality Or Improve Quality Or Enhance A ProductEnhance A Product
Introduce New Introduce New ProductProduct
Suggest New Suggest New Service To Service To CustomersCustomers
Turn A Problem Into Turn A Problem Into An OpportunityAn Opportunity
Streamline Streamline ProcessesProcesses
What YOU Can DO! Improve MoraleImprove Morale
Increase Increase ProductivityProductivity
Increase SafetyIncrease Safety
Reduce ExpensesReduce Expenses
Increase RevenueIncrease Revenue
Improve TeamworkImprove Teamwork
Improve Improve CommunicationCommunication
What YOU Can DO! Remember Important Dates & NamesRemember Important Dates & Names Stay & Look OrganizedStay & Look Organized Groom & Dress For Success Groom & Dress For Success Think Like An OwnerThink Like An Owner Know The Strategic PlanKnow The Strategic Plan Create Disaster Recovery ManualCreate Disaster Recovery Manual
What YOU Can DO! Orange County’s Best Company ContestOrange County’s Best Company Contest Digital Voice RecorderDigital Voice Recorder Volunteer For Committees/Special EventsVolunteer For Committees/Special Events Meet With Your ManagerMeet With Your Manager Prepared & Proactive For MeetingsPrepared & Proactive For Meetings
What YOU Can DO! Write For Company Newsletter Report What You Learn – HR File Take Community Action Establish Personal Pledge For Following Up Write Department Mission Statement Under Promise/Over Deliver Go Green!
RECAP• Customer service is key!• Reputation is everywhere• Perceptions• Take action• Negotiate everything• Teamwork• Leadership
Life Goal #1TO BE HAPPY!!!
WARNING
COMFORT ZONE!
Have a big enough WHY?
And you’ll find a big enough HOW!
Think With
In Mind
The End
Why do you really want it?
What’s the worst that can happen?
Who are your 5 people?
Where can you start today?
When will you have had enough?
&
Be SMART In Your Goal Planning!
• S.M.A.R.T.–Specific
–Measurable
–Achievable
–Realistic
–Time Specific
Mind Mapping
Don’t Recreate
WheelThe
Needs
Wants
Vs.
Short Term
Long TermVs.
Proactive
ReactiveVs.
Make more moneyIncrease by $200/Month
Buy healthier food
Time, jobs, energy
Resume, attitude, support
Network, good sleepClone myself!
Life Expectancy – Average 75yrs
$3,000/month
Example: 75 – 42 = 33
$36,000/yr
Goal: Retire at age 60
15yrs in retirement = $540,000!!!
Hindsight is always
20/20
Vs.
Fake It
You Make It‘til
What To Do?
- Forgive the past
- Eulogy
- 777 Exercise (worksheet)
- S.M.A.R.T. (goal worksheet)
What To Do?
- Choose your words carefully- Mind Mapping- Vision Boards – Everywhere!!- Google/YouTube- Like Minded People / Ask For Help!- Small chunks
Life Is Like A
RECAP• The REAL goal• Chunks• Rewards along the way• Resourceful
You Can Have Anything You Want – Just Not Everything
Should’ve
Could’ve
Vs.
Definition Of Insanity =
Doing the Same thing over and over expecting different
results!
- Dr. Wayne Dyer
1.
2.
Enthusiasm Passion Determination Attitude
Feel Fear – Do It Anyway
Take Risks Positive Believe
Be in the moment Believe_______ Have big WHY’s
Starting NOW!Starting NOW!
- George Elliot