Become A Best Run Inecom Client - Remote Services Platform

Remote Services Platform

Inecom Managed Services

© 2011 SAP AG. All rights reserved. 2

Become a Best-Run Inecom Clientwith Remote Support Platform for SAP Business One

Run Better with RSP

RSP has been engineered to

mitigate implementation and

operational risks, reduce

TCO and to get the most

value out of SAP Business

One

RSP for SAP Business One

helps Inecom customers do

what they do best, even

better!

ImproveBusinessEfficiency

ReduceBusiness

Downtime

SimplifiedUpgrade

Process

InnovateFaster

LowerOperating

Costs


Go-Live Check

Embedded Configuration

Wizard

Monitoring and Curing

RSP Installs Contracted Software

Embedded UpgradeWizard

Product Support and Patch

Distribution

Customer Signs

Contract

RSP for SAP Business OneIn a Nutshell

Life Cycle Management solution for monitoring, protecting and managing your SAP Business One system

CustomersInecom


RSP for SAP Business OneSimple Life Cycle Management Tool

Single User Interface

Embeddedservices

Partner Channeland the Studio

Inecom break through in supporting customers remotely

Dashboard with key

information

Full management and

monitoring of installed

components

Wizard based approach

for user communication

Repository of reports

SAP Business One

software updates

Supports huge file

transfers

Over 60 Health Checks

Many Corrective Tasks

Customized Solutions

Pre-upgrade tests

Inecom Tasks

Assign Tasks to one or

many customers

Assign customized

solutions to selected

customers

Request large file

transfers

Traffic lights indicate

application readiness

Overview of hardware

and software

configuration

Overview of business

setup and customization

level

SystemMonitoring

Monitor, Protect, Keep Up To Date and Heal with one easy to use application


RSP Key FeaturesReal-time System Monitoring

System Status Report provides comprehensive system assessment Automatic checks on important system factors such as disk

space and back-up status

Detailed information on business setup and customization

Overview of hardware and software configuration

Traffic lights to visually indicate system readiness and areas that need attention

Reports highlight changes compared to the previous reports and include previous data

RSP scans and reports on system readiness to ensure smooth daily business operations


RSP Key FeaturesHealth Checks for Improved Process Performance

Remote Support provides health checks on various areas of our customer applications against data

inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stage

Over 60 Health checks: Inventory valuation

Financial consistency

Year-end closing

Pre-upgrade assessments

Sales and purchase process evaluation


RSP Key FeaturesAutomated Reports Notify SAP and Partners on Incidents

Automated issue diagnosis and reporting without manual intervention

Reports are securely transferred to Partner and SAP Support systems via the Web, reducing the time spent on troubleshooting and resolving issues

SAP gets notified over HTTPS protocol

Partners receive reports via SMTP gateway

Variety of report options including XML and HTML that contain detailed information about:

Issue description

Resolution

Party that should process the resolution (i.e. SAP Support, Partner, or Customer)

Inecom and customers can decide how results of executed tasks are routed and who receives information

Remote Support Platform(RSP)

An issue is detected

Report is prepared(XML/HTML)

SAP SUPPORT InecomEND USER


RSP Key FeaturesAccelerated Problem Resolution with Self-healing Wizard

Inecom runs the healing wizard and selects fixes to apply

Fixes are executed automatically; changes archived for future references

Report with detailed issue description and resolution is sent to the Partner

Detect, execute and document in 3 easy steps

Self-healing wizard allows you to remotely deliver fixes to SAP Business One installations with minimal

intervention, maximizing accurate resolution


RSP Key FeaturesStreamlined Software Updates and Patch Downloads

One simple screen to view all software packages and monitor download status

Inecom receives notifications on new software updates and can either set RSP to automatically download recommended updates, or choose to manually manage the updates.

Configurable download settings - e.g. bandwidth speed, time of day - avoid connectivity lags during business hours.

RSP keeps itself up to date through silent installations and upgrades, eliminating additional configuration or maintenance efforts.


RSP Key FeaturesSimplified database and log file transfers to SAP

From within RSP, they identify relevant databases and/or files and upload with only a few clicks

Inecom can monitor progress, pause or resume activity if necessary.

Inecom receive database requests from SAP either via SAP Service Marketplace or via RSP

Select, Compress, and Upload in 3 easy stepsNo file size restrictions

RSP simplifies the database or log file transfers to SAP systems by providing a simple guided procedure to

select, compress, and upload

RSP for SAP Business One allows you to specify bandwidth speed and time of day for when the uploads should be performed so you can avoid connectivity lags during business hours.


RSP Key FeaturesAutomatic Data Maintenance in SAP Systems

What is System Data?System Data provides technical information on SAP

Business One customer installations such as database type and version, SAP software and add-ons, Windows version, and language setup.

Why should I maintain it?Accurately maintained system data enables SAP to solve

your problems more effectively and with higher quality results

What does RSP do?By using RSP, your system data will be maintained

automatically on SAP Service Marketplace so you and your customers can get targeted and higher quality resolutions based on specific customer situations

RSP eliminates the need to manually update customers’ system data on SAP Service Marketplace by

automatically sending the installation data to SAP

Avoid manual administration of data in SAP Systems


New User InterfaceSimple Navigation via Central Management Console


Simple Installation Process

RSP can simply be downloaded from the SAP Service Marketplace The current version supports the SAP Business One 8.8 Release Family

No additional hardware required. RSP complies with all hardware and software requirements applicable to standard SAP Business One installation

Can be installed in as little as 7 minutes / OR by default if you are installing SAP Business One release 8.8 onwards

Always up-to-date with automatic software upgrades

INTERNET

Downloads and Installs in less than 7 minutes

https://websmp107.sap-ag.de/sbo-swcenter


Benefits from RSP as a Customer Run Better with RSP for SAP Business One 24/7

Reduce your TCO due to increased operational effectiveness and decreased time for support

Reduce time for system maintenance (i.e. Simplified upgrades, automated back-ups, and repairs)

Minimize unplanned downtime and business disruption

Get accelerated and predictable problem resolution

Achieve peak system performance, stability and improved data consistency


Remote Support Platform (RSP) for SAP Business OnePrimary Support Platform for SAP Business One Support Services

RSP is the primary support platform for receiving SAP Business One support services.

RSP is simple to install, use, and is FREE for customers on maintenance.

See appendix slides or visit the SAP Business One Customer Portal to review key SAP Business One support services only delivered via RSP as of January 2013.

Contact Inecom in order to have Remote Support Platform for SAP Business One installed.

http://service.sap.com/smb/sbocustomer/rsp

Thank You!

Inecom Managed Services

Self Improvement

Become A Best Run Inecom Client - Remote Services Platform