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Great on the
Job
BE GREAT ON A NEW (OR ANY) JOBBRAZEN CAREERIST – FEBRUARY 14, 2012
Author HBR bloggerEntrepreneurInvestment bankerPeace Corps VolunteerEPA analystExxon Mobil Intern
A LITTLE ABOUT ME
MAKE PEOPLE
LOVE YOU
YOUR GOAL
© 2012 Great on the Job4
HOW?
© 2012 Great on the Job5
AGENDA
© 2012 Great on the Job6
THE GOTJ PROCESS
SHARE INFORMATIONTHE FOOLPROOF DOWNLOAD
PART ONE
© 2012 Great on the Job8
“If I had more time, I would have written a shorter letter.”—Mark Twain
“Don’t bury the lead.” —Journalistic principle
© 2012 Great on the Job9
PROJECT BETTER CHIP TIMELINE
You are putting together a timeline for a re-branding campaign for Pringles potato chips
You have 24 hours to get it to Michael (your department head) to get his sign off before getting it back to your client tomorrow
With a final document in hand, you drop by Michael's office to give him a heads up about the key points
© 2012 Great on the Job10
PROJECT BETTER CHIP TIMELINE
Key PointsClient presentation meetings are scheduled for WednesdayPrint and TV ad production is to be completed by next FridayWe're working backwards from a campaign launch date of
October 1 I need to send the timeline to the client tomorrow for
approval and need your comments by tonight/early tomorrow if possible
Good download?Bad download?
© 2012 Great on the Job12
ACTION STRATEGY
The Punch line
Key Facts / Supporting Highlights
Follow up / Action Items
© 2012 Great on the Job13
PROJECT BETTER CHIP DOWNLOAD
Punch Line I want to update you on the Project Better Chip timeline—we're ready
to send to the client and I need you to review / sign off on the document before tomorrow
Key Facts / Supporting Highlights We are working backwards from a campaign launch date of October 1 Client presentation meetings are scheduled for Wednesday Print and TV ad production is to be completed by next Friday
Follow Up / Action Items Please let me know if you have any changes or need any additional
information
© 2012 Great on the Job14
PEOPLE WILL LOVE YOU IF…
1. You don't confuse a data dump with a download2. You are consistent and concise3. You acknowledge outstanding items when you have missing
information
GET HELP(AND SOUND SMART)
PART TWO
© 2012 Great on the Job16
“What separates those who achieve from those who do not is in direct proportion to one's ability to ask for help.”
— Donald Keough, Chairman, Allen & Company,
former Chairman, Coca Cola Company
© 2012 Great on the Job17
STRATEGIC PLAN
The Situation You've been asked to put together a strategic plan for a
client's digital marketing campaign You have never written a strategic plan before You're not exactly sure where/how to start
What do you do?
© 2012 Great on the Job18
ACTION STRATEGY
© 2012 Great on the Job19
EXAMPLE LANGUAGE
Resources / GuidanceDo you have any recent / good examples?Do you have a template in mind or an outline to follow? Is there anyone you think I should speak to?
Interim Steps / Milestones I'd like to put together a list of key sections for you to take a
look at first Why don't I put together an outline for you before starting a
full draft? I'll draft some bullet points for us to discuss
© 2012 Great on the Job20
PEOPLE WILL LOVE YOU IF…
1. You ask for / get what you need to do a good job2. You turn in a better deliverable!
GET GOOD ASSIGNMENTS
PART THRE
E
© 2012 Great on the Job22
"A lot of people in business say they have twenty years’ experience, when in fact all they really have is one year's experience, repeated twenty times.”
— Hugh MacLeod, Author, Ignore Everybody
© 2012 Great on the Job23
HEALTH CARE MANAGER
The Situation You've just started as a manager at a healthcare services
company You want to show your team that you're a go getter and you
want to jump right in
What should you do?
© 2012 Great on the Job24
LEARN
© 2012 Great on the Job25
EXAMPLE LANGUAGE
Learn a new skill I'd like to learn more about optimizing ER procedures, why
don't I take a crack at putting together a revised flow chart for SOP?
Excel at something you're good at I'd be happy to draft the report on operating efficiencies
within the surgical unit, I worked closely with surgery all year
Assist a teammate by taking something off his/her plateWe have a lot to prepare for next week's meeting with the
administrators, why don't I put together an agenda?
© 2012 Great on the Job26
EXAMPLE LANGUAGE
Redirect unwanted tasks I've spent a lot of time working on electronic medical records
lately, I'd like some more interaction with doctors and staff. What if I conduct the doctor/patient surveys this quarter?
Create Networking opportunities I'd really like an opportunity to work with the nursing staff in
the next few months, please let me know if they're looking for anyone on rotation
Dave, I'd love to get involved with you on the steering committee
© 2012 Great on the Job27
YOUR PERSONAL MATRIX
© 2012 Great on the Job28
PEOPLE WILL LOVE YOU IF…
1. You take the reigns and manage your career2. You move up the learning curve on your own
GET REAL FEEDBACK
PART FOUR
© 2012 Great on the Job30
HOW AM I DOING?
© 2012 Great on the Job31
100% APPROVAL RATING
You're doing great!
© 2012 Great on the Job32
THE GOAL OF FEEDBACK
1. Make the feedback as useful as possible for you2. Make the process as easy as possible for the person
delivering feedback
© 2012 Great on the Job33
DEVELOPMENT ASSOCIATE
The SituationYou recently joined the development team at a non-profit You've been asked to write a grant proposal for an education
reform project; you've never written one beforeYou'd like to get some feedback on your performance
What do you do?
© 2012 Great on the Job34
WHEN DO YOU ASK FOR FEEDBACK?
1. Outset of project?2. After a key deliverable?3. After completing the project / assignment?
In the beginning!!
© 2012 Great on the Job35
ACTION STRATEGY
© 2012 Great on the Job36
EXAMPLE LANGUAGE
Plant a Seed / Ask in advanceAndrew, this is the first proposal I'm putting together and I'd
love your opinion / feedback on how I do as we go through this process
Would it be possible to sit down with you once we're underway to get some feedback…
Schedule the Conversation I know we spoke earlier this month about getting some
feedback, could we go ahead and schedule a time to discuss?Now that we’re about half way through the process, I was
wondering if we could set up a time….
© 2012 Great on the Job37
EXAMPLE LANGUAGE
Be specific in your ask I'd love your thoughts on how I'm doing putting the first draft
of the proposal togetherHow do you think I did highlighting our key services in the
proposal? I'm working hard to keep everyone up to date and in the loop
throughout the process—would love your thoughts on that as well
What other areas of development do you think I should be focusing on?
© 2012 Great on the Job38
PEOPLE WILL LOVE YOU IF…
You don't put them on the spot You give them something to react to (vs. "how am I doing?) You message to them that you care about their
opinion/feedback/judgment
© 2012 Great on the Job39
PUTTING IT ALL TOGETHER
The sum of all interactions will combine to create a collective impression of you by others
It is in your control to make people love you every day in every workplace interaction
Perception is arguably as important as reality
© 2012 Great on the Job40
Q&A
SHAMELESSSELF PROMOTION