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About SCM & CRM & also the various SCM & CRM activities that are carried out by Amul.
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Supply Chain Management &Customer Relationship
Management
Introduction
The milk industry in India has been on a sturdy path of progression
since Indian independence
The milk production of India has grown from 17 million tonnes
(1951) to 132.43 million tonnes (2012-2013)
India is the world’s largest milk producer; accounting for more than
17% of the world’s total milk production
Amul ranks 15th among the top dairy organization in the world
Distribution Process
Supply Chain Management
Reverse Logistics
Codification of raw material in an easy to understand manner
Payment to the milk suppliers on time
Quality checks
Using technology to connect farmers with veterinary doctors
SCM Practices by Amul
IT integration and widening the reach of IT at village level
Active customer feedback and incorporation in improvement
Active involvement of GCMMF employees in all activities of the
member unions
Closer and deeper relationships with the business associates. i.e.
wholesales, and distributors
SCM Practices by Amul
Customer Relationship management
.Definition
.Need of CRM
.Importance of CRM
Sponsorships for Awards and Olympics
Talent promotions through events
Constant Feedback from distributors
Public awareness campaigns
CRM by AMUL
World Milk Day celebrations
In-store interactive celebrations on festivals
Information Technology Integration
Mobile App for consumers:
• Amul Store Locator
• Amul Explorer
CRM by AMUL
Project By
• Abhishek Shinde• Ashish Jain• Imad Sirkhot• Karen D’Souza• Ketaki Misra• Kirk Coutinho