With you every

drop of the way

Sue Amies-King

CEO Water Plus

• Market landscape

• Why create a joint venture?

• An introduction to Water Plus

• What customers want

• Our response

• Close

Water market landscapeWhat, when and how

The water market landscape

• England opens in April ‘17

• Companies can choose

their water retail provider

• ‘Wholesalers’ remain

unchanged

• Contracts are being

signed now

What, when… … and how

Payments Service Info Billing+Usage

CMA MOSL

20+

Scotland England

Retailers

Customers

Regulators

Wholesalers Wholesalers

A legally separate company which

combines the B2B retail elements of

Severn Trent & United Utilities

• 100% focus on B2B

• The agility of a new start

• The scale to invest in great customer

experiences

• The new location and team balances

– Leading experts from both companies

– People and ideas from other industries

• The contacts and ability to tackle

anything

Why create a joint venture?

What customers want

Feedback on what customers

want from a water retailer

What customers wantWe asked our customers what their

expectations of a retailer were and they said…

• Accurate and timely billing is hygiene

• Be there if something goes wrong

• Understand my business

• Help me save money

• Make it easy

• Be a partner

So how are we responding

to the feedback?

Everything made easy

Accurate and timely bills as standard

Consolidated billing and electronic billing

when required

…and if you have a problem we’re here

24/7 just in case

Switch with confidence with our

dedicated switching team

Our automated broker portal means

contracting is quick and easy

Deep expertise

Leading experts on B2B from both companies

National network of suppliers and experts

Experience across every sector and customers

large and small

Portfolio analysis and guidance, that starts

before you switch

Guidance and support to help you reduce

consumption

Personal service

B2B systems built around our customers to

offer flexibility and scale

A refreshingly straight forward service

team for everyone

Sector specific account managers for our

larger customers

Contact us your way phone, face to face,

online or email

We work tirelessly in the background to

make things better

To close…

The difference in price between

retailers is around 0.5%.

The difference a good retailer

makes is 5-15% in water efficiency

savings

Take time to choose the right

partner

www.water-plus.co.uk