Supporting Retailers and Pharmacies to optimise productivity. Driving customer care and controlling

cost

• Productivity experts with industry leading knowledge

• 40 years Workforce Management experience across Europe & Asia Pacific

• 30 years retail store and head office leadership experience

Who are ReThink ?“ReThink have excellent knowledge of labour scheduling and time and attendance solutions. All through the process of reviewing and selecting potential suppliers they have been very thorough in analysis and provided detailed recommendations. Overall high quality work, very thorough and very knowledgeable.”

Sheridan Hindle,Head of IT

Mid Counties Co-operative

“ReThink have industry leading knowledge of workforce management and a network to match. They are professional in approach and highly skilled at managing multiple stakeholders at all levels, in an engaging, open and authoritative manner.”

Steve LeachHead of Retail

Vodafone UK

Customer Experience Strategy

Labour Standard

s

Process Improve

ment

Labour Budgetin

g

Labour Scheduli

ng

Attendance Manageme

nt

Productivity Cycle

Benefits of Work Study with a retail expert

• Understand your workload to derive store level budgets and build what if models• Experienced retail consultancy provides additional benefits• Quantified time and cost saving opportunities• based on hands on industry experience and time standards benchmarks• Interpretation and guidance on practical application of work study

measures

Labour Standards

Work Study

Process Efficiency and Cost savings

Case Studies • Identified process efficiencies equivalent to 2% of store salary cost for Republic• Provided quick win retail best practise improvements and road map options for House of Fraser• Vodafone UK 10% productivity index increase• Wickes Management review supporting new store structure

Labour Budgeting

Process Improveme

nt

Benefits of Independent consultancy

• Consider the widest range of options tailored to your business needs• Low tech to fully integrated solutions• Based on personal experience of selection and implementation of WFM solutions• Able to provide guidance, challenge and risk analysis

Independent Workforce Management Consultancy

Case Studies • Strategic roadmap for Work Force Management for Vodafone global• Work Force Management strategy and supplier selection for Mid Counties Co Op

Labour Scheduling

Attendance Manageme

nt

Deliver consistent customer experience through WFM

• Integrating customer insights into People Planning• Customer experience surveys• Feedback into improved service

ROI - Using customer insights to drive improvements in labour deployment and customer experience

Help you identify what to measure then benchmark, interpret and apply your results

• Measured activity standards developed to drive budget model

• Process analysis and measurement • Observation to identify efficiency

opportunities

ROI – Drive efficiency and reduce variance throughout your business

Customer Experience

Strategy

Labour Standards

Labour Budgeting

Identifying model processes to deliver the intended customer experience and optimise productivity

• Business Process Re-engineering and Mapping• Standards Database and Benchmark

ROI - Identification of inefficient processes and quantification of improvement benefits

Top down/bottom up/what if? budget modelling. • Reviewing and enhancing your current budgeting processes. • Operational Labour Cost Controls • Bottom up budget development linked to

corporate standards• Supporting Leadership engagement in

understanding and realising desired brand experience

ROI - Quantified relationship between business volumes and labour cost driving improved cost control

Process Improveme

nt

Finding the right solutions for all size businesses – SMEs through to global businesses

• Undertaking simple store/team/dispensary profiling • Full Workforce management applications - covering budgeting, forecasting, scheduling, time and attendance solutions• Vendor Selection/Trial Evaluation• Standardisation of labour deployment throughout the

estate

ROI - Improved deployment to deliver customer experience

Attendance clocking via a range of solutions suitable for you

• Vendor Selection and Trial Evaluations• Payroll systems integration• Accurate absence recording, management and

payment

ROI – Accurate, standardised and automated capture of payroll data ensuring accurate payment for hours worked.

Industry estimates savings in the range of 3% – 7% of payroll

Labour Scheduling

Attendance Manageme

nt

Customer Experience

Strategy

Labour Standards

Process Improveme

nt

Labour Budgeting

Labour Scheduling

Attendance Manageme

nt

Return On Investment

Productivity Cycle

• Quantified relationship between business volumes and labour cost driving improved cost control

• Drive efficiency and reduce variance

• Improved deployment to deliver customer experience

• Capture of payroll data for accurate payment for hours worked. • Payroll savings range 3% to 7%

• Identify inefficient processes and quantify improvement benefits

• Use customer insights to drive improvements in labour deployment and customer experience

Shopper EngageAn observational research tool that captures shopper actions using a digital pen and paper that uploads to a

cloud database in real time

Discreet, in-store observers record information about REAL shoppers in store and how they are shopping

Data are automatically transferred to smart phones via Bluetooth

Data are then immediately uploaded to a web portal, allowing the project team

to monitor results

On-site observers map shopper movement and interaction using

digital pen technology

Standardised deliverables for quick

response reporting

1111

Shopper Engage example output

Total sample

Buyers

Non-buyers

Staff interaction

No staff interaction

2m52s

20m47s

2m10s

3m46s

55s

On average, customers spend just under 3 minutes within the store

Those who buy products have a much longer dwell time within the store, which is mainly due to the time it takes to process the transaction. Staff have to put through the transaction twice.

Staff interaction encourages customers to spend longer in store

NB buyers is based on a sample of only 14 customers

1212

Shopper Engage example output

All customers total flow

Gender (of lead shopper)

72%

28%

35%

25%

40% <25

Age (of lead shopper)

Principal shopper profiles

AloneCouple / friends

Family / > 2 people

40% 35% 25%

48%

Trolley Basket

23%

Journey Type

Hand

29%

62 ‘active’ categor

y shopper

s

Base = 62