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PCA Brisbane Feb 17 Sue Say Consumer & Retail Trends

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1 EMERGING ISSUES

ERA OF DISENCHANTMENT NEW SOCIAL CAPITAL CHOICE OVERLOAD DIGITAL CLUTTER

SAFETY & SECURITY TRADING UP IN QUALITYURBAN ASPIRATIONS NEW PRODUCT ADOPTION RATES

2 HOW IT’S PLAYING OUT SO FAR

OMNI CHANNEL SHOPPING

EXPERIENCE ECONOMY

INTEGRATEDMULTI-PURPOSE DESTINATIONS

SHARED ECONOMY

DINING

SOCIAL MEDIA POWER

EASE OF EXPERIENCE GENERIC

GENERALISTSSERVICE

ETHICAL & ENVIRONMENTAL

VALUESPECIALISATION

3 THE NEW PLAYBOOK

GUEST ORIENTED

DYNAMIC INNOVATIVE INTERACTIVE BESPOKE EMBEDDED TECHNOLOGY AGILE

MEMORABLE ENRICHING ACCESSIBLE VALUE

3 THE NEW PLAYBOOK

EXPERIENCE

CURATED HYPER PERSONALISED DIGITALLY ENHANCED

BAG-LESSHASSLE FREE

RETAIL MIX

REPURPOSING SPACE SHOWROOMING CO-CREATION RETAIL

RENTABLE GOODS

NEW RETAIL NEW ANCHORS

3 THE NEW PLAYBOOK

AGILE RETAILSERVICES

ACTIVITY & SOCIAL

EDUTAINMENT ENTERTAINMENT CULTURAL INTERESTS

EVENTS, LAUNCHES & PROMOSFOOD TOURISM

3 THE NEW PLAYBOOK