HiringStopthe Wrong Waiters

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And these guys…

Staff is 80% part-timers (students).

180 staff across 4 outlets, and 130 of them are under 23.

Josh Bell

Part-Timer Maestro

Staff is mostly young people.

Everyone gets the same starting pay and increments only come from completing lessons at “Spiffy University”.

Abhishek C. George

Dean, Spiffy University

A large percentage of Greendot’s staff is older, local workers.

Justin Chou

Auntie Whisperer

Here’s how they make sure they hire the right people.

What makes a good worker?

“A good worker is not determined by what he is doing when it is busy

– Yong Hong, Greendot co-founder

– it’s determined by what he is doing when it’s not busy.”

Try a “Hire Slow” policy

Hire slow,

fire fast

3DAY

TRIAL

3MONTH

PROBATION

new employee

3DAY TRIAL

new employee

Hire slow,

fire fast

Observe their attitude and character.Your company culture is very important. If they are not a good fit, release them.

“Fire fast” philosophy

“ ‘Firing fast’ doesn’t mean I fire you because I don’t like you…

Hire slow,

fire fast

…it’s about whether you are able to fit into our culture of caring for one another.

create problems

– Justin, Greendot

and gossip.We shouldn’t keep these people because

they’re not suitable for our company culture.

Some people like to

On negativity

Justin tells his employees:

To ensure that his staff have high

morale,

“ 好的东西， 向下讲 (If you have good news to share, tell it to those below you)

坏的东西， 向上讲 (If you have criticisms or unhappiness, tell it to your

supervisors)

…

On negativity

But if you tell everybody your problems, that means that you

are the problem.”

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