NORALINA ABDUL AZIZ Contact No.: 011- 3209 9974 [email protected] Experience Summary • 2 years 2 months of experience in the field of helpdesk, IT support, troubleshooting for HQ and 32 branches around Malaysia. Manage of hardware and software assets and inventory. Monitoring and solve complaints/incidents and maintain log report • 1 year 1 month of operation management for executive and non-executive level. Academic Profile • B. E (Electric & Electronic Engineering) from National University of Malaysia, 2012 • PMP and Microsoft Office Project Course Employment History Current – Permanent employee for Kao (M) Sdn Bhd, A FMCG Company and took over the marketing and distribution of household and personal care of Kao products. Previous – 1) OCK Setia Engineering Sdn Bhd, A Telecommunication Company to provide network services market to clients. 2) Chuan Heng Trading Co, A Supply Chain Company to distribute groceries to costumers. Skills Customer service will interact with customers facing both internal and external in a professional and concerned manner. Supporting them via phone call, remotely, email and face to face. Coordinating projects involving peoples and activities. I have involved with one project to implement new system (SACS system- supporting tool for Cosmetic) to interface with daily business. The team is included HQ Japan, Malaysia, Indonesia and Singapore. My part is to support SACS local testing, new function release and monitoring any local error. I also had been assigned with 5 mini projects (assessment) for our HQ and 32 branches. Achieve goals and work well under pressure. My current and previous jobs are tight with SLA and dateline. When in my previous job, our team received all incident happen every day, escalate and assign the task, and able to solve within SLA. Hence, my current job I need to be able to face ad hoc problem or any complaints as IT Support. Learning and teaching viewed as a dynamic and interactive process. While working in Telecommunication Company our team able to adapt and meet the requirement as requested by client. Meanwhile, my current job, with zero background knowledge in IT had thought me the importance to be independent and workout everything from zero. Since, I am the only one in my team who support SACS system.

Profile Summary_Noralina

Download PDF Report

Upload
noralina-aziz
View
103
Download
0

Embed Size (px)

Citation preview

NORALINA ABDUL AZIZ Contact No.: 011- 3209 9974

[email protected]

Experience Summary

• 2 years 2 months of experience in the field of helpdesk, IT support, troubleshooting for HQ

and 32 branches around Malaysia. Manage of hardware and software assets and inventory. Monitoring and solve complaints/incidents and maintain log report

• 1 year 1 month of operation management for executive and non-executive level.

Academic Profile

• B. E (Electric & Electronic Engineering) from National University of Malaysia, 2012

• PMP and Microsoft Office Project Course

Employment History

Current – Permanent employee for Kao (M) Sdn Bhd, A FMCG Company and took over

the marketing and distribution of household and personal care of Kao products.

Previous – 1) OCK Setia Engineering Sdn Bhd, A Telecommunication Company to provide network services market to clients. 2) Chuan Heng Trading Co, A Supply Chain Company to

distribute groceries to costumers.

Skills

Customer service will interact with customers facing both internal and external in a professional and concerned manner. Supporting them via phone call, remotely, email and face

to face.

Coordinating projects involving peoples and activities. I have involved with one project to implement new system (SACS system- supporting tool for Cosmetic) to interface with daily

business. The team is included HQ Japan, Malaysia, Indonesia and Singapore. My part is to

support SACS local testing, new function release and monitoring any local error. I also had

been assigned with 5 mini projects (assessment) for our HQ and 32 branches.

Achieve goals and work well under pressure. My current and previous jobs are tight with

SLA and dateline. When in my previous job, our team received all incident happen every day,

escalate and assign the task, and able to solve within SLA. Hence, my current job I need to be

able to face ad hoc problem or any complaints as IT Support.

Learning and teaching viewed as a dynamic and interactive process. While working in

Telecommunication Company our team able to adapt and meet the requirement as requested by client. Meanwhile, my current job, with zero background knowledge in IT had thought me the

importance to be independent and workout everything from zero. Since, I am the only one in my team who support SACS system.