METRO JOB SATISFACTION AND JOB ENGAGEMENT

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Introduction of Metro Metro is an international Wholesaler.

Operates 750 stores in 29 countries.

Looks for professional customers (Hotels, Restaurants, Traders).

Who and How conduct Survey. Gallup Pakistan conduct survey.

Associated with Gallup International Association.

Established in 1980 by experts.

Continue… Conduct survey every year by experts.

Mostly use questionnaire.

19 questions were asked.

Questions were related to Managers, Company, Recognition, Overall company morale, Benefits and old survey question.

Job Satisfaction and Engagement at MetroFar Sighted Age limit. Demographic Change. Increasing migrants in Western Europe.

Continue…International Carrier Path Fill candidates CV. 86% effective.

Continue…Individual Job Performance Goals are clearly defined. Announce 18 Pride of Performance. Shopping and dinner with family.

Continue…Performance based compensations New plan was Introduced “Performance

and Reward” in 2013. Fixed Salary along with variable

compensations. Depend upon the increasing customer

satisfaction.

Continue…Company Pension Scheme Based on management level, contribution

and Performance.

Continue…Further Education Supports in Bachelor and Master. Up to 25000 on Bachelors and 50000 on

Masters. Training programs for Managers and

Future Managers.

Continue…Equal Opportunities Increasing number of women in

management level 1 and 3 by 20 %. Will go up to 25% in 2015.

Problems faced by Employees Life insurance Policy

Health insurance Policy

Advance salary

Advance petrol allowance and increase limit.

Continue… Female Convenience problem

Low innovation and ideas

Shopping Discount

15 annual leaves

Continue… 10 casual leave

8 sick leave

3 month special leave

Hajj, female with one family member.