Embed Size (px)
Citation preview
Where Software Meets Service
Presenters:Christopher Hague - Managing DirectorRobert Greening - Account Executive
An introduction to TempWorks Software • Our mission statement.• Our evolution• Customer Success Stories• Business Sector Expertise• “End to End” Suite of software servicesSoftware Services Presentation• Enterprise – for temporary, permanent and volume placements.• HR Centre – for mobile onboarding / pre-screening.• Web Centre –Client / Candidate / VMS portals / Timeclocks.Implementation Delivery Model• Standard implementation Schedule• Implementation Resources• Implementation delivery phases• Support Service Levels
• Q/A
Mission Statement
Through constant innovation and the continual strive for operational excellence; we help our customers
work smarter, faster and grow their businesses.
Our mission is to partner our customers and
provide them with truly world class staffing technology and
client services.
Launched 1997Global HQ Minneapolis
First system built for Manpower
130 Staff450 Clients
First to market with:Mobile Services
Client & Candidate portalsTimeclocks
2011 – rolled out Enterprise
UK office openedFebruary 2015
Thremhall Park Bishops Stortford
Our Evolution
Our Evolution
Customer Success Stories
“SSG proudly offers a full range of best of breed recruitment services, To this end we opted to work alongside Tempworks for our Temporaryclients and our expectations are far exceeded. If you are looking for a Temp recruitment package then look no further,Tempworks has our vote” Chris Ion
Technical DirectorWeareSSG
Julie GriffithsCEO
Three Way Solutions Ltd
TempWorks fresh, none complicatedapproach to Temporary recruitmentprocesses was second to none.Temp works take care of everything, seamlessly, and is easy to use.
Business Sector ExpertiseIndustrial & Manufacturing
Logistics / Driving / Warehousing Social Care Healthcare
Trades & labourMechanical & Electrical
Built environment / ConstructionShop Fitting
RailCommercial
Agriculture / HorticultureCatering / Events / Hospitality
EducationTechnical & Engineering
Perm, Temp booking Timesheet management AWR / Holiday tracking
Onsite servicesIntegrated Timeclocks
Paperless registration Compliance management Document management
Client & Candidate portalsOnline TimesheetsVMS / MSP
WebCentre HRCentre
EnterpriseTime & Attendance
Front Office Back Office Total Control
Online and Mobile candidate registration and pre-screening service
Recruiter controlled registration
User definable workflows per Employer Role Worksite Department
Document management Compliance management Completely configurable
Mobile back office portals & VMS
• View assignments• Approve hours• Clock in / out• View Pay history• Message agency• Availability tracker• Document management• Job search and apply
Client Portal
Employee Portal
• Approve hours• View all orders• View employee data• View all invoices• Report Menu• Document management• Time & Attendance• Message agency
Demonstration
Standard Implementation Delivery Model
Standard implementation Schedule• Implementation Resources• Implementation delivery phases• Support Service Levels
Project kick off call.Scope conducted.
Data & Deliverables uploaded.
Data assessed & approved.Data conversion and script
creation begins. Training scheduled.
Auxiliary products configured.
Training delivered.Refreshed data uploaded.
Parallel data testing.
Final Data Refresh.Data Integrity checks &
Q/A.Auxiliary Products
launched.
Go Live.Introduction to Support.
Transition to Account Manager.
Standard Implementation Schedule
Contract ReceivedDeposit Received
Implementation TimelineDate Description Participants
Week 1 Project scope TW Implementer.Week 2 Project scope analysis TW projects team.Week 3 Database set up and initial configuration.
Conf Call: Hierarchy structure, reporting and permissions, security and process review.
Projects Director / TW Implementer / Project manager.
Week 4 Script writing & data conversion.Conf Call: Custom works review and restrictions.
TW Implementer / project manager.
Week 5 Script writing & Data Conversion.Conf Call: Ancillary modules.
TW Implementer.TW web services team.
Week 6 Web modules configuration, Custom report and integration set up, QA testing of data conversion.
TW implementer.
Week 7 Training TW corporate trainer / client super usersWeek 8 Training
Go LiveTW corporate trainer / client super users
Project manager.
Development Director
Projects Director
Implementation team
Corporate Trainers
Web services team
Development team Report Writers
Project Manager
Implementation Team
Support Service LevelsCode Description Priority Response time (Max) Action
4 Server down Critical 1 hour 24 hour resolution
3 Database or application errors Serious 4 Hours 48 hour resolution
2 Errors that affect usability Non-Critical 24 hours Corrected as deemed reasonable by TW.
1 Errors that are annoyances Minor / informational 24 hours Inline with SLA
24/7 UK Support TimesHours Support location
08:00 to 18:00 UK
18:00 to 08:00 US
THANKYOU!
Telephone:UK/EMEA: +44 (0)1279 [email protected]
Website [email protected]/tempworksuk
CONTACT INFORMATION
FOLLOW US ONLINEChristopher M. HagueManaging [email protected]: +44 (0)1279 874663
