Khadim Ali Shah Bukhari Institute of Technology (KASBIT)

Assignment No 1

Training & Development

Topic: Faculty Model & Customer Model

Submitted by : Avinash Advani

Student ID : 6356

Submitted To : Miss Fatima Shah

Date : 29/06/2014

Faculty Model

The department of training they manages and organized the faculty that is based on the experts,

the session is under the supervision of directors, they leaded with the help of staff expertise &

proficiency, when they have a knowledge of particular topic after that these expertise are liable

to organize and transfer the knowledge with staff members while it should be according to need

of staff let’s take the example if a person is manager of finance so we have to provide basic

terminologies related to finance rather than provide the other departments knowledge so it’s not

the efficiency, Staff members are assets of any organization so when we talk about the finance

training session and their terminologies we need to provide them knowledge included auditing,

accounting, & cost saving. And when we talk about the “Supply chain Management” the

primary role of this expertise would be engaged in every facet of the business process –

planning, purchasing, production, transportation, storage & distribution, customer service, and

more In short, these skills are the “glue” that connects the different parts of the organization.

Furthermore the benefit of this model is that it has clearly experts in the related field whereas

they are providing the training. This method will be helpful that they know about their skills &

experts have the wide range of knowledge. The staff of experts, they readily structured the

training programs and it boasts the others knowledge and easily engaged with trainees. The

content of this program is clearly decided and its scheduled program as well availability of

trainers.

Mostly they aren’t aware regarding business problems and can’t meet the organizational needs

it’s like a huge differences as well highly effect on the training programs even though when there

is some gap or variation of company they probably can’t fill the gap while the outcomes of this

drawback trainees would be de-motivated the reason behind it, the content of program isn’t clear

and they fail to gauge the competencies there are certain issues like their course content aren’t

matched as well organization needs can’t meet while to reduce these circumstances and problems

the managers should take the initiative towards the meet the criteria and resolve the training

program issue included content and course should be match which they are offering, there

should be necessary to know the course of content as well course and content should be

important for trainees. The role of managers’ impact on the overall situation of this training

program while it can overcome through above mentioned statement along with training programs

should be fruitful for the trainees.

Customer Model:

This type of model is created according to needs of customer and the primary responsibility of

this model is training department and it’s isolated from division to division the organizers of this

program might be liable to provide the particular training related to their information such as HR

trainers provide the training related to HR field included compensation & Benefits, Recruitment

& Selection as well motivation so these are the primary responsibility of trainers. This type of

model is totally different from faculty model since this customer model reduce the disadvantages

of faculty model like this model is focuses on the business needs and fill the gap which are

required for business as well the trainers have awareness regarding the business issues and

problems the basic different between faculty and customer model is similar like faculty model is

focusing on the expertise or skills sometime this model is outsourcing or take the supports from

external such as consultants and it is in rare cases when there is little bit adapt the strategy then it

is require. Trainers have the business knowledge and they constantly update the course of

content which is benefited for the trainees and their information sharing is readily attracted to

trainees. This model is structured and meaningful for trainees because it is efficient.

Although when we talk about its drawbacks trainers spend too much time even though course of

contents and topics are related and chances are developed through customers.

The directors of this program is faces the hurdles to look after each program, the reason behind it

this may be each field has the their own characteristics so there many fields like marketing,

finance, supply chain and Human Resources Management, under this HRM there are many fields

included Training and development, Recruitment & Selection, Compensation & Benefits so

keeping this overview this may be difficult for training directors that they lead in wide range

while within the customer model trainers are like a employees at the area of practical and

functional, They are experts as practical but they have lack of knowledge regarding learning

environment keeping this all scenario the customer model is fruitful and meaningful but the thing

is that it has some drawbacks even though it has insufficient feedback.