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Employee
SupportIn-House Coaching and
How it Works
Holly Mae HaddockWork Psychologist & Coach
oDefinition
oWhy Have It
oHow it Works
oMethods
What’s Employee Support?
o In-house coaching for all
o Point person for organizational, team,
& employee health
o Advice to management based on
trends observed in coaching
What’s Employee Support?
o Informed by counseling psychology
o Competence in coaching
o “Unconditional positive regard” + accountability
o Solution-focused mindset
Carl Rogers
Individuals
o Proactive outreach and employee request
o Total confidentiality
o Coaching, counseling,
career guidance, referrals
What’s Employee Support?
Teams
o Coaching & Facilitation
o Collaboration
o Team Performance
o Conflict & Communication
What’s Employee Support?
Managers
o Team dynamics
o Leadership
o People topics
o Training
What’s Employee Support?
Executives
o Trends
o Recommendations
o Interpretations
o Organic change initiatives
What’s Employee Support?
Why?
Self-organizing, cross-functional teams require
high engagement, communication, collaboration,
and creativity to thrive
Employee Support boosts team power
Why have Employee Support?
In a competitive market, skilled employees will go
to positive, healthy workplaces which treat
employees well
Employee Support boosts employer brand
Why have Employee Support?
To get the most out of passionate professionals,
listen to what they say they need to succeed
Employee Support boosts leadership
responsiveness
Why have Employee Support?
Healthy organizations outperform companies with
toxic environments
Employee Support boosts company
performance
How it works
1. Employees talk about engagement
“What motivates you?”
“What demotivates you?
“What gets in the way of your team’s success?”
“How would you rate your engagement on a
scale of 1 -10?”
2. Listen and coach
"Have you considered raising this issue with him
directly in your next 1X1?”
"Can you imagine bringing this up in the
next retrospective?”
“How does this topic relate to the goal you
have of improving your feedback?”
How Employee Support Works
3. Discuss options: mediation, team coaching, HR
intervention
“Let’s explore the options available to you.”
How Employee Support Works
4. If considering team session, meet 1X1 with all
involved parties
“What is your experience of this topic?”
“How does this impact you personally?”
“What is your opinion on this?”
How Employee Support Works
5. If team session advised, partner with HRBPs &
Managers
“What is the performance history of this team?”
“What came up in the last 360 round for this manager?”
“What other factors should be considered?"
How Employee Support Works
6. Conduct session using a
collaborative, solution-focused style
“What’s said here will stay here”
“Let’s work collaboratively to generate solutions to this
challenge”
How Employee Support Works
7. Summary and recommendations to
HRBP and manager
8. Aggregate session data, analyze
trends, share findings with execs, &
recommend how to improve metrics in
the bigger picture
How Employee Support Works
Requirements
1. Confidentiality
2. Choice to act belongs to employee
3. Coach integrity & trustworthiness
4. Coach competence in "psyche-whispering”
Psyche-whispering Mindset
1. Everyone is partly right
2. Prize the shadow
3. Embrace polarities
1. Everyone is partly right
2. Prize the shadow
3. Embrace polarities
Psyche-whispering Methods
1. Mirror to define
2. Frame choice to re-
empower and motivate
3. Collaborate to solve
1. Mirror to define
2. Frame choice to re-empower and motivate
3. Collaborate to solve
Psychological outcomes
o Positive attachment to company
o Employees bring full brilliance to bear at work
o Teams collaborate well to create
astonishing results
Testimonials
"Every time I get asked about my job and how I like it I tell the
people that this company has someone like Holly for personal
problems, team conflicts and mediation. And this is one of the
main reasons why I think this is a great company.”
“Through sessions with employees Holly gets a great overview
of the overall satisfaction and issues in the company, which I
believe can be extremely valuable feedback for executives.”
Testimonials for employee support
"For me Holly's role is a crucial part of HR - people need to
know they have someone to talk with or get advice from, who
is there for them more than just for the company... I believe all
companies of a certain size, with deadline oriented work
should consider hiring a role like Holly's.”
Testimonials for employee support
“The general role gives you the impression that the company
actually cares about your opinion.”
“Holly helped me to explore some work-related issues in a
meaningful way. She empowered me to find my own
solutions & with her help I was able to make real progress.”
Testimonials for employee support
“That is awesome that once in a while Holly grabs me and I
can tell all I want in any way I want. It also gives me the
feeling that the company cares. 1 on 1 discussion is far more
valuable than a survey.”
“I was able to talk about a difficult situation with my manager. I
wouldn’t have done this without the invite to the session, but
after talking about it, I felt that I should have done this earlier. I
have the feeling that she also cares about stuff outside of
work, so personal well-being which is not obvious to all
managers to take into consideration. I truly have the feeling
that the discussions are confidential, which I appreciate.”
Testimonials for employee support
"Holly helped me personally to find strategies and tools to
become a better leader. Holly helped our team to discover a
fundamental conflict which allowed us to solve it and
essentially save the project.”
“I see Holly as a mentor and I like to exchange thoughts about
team behavior with her. And for personal issues I appreciate
that I can talk with and trust her. I always had the feeling that
she cares for me and tries to help improve the situation.”
Testimonials for employee support
"For me knowing that there's a person like Holly has
extremely high value for my employee satisfaction. I feel that
her training makes it easy to openly discuss any issues both
private and work-related without being afraid of being judged
or seen as a ‘problem' that needs to be solved. During our
sessions I received valuable advice and hands-on tools which
I'm making use of ever since."
HR Awards
HR Excellence Award 2013, Berlin
Category Employee Engagement
Best-rated Employer, Kununu, nominated 2014
Coach serves as guardian of the
psyche of the system
Coach cares for the spirit of the collective
