Employee Experience: A quick tour of the new Human Resources

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Nate Randall Founder and President Ursa Major Consul-ng

Employee Experience: A quick tour of the new Human Resources

Employee Experience A quick tour of the new Human Resources

© 2017 Ursa Major Consulting, LLC 6

© 2017 Ursa Major Consulting, LLC

Reimagine Meaningful Transition

Learn what leading companies are doing to reimagine the human resources function.

Discover how meaningful an employee experience

approach can be.

Understand commonly encountered roadblocks when transitioning.

7


Popularity [pop-‐‑yuh-‐‑lar-‐‑i-‐‑tee]

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Google Search Term Popularity “employee experience”

5 year trend

January 22, 2017

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Definition [def-‐‑uh-‐‑nish-‐‑uh n]

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The Employee Experience is the sum of the various perceptions employees have about their interactions with the organization in which they work. -‐‑ Ma^hew Wride


h^ps://www.decision-‐‑wise.com/what-‐‑is-‐‑the-‐‑employee-‐‑experience/

Employee Experience [em-‐‑ploi-‐‑ee ik-‐‑speer-‐‑ee-‐‑uh ns]

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Employee experience is defined as what an employee received during their interaction with careers’ elements that affect their cognition and affection and leads to their particular behaviors. -‐‑ Wikipedia

h^ps://en.wikipedia.org/wiki/Employee_experience_management


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The personal, emotional, and physical connection gained by working for and interacting with a company.


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Trendseêrs [trend-‐‑set-‐‑ers]

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“We define employee experience simply as seeing the world through the eyes of our employees, staying connected, and being aware of their major milestones. …we are developing a strategy to create an employee experience which takes into account the physical environment our employees work in, the tools and technologies that enable their productivity, and learning to achieve their best at work. All of this is part of continuously

evolving our HR capabilities.”

-‐‑ Susan Peters, SVP, Human Resources @ GE


h^p://www.forbes.com/sites/jeannemeister/2017/01/05/the-‐‑employee-‐‑experience-‐‑is-‐‑the-‐‑future-‐‑of-‐‑work-‐‑10-‐‑hr-‐‑trends-‐‑for-‐‑2017/#746272c42214

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Nina McQueen Vice President, Global Benefits, Mobility and Employee Experience h^ps://www.linkedin.com/in/nina-‐‑mcqueen-‐‑aab052b


Perks

Mobility

Benefits Wellness

Events


Est. 2013 The Importance of Team •  Members (employees) first •  Acting like an owner •  Demand excellence •  Open and honest •  Take intelligent risks •  Relationships maêr

h^ps://www.linkedin.com/in/nina-‐‑mcqueen-‐‑aab052b/recent-‐‑activity/posts/

Listen, Then Act •  Listening tours •  Benchmarking •  Surveys (what maêrs most) •  Analyze •  Implement •  Listen again •  Iterate


Mark Levy Global Head of Employee Experience h^ps://www.linkedin.com/in/mark-‐‑levy-‐‑b695201/


Recruiting

Ground Control

Talent (HR)


Est. 2013 Community •  4 hours a month of giving •  “Week for Good” •  Champions •  #weaccept

h^p://www.hreonline.com/HRE/view/story.jhtml?id=534360897

Spaces •  Involve employees •  Food •  Reflect the brand •  Conscious design


Donna Morris EVP, Customer and Employee Experience h^ps://www.linkedin.com/in/donnamorris2/


Talent

People

Customer Service

Total Rewards

Technical Support

Workplace


Est. 2015 Focus •  Family pay and time off •  Axe performance reviews •  Community action •  Customer support

h^ps://blogs.adobe.com/conversations/2016/05/experience-‐‑maêrs.html

Customers and Employees •  People are important •  Treat with respect •  Find information quickly •  Invested in the brand


Cross functional teams

A sense of space

Blur the lines between work and play

Integrate the brand

Passion


Top talent doesn’t care about perks (until you take them away) Rarely do candidates and their families make the decision to change their lives-‐‑ in some cases moving across the country or world-‐‑ because of the benefits and perks you offer. A^racting top talent is about storytelling. It’s about having a mission and purpose that a person (and their family) can identify with through their hard work. I have literally witnessed thousands of people join a common mission early on with li^le more than unlimited cereal and coffee being offered as the perk. And this was in the geographic backyard of arguably the most intense company perk culture on the planet in Silicon Valley. At the end of the day, people want to feel like they are contributing to something bigger than themselves. h^p://www.ursamajor.consulting/updates/three-‐‑things-‐‑i-‐‑learned-‐‑

working-‐‑with-‐‑the-‐‑worlds-‐‑smartest-‐‑and-‐‑coolest-‐‑companies

Perks [purks]

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Meaningful Connections [mee-‐‑ning-‐‑fuh l kuh-‐‑nek-‐‑shuh ns]

Make an impact

Remember your customer

Bring it home

Have empathy (do the right thing)

Celebrate Victories



Transition [tran-‐‑zish-‐‑uh n]

Perceptions are reality

Make it real

Ensure brand alignment

Stick to it

Partner smartly

Don’t forget the family



Reimagine Meaningful Transition

Learn what leading companies are doing to reimagine the human

resources function.

Discover how meaningful an employee experience approach can

be.

Understand commonly encountered roadblocks when

transitioning.

34


www.ursmajor.consulting

@UrsaMajorCo

[email protected]

@n8randall

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Employee Experience: A quick tour of the new Human Resources