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A Yum! Brands Case Study with Qualtrics 360 Organizations throughout the world use 360-degree feedback to develop their employees and improve their business. Join us to learn about the Yum! people development philosophy and growth model, and how Yum! leverages the Qualtrics 360 platform to develop global talent.
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Developing Great People The Key to Happy Customers
and a Strong Bottom Line
Housekeeping
• This presentation is being recorded and will be available on-demand for all attendees
• Slides will be distributed following the webinar
• Please use the GotoWebinar chat window for any questions, we’ll answer as many as we can during Q&A
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Introductions
• Tom Braun, Director, Global Organizational Development – Email: [email protected] – Phone: 502.874.1788
• Lindsey Weiss, Analyst, Global Organizational Development
– Email: [email protected] – Phone: 502.874.1328
Agenda for Today
• About Us • People Capability at Yum! • Our 360 Tool • 360 Journey • Q&A Session
The Defining Global Company that Feeds the World
Our Global Presence
Over 40,000 restaurants
In over 125 countries
Revenues of over $13 billion
40,000
A Company With A Huge Heart
People Capability First… Satisfied Customers & Profitability Follow
People Capability First…Satisfied Customers &
Profitability Follow!
How We Lead
ü Step Change Thinkers ü Know How Builders ü Action Drivers ü People Growers
Bringing People Capability to Life for Employees
Bringing People Capability to Life for Employees
ü 360 feedback process kicks off mid-year development planning
ü Focus on personal development & growth through feedback
ü All about the conversation between the coach & employee
Bringing People Capability to Life for Employees
Our 360 Tool
ü Developed based on our How We Lead principles
ü 2 Surveys: Individual Contributors & Coaches
ü Used all around the world (7 languages in 2014)
ü Spans many levels within the organization (Field District Managers to Senior Leadership Team)
Our 360 Tool
ü 2,000 survey participants in 2014
ü Internal employees and external customers are invited as raters (21,000 raters in 2014)
ü Mandatory participation every other year; Optional participation every year
Where We Were: Reality Check
Cost for additional reports and templates
Reliant on vendor for additional reports and data
Platform has limited functionality
History with Vendor
Reports are complex and long
Limited people data, so little analysis done
360 platform only
Where We Wanted to Go: Future State of 360
Current State
Simplistic platform Sophisticated & customizable platform
Future State
Limited capabilities Enhanced capabilities
Limited people analytics More robust people analytics
360 solution Talent management solution
Where We Are Today: Impact of Qualtrics 360
ü Benefits to Yum!
ü Flexible system with constant enhancements
ü Knowledgeable support team
ü Leveraging for other Yum! projects
ü Data to leverage for insights
Where We Are Today: Impact of Qualtrics 360
ü Benefits to Participants & Raters
ü Enhanced user experience
ü Customized, easy to understand report
ü Mobile accessible
Where We Are Today: Impact of Qualtrics 360
ü Insights
ü Analysis to uncover strengths and opportunities of our employees to drive development focus, resulting in powerful messages to share with leadership around the world
ü Data tells us where we have opportunities for 360 process improvements
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Questions?
