1. 1. BestPlacetoWork: ItstartswithyourPeople ShariConaway|DirectorPeople SouthwestAirlines Confidential and Proprietary 1
2. 2. Southwest historythen 2 Based in Dallas Began in 1971 Serving only three cities Three aircraft
3. 3. 3 and, now Today, Southwest is the nations largest domestic carrier. In terms of departures and customers carried.
4. 4. People are the key 4 Thebusinessof businessis People. Herb Kelleher Chairman Emeritus
5. 5. Our philosophy 5
6. 6. Hire for attitude, train for skill 6 In 2015, Southwest Airlines: processed 371,202 rsums nearly 6,000 hired Less than 2% of all applicants
7. 7. 7
8. 8. Warrior Spirit 8 Work Hard Desire to be the best Be courageous Display a sense of urgency Persevere Innovate
9. 9. Servants Heart 9 Follow the Golden Rule Treat Others with Respect Put Others First Demonstrate Proactive Customer Service Embrace the Southwest Family
10. 10. Fun-LUVing Attitude 10 Have FUN Dont take yourself too seriously Maintain perspective (balance) Celebrate successes Enjoy your work Be a passionate Teamplayer
11. 11. 11 Reecies Story
12. 12. Engagement 12
13. 13. Business impact 13
14. 14. Best Place to Work starts with the people who dont work for you. 14 Developstrongvalues. Hiretoughtothoseexpecta=ons. Tieperformancetoexpecta=ons. Then,justgetoutoftheirway.
15. 15. Questions? 15
16. 16. Appendix 16
17. 17. 17 Purpose & Vision
18. 18. 18 The Balloon Guy
19. 19. 19 Herb on the Curb
20. 20. Perks for our work 20 Working at Southwest is more than a paycheck.
21. 21. Our People plan November Performance calibration discussions December Performance appraisals January Performance appraisals: Complete 1/31 February Set annual performance goals: Complete 2/28 Merit planning begins March Administer merit April Career planning Talent reviews begin May 360 Assessments for Senior Leaders July Talent reviews: Complete 7/31 August TR results rollup & review Informal midyear Feedback Succession planning discussions Bench strength assessment MIT application process Q1 Q2 Q4 Q3
22. 22. Measurement 22 Triple Bottom Line: Performance, People, Planet Employee survey Performance Appraisals based on Behavior Met 15 percent pre-tax ROIC