AM1415_Talent Capacity_oGCDP

ProposedDepartmental

Structure and Job

Description

OGCDP

oGCDP (Beginner)- Departmental Structure

VP Director

(In/Outcampus)

TMP

TMP

TMP

Goal 1 - 25 Ma per member 3 - 5

Recommended for:

UKM, CU, SU, UMP

(both campuses)

Note:Director Outcampus - only applicable if you have significant outcampusmarket.

Role overall

• Develop product values and market penetration.

• Develop customer experience management and operations.

Activities

•Develop and plan operation efficiency

•Understand the Standard Operating Procedure (SOP)

•Develop EP management procedures and tracking

•Develop the facilitation of EP’s inner and outer journey

•Develop and manage synergy initiatives

•Manage members’ performance and development

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise

•% Realise / Match

•% Realise / Raise

•NPS Response rate

•NPS

•% EP conversation rate

•% team minimums fulfilled

Competencies developed

• Entrepreneurial Outlook

• Global Mindset

Weekly Working Hours

• 20 – 25 hours

oGCDP (Beginner)- Job Description for LCVP

Role overall

• Coordinate product values and market penetration

• Coordinate customer experience management and operations

Activities

•Coordinate and plan efficient and effective operation strategies with VP

•Drive down Standard Operating Procedure(SOP)

•Coordinate EP management procedures and tracking

•Plan and coordinate the facilitation of EP’s inner and outer journey

•Plan and coordinate on incampus or outcampusstrategies and management

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS



• Global Mindset


• 15 - 20 hours

oGCDP (Beginner)- Job Description for Director

Role overall

• Ra, Ma and Re Delivery

• EP Management

Activities

• Support matching process

• Coordinate communication flow between EP and host entity

• Continuous communication with EP and EP re-integration

Measure of Success

• # Raise

• # Match

• # Realise

• % Match / Raise

• % Realise / Match

• % Realise / Raise

• NPS Response rate

• NPS



• Global Mindset


• 10 - 15 hours

oGCDP (Beginner)- Job Description for Team Member

oGCDP (Intermediate)- Departmental Structure

VP

Director (Incampus)

TMP

TMP

TMP

Director (Outcampus)

TMP

TMP

TMP

Goal 26 - 50 Ma per member 6 - 10

Recommended for:

UPM, UM, UTM, UniMAS,

TU, UUM, UNMC

Role overall



Activities

• Oversee RaMaReprocesses

• Localise national issue-based oGCDP projects

• Develop the facilitation of EP’s inner and outer journey

• Develop EP management procedures and tracking

• Review on Incampus & Outcampus plan

• Develop and manage synergy initiatives

• Manage members’ performance and development

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS





• Global Mindset


• 20 – 25 hours

oGCDP (Intermediate)- Job Description for LCVP

Role overall

• Coordinate product values and market penetration.


Activities

•Coordinate RaMaRe processes

•Drive down Standard Operating Procedure (SOP)

•Coordinate EP management procedures and tracking

•Plan and coordinate the facilitation of EP’s inner and outer journey

•Plan and coordinate on incampus or outcampusstrategies and management

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS



• Global Mindset


• 15 - 20 hours

oGCDP (Intermediate)- Job Description for Director

Role overall

• Ra, Ma and Re delivery

• EP management

Activities



• Continuous communication with EP and EP re-integration

Measure of Success

• # Raise

• # Match

• # Realise

• % Match / Raise




• NPS



• Global Mindset


• 10 - 15 hours

oGCDP (Intermediate)- Job Description for Team Member

oGCDP (Advanced)- Departmental Structure

Goal 51 - 100 Ma per member 10

Recommended for:

USM (Main Campus)

VP

Director (Integration)

TMP

TMP

TMP

Director (Outcampus/Expansion)

TMP

TMP

TMP

Director (Incampus)

TMP

TMP

TMP

Note:

LCVP - Drives numbers through product development and subproduct management

Directors – 2 drive numbers & 1 focuses on quality

Role overall



Activities

• Oversee and review oGCDP Operations (Incampus & outcampus Management)

• Localise national issue-based oGCDP projects with NST


• Develop EP management procedures and tracking

• Develop and manage synergy initiatives


Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS





• Global Mindset


• 20 – 25 hours

oGCDP (Advanced)- Job Description for LCVP

Role overall

• Coordinate product values and market penetration.


Activities

• Coordinate RaMaRe processes (In/Outcampus )

• Information management and coaching (Integration)

• Coordinate the facilitation of EP’s inner and outer journey (Integration)

• Coordinate EP management procedures and tracking (Integration)

• Plan and coordinate on Incampus or Outcampus strategies and management

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS




• Global Mindset


• 15 - 20 hours

oGCDP (Advanced)- Job Description for Director

Role overall


• EP Management

Activities

•Support matching process

•Coordinate communication flow between EP and host entity

•Continuous communication with EP

•Manage EP integration processes

Measure of Success

• # Raise

• # Match

• # Realise

• % Match / Raise




• NPS

• % EP conversation rate



• Global Mindset


• 10 - 15 hours

oGCDP (Advanced)- Job Description for Team Member

oGCDP (Advanced)- Departmental Structure

Goal 51 - 100 Ma per member 10

Recommended for:

UTP, USM (Engineering

Campus)

VP

Director (Subproduct

3)

TMP

TMP

TMP


2)

TMP

TMP

TMP


1)

TMP

TMP

TMP

Note:

LCVP - Drives quality

Directors - Drives numbers

Subproduct 3 Team – The set up of this team requires approval from MC

Role overall

• Develop Product values and market penetration.

• Develop Customer Experience Management and operations.

Activities

• Oversee and review oGCDP operation

• EP Information management and coaching to drive quality

• Develop and drive facilitation of EP’s inner and outer journey

• Develop and drive EP management procedures and tracking

• Oversee and review on market penetration or expansion activities


Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS





• Global Mindset


• 20 – 25 hours

oGCDP (Advanced)- Job Description for LCVP

Role overall

•Coordinate Product values and market penetration.

•Coordinate Customer Experience Management and operations

Activities

• Coordinate RaMaReprocesses (In/Outcampus )

• Coordinate communication flow with host and home entity with NST


• Develop EP management procedure and tracking

• Plan and manage incampus or outcampus/expansions strategies

Measure of Success

•# Raise

•# Match

•# Realise

•# Re per member

•% Match / Raise




•NPS




• Global Mindset


• 15 - 20 hours

oGCDP (Advanced)- Job Description for Director

Role overall


• EP Management

Activities



• Continuous communication with EP

• Manage EP integration processes

Measure of Success

• # Raise

• # Match

• # Realise

• % Match / Raise




• NPS

• % EP conversation rate



• Global Mindset


• 10 - 15 hours

oGCDP (Advanced)- Job Description for Team Member

Recruiting & HR

AM1415_Talent Capacity_oGCDP