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The art of engaging members and consumers with

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Presentation given at National Association of Realtors Association Executives Institute Conference in Quebec City. April 16 - 20, 2010. Slides loose a lot without the verbiage behind them!

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Page 1: The art of engaging members and consumers with

THE ART OF ENGAGING MEMBERS AND CONSUMERS

WITH TECHNOLOGY

Jay ThompsonBroker / Owner Thompson’s Realty

PhoenixRealEstateGuy.com @PhxREguy

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Tools for Engagement

Blogs Facebook Pages Twitter Email

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Blogs Advantages

Detailed information Interaction through comments Inexpensive hard dollar cost Wide reach

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Blogs Disadvantages

Time Legal concerns Building awareness

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Facebook Pages Advantages

Relatively widespread reach Multiple admins appear as one Easy to update

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Facebook Pages Disadvantages

Can get spammy Tends to be one-way Individual admins appear as one Building awareness

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Twitter Advantages

Zero hard dollar cost Hip and trendy Drive awareness to other things One person can manage

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Twitter Disadvantages

Limited scope & reach Very short messages Building awareness

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Email Advantages

Instant deployment Flexible message length Universal use

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Email Disadvantages

Can’t reach consumers Difficult to measure Gets lost in the noise One-way communication

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Resources

Wordpress.org Association Blogs

VARBuzz.com Blog.AAROnline.com

Facebook.com AreWeConnected.com

Twitter.com TweetDeck.com Hootsuite.com

MailChimp.com, ConstantContact.com